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March 2022 by Lauren A.
Within the last 6 months, Arvest Bank opened a second card on my account to a stranger, because they didn't bother to check that customers ID when they came in for a new card. Customer made chargers and Arvest said my ONLY option was to open a police report because there was NO WAY they could have made a mistake. Opened the report, had to use a PTO day, just to realize they're being lazy with people's money... (the officer handling my case said he was personally closing his account because that wasn't the first time Arvest told someone to open a report due to their lazy error). Months later, they put my cash deposit in the account of the person in front of me in the drive thru line, wouldn't have caught it if I weren't actively checking my app. Today made a deposit they didn't post so I'm praying the money isn't in someone else's account yet AGAIN. They miscounted a withdrawal my brother made, told my dad he couldn't withdraw the amount of cash he wanted, promised to send me a letter to ease my mind about all of these errors, never did. I cannot visit this branch on one simple occasion without an error on their end. Perhaps me being a young girl rather than a wealthy executive means I'm not deserving of answers or accuracy from my own bank.
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June 2021 by Chris S.
Being that Arvest Bank is our bank, they were our first option when it came time to establish financing for our new home construction. We even came to the table with over $100,000 in collateral. We thought for sure there would be no issue in getting approved and starting the process. To our dismay there was an issue regarding a small debt on record and our financing was denied. We immediately paid the debt off and requested financing services for a 2nd time. We got no response and were ignored. Thankfully Simmons Bank approved our request with no issues for financing and our new home construction began shortly after. I'm heavily disappointed in my own bank. Our experience with Arvest has clearly shown their incompetent risk assessment. Our finances, credit scores, and collateral were well within the threshold of being Very Low Risk to Arvest. Our loan denial from Arvest came as a shock and even more so when the only discrepancy on our behalf was resolved and we were still denied and ignored. Since this took place we have patroned other financing institutions for vehicle loans and other financing needs and will continue to do so.
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January 2018 by Raphaelle M.
Opened a new account today & very happy with the service! Quick, polite, no nonsense. Really nice people, greeted & helped right away with no wait time. This branch is really great!
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January 2017 by Katie V.
Customer Service on the phone is terrible. You can give them your tax id number and social security number but they can't help you unless you know a recent transaction. Seems to me if you have that information you should be able to get help. If your a busy person like me and you have things automatically withdrawn and deposited its just too much to remember. I will be looking for another bank. Any suggestions would be appreciated.
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December 2016 by Paul S.
Arvest in general is a terrible entity. Save yourself time, energy and sanity and go with different bank. These people lack customer service skills, professionalism and could care less about the experience you have with them.
