Rack Room Shoes is a trusted footwear retailer offering quality shoes for men, women, and children at value prices. It provides a wide variety of nationally recognized and exclusive brands in athletic, comfort, dress, and casual styles. Many customers appreciate the great customer service and competitive prices. However, some reviews indicate inconsistent experiences, with one customer reporting a difficult time with a return and exchange at one location, though another location was helpful. Another common note is that inventory can sometimes be a problem, with specific sizes not always available. While it remains the only place some customers go for shoes, poor service experiences have led to dissatisfaction for others.
Melinda, the manager, helped us to get what we wanted. She is a great lady and knows her job, well.
November 2025
My cashier Melinda (I believe that that’s how you spell her name) Was very kind and helpful and made sure I had the best deals possible. She is the reason I will keep returning to rec room shoes to purchase my shoes from now on.
November 2023
Was able to get everything I needed in this location. The manager there was extremely helpful and a super nice guy to talk with. Will shop here again for sure.
