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March 2024 by Emily L.
my fish died right when I put them in the tank. I spent almost 20$ worth of fish and they instantly died right when I left the store. I'm going to pet co now
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February 2024 by Janaya Booker
I was able to get my doggy’s favorite food, Royal Canin! I appreciate you guys having it! It’s always fun to shop at Pet Smart!
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February 2024 by Jeannette Hunter
Always friendly and very very sweet to your pets.
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February 2024 by GOOGLE USER
Great store, love letting the dogs come inside, friendly staff. Very knowledgeable and helpful.
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January 2024 by Paul Harris
I took my Golden Doodle Pup in and never got anything really cut. Told them to cut to about 1 inch. Couldn’t tell she had been cut at all. They said she wouldn’t cooperate. Took her 3 times same story. Got tired of giving my money away for a bath. I bought shears and the dog stands perfectly still while I cut her. All I got was lies and excuses!
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January 2024 by Abigail Ward
I was only there to do inventory
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December 2023 by Pres
Lovely staff who are passionate about pets, and always eager to help with anything you may need.
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November 2023 by Lucas Paty
This was the first stop we made after getting our new dog. We found everything we needed from toys to food to a nice new collar. Even a nifty Lazer etched name tag. And all the while our new doggie was just thrilled to be there. The place was nice and clean despite the frequency of animals. They even had treats at the register that the employee happily shared. I've been to several locations with this chain in the past, and it's always been a good experience. This store was no different. I won't be hesitating to go back when we need something else
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November 2023 by Lavon Cyr
It's a more fun vibe than the pet supply store across the highway. I also love that you have to request and pay a surcharge for a plastic bag. ?
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September 2023 by Michelle Clark
This place is horrible for grooming and really anything else. They charge way too much for additional grooming packages then DO NOT PROVIDE THE SERVICE. They tried buffing my dog’s nails as we “checked out” and spent like less than a minute and this is the second time. They rush through services and put the animals at risk and this has to be investigated. We have had to take the dog elsewhere for face trims and nail trims. I will never return to PetSmart after the recent visit. Ariana is one of the WORST groomers there, she has no idea what she is doing and needs training or some other work elsewhere not with dogs. The turnover is high here, you won’t keep a groomer long and don’t complain, PetSmart doesn’t care and the owners and managers are complete liars. PETA cares though and yes, based on the abuse I believe my dog received at Benton PetSmart, a complaint was filed with PETA. Go elsewhere and save yourself the trouble, no one wants to waste their money these days and when you’re paying it, use it at businesses that want to serve you, it isn’t PetSmart.
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September 2023 by Helen Cloos
My dog had a great experience today when she was being groomed..I'll definitely bring her back
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September 2023 by Dexter Morgan
I like that they have a great deal of cat items. Most pet stores have everything you need for a dog but kittys are sadly underrepresented.
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August 2023 by Jeff C.
Went to PetSmart on a Sunday evening at 6:30pm. Store hours are listed on the door as being open until 7pm. Was wanting just a couple of fish to add to my tank. Store appeared to be empty of customers other than another couple looking at fish also. 2 store employees standing at register talking to each other. I chose the two fish I wanted and approached them at the checkouts about 10 minutes later as they hadn't moved or waited on a single customer. I asked if I could get some help in the fish department as I had made my decision and was told after the male employee looked at his watch "Sorry, it's store policy to not sell animals or fish at this time." Wait....what? You are a pet store. I walked out without saying a word and this is why I will wait and support my local pet store, Paradise Pets on Monday. I understand customer service has become a thing of the past with chain stores and appreciate the effort that a locally owned store provides. Just my two cents on my experience.
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August 2023 by Erin Sullivan
Always well stocked with good options for toys for dogs and cats as well as training items
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July 2023 by Megan Mckinney
If you book do not book with Ariana she is the worse groomer I have ever had the mispleasure of dealing with she was rude and it doesn't look like she even did anything to my sweet baby that I paid for will never be going back.
