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October 2023 by Joseph Lawrence
Dropped off my son's watch August 15th to have a lost watch band pin replaced, battery replaced, & a link added to the band. I had to call to ask for updates (links were on back order, not shop fault, but they were rude about it all.) Picked up today & the missing pin was not replaced, band was not connected, & battery was not replaced. The back is scarred up, was stuck, & Mr. Young was adamant that sending the watch to Fossil was the only remedy; within 2 minutes, in a moving car, I had the back off & battery ordered.Mr. Young should keep in mind that not all of us are boomers with bad hearing, so we absolutely can hear him mutter trashtalk from the back of the store.Overpriced merchandise, slow repairs, horrible customer service, terrible communication skills. Thanks for the horrible experience, cosmetic damage to a sentimental piece, & being good for nothing.
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April 2023 by george johnson
Real old fashion jeweler Watch and ring repair. Buys old jewelry, gold and silver. Such a pleasure to know a place like this still exists..
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March 2023 by Kristi W.
I absolutely love this place! Super trustworthy!! Doesn’t charge too much! The man put my bracelet back together like new! I could not be more pleased!
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March 2023 by Shirley Winget-Penrod
Got watch band repair.what a great place.
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January 2023 by Margot Hogan
I went in there to sell an old 14k gold bracelet. They were so nice and very helpful. If your needing to sell your gold , make sure and go to YoungsJewelry in Benton .
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December 2022 by Jamie Aker
I don't know the lady's name but I came in to buy a piece of jewelry and she was very rude to me. Will not be shopping there anymore. I have never been treated at any other business like that!
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December 2022 by Brady Baldridge
Best shop around. Great prices. Owners are wonderful people!
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July 2022 by Franz Holthoff
I visited Young's to support local business, and was disappointed with the customer service. I went in to check the status of a ring that I had recently ordered, because it was too big. I sized the ring in the store and my wife picked it up while I was at work. The ring was too big and I brought it back immediately. The OWNER argued with me over the sizing, despite seeing that the ring was clearly loose on my finger. I ordered a 9 and he claimed that it was, IN FACT, a size 9. This didn't make sense, however, because the sizers in-store fit tighter than the ring, despite both registering as a 9. I even sat there and demonstrated how the 9 sizer fit correctly, but the ring that I ordered was nearly falling off of my hand.This seemed like an easy fix. People make mistakes. No biggie. Someone ordered the wrong ring. This wasn't my issue.I DO have an issue with poor customer service, however, especially from a local business. What is the appeal of shopping local if the owner is rude and unwilling to help? My wife and I have purchased several pieces from Young's (wedding bands, etc.), but I will no longer darken the door of this establishment. Go to Jared's. It's corporate, but at least that discourages rude employees and/or managers.
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July 2022 by Jon George
Just wanted my battery replaced on Timex watch. I was the only customer in the store. Lady wanted specifics of when was the last time I changed the batteries. I didn't not that highlight in my life. We played the game of, if I can be annoying enough, the customer will leave and I won't have to do any work. She won. Off to Walmart I go.
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May 2022 by KSP
Horrible experience! Buyer beware! Took a bracelet in to have converted to a bolo style. Was told it would be around $25. Received a call it was ready but when I went to pick it up, it had not been touched. 2 weeks go by and I call, oh yeah, it's ready. Go to pick it up and can't get it over my wrist because it's too small. Waited another 3 weeks and had to call them only to be told I needed to come in for a wrist measurement. Okay....A. Why hasn't anyone called me and B. Why did they not do that the first time I was there. Went and had my wrist measured. 3 weeks go by and no one has called AGAIN so called and told, yes, it's ready. Go to pick it up and not only is it way bigger but they charged me $45 dollars! Also, because they used such a cheap thin chain, the bolo will not stop and I can't keep it closed so as not to fall off. If I could leave negative stars, I would!
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February 2022 by Brian Johnson
This is by far the best jewelry store I have ever been to in my life! The service and the prices are great!
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February 2022 by Global Goddess
Nice place to fix your jewelry and shop, lots of sales and reasonably priced peices.
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November 2021 by Jim Kirk
Young's Jewelers has been my go-to place for years. and will be in the future
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October 2021 by Jim Presley
Great prices on there jewelry, very friendly staff.
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October 2021 by Nancy Anderson
Great prices & great repairs, thanks to Rick & all his staff.
