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December 2023 by Cedric Wishon
Enzo and Steven are the guys you want to see whenever you visit this Arvest location. Very knowledgeable and very professional. What I appreciate the most though is their ability and desire to go above and beyond and give you that "small town" bank touch, which is hard to find these days, especially with bigger banks. Arvest is a good bank, and it's employees like this that make it even better and worth being with them.
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December 2022 by Michael Walling
After speaking to three tellers and being told by two, quite abruptly, that I could not do something I never asked or wanted to do a fourth teller appears in the monitor and yells at me saying “We have a zero tolerance policy about being rude to our tellers!”. Up to that point I had not been rude to anyone. I was told by him that they did not have to help me and the monitor went dead. Having employees waiting for payroll I threw up my hands and was flipped off on camera by the teller who headed for the door only to be physically restrained by the Branch Manager! A new face appeared in the monitor and apologizes saying he has been like that all day. She says “I know what you want it will only take a moment.” Less than two minutes later I was on my way thinking wow they have way more problems that I do. UNTIL, I return the next Friday, the second time I have ever been to that branch, and am told that I can not deposit checks in any of my accounts, only cash is accepted, because all my accounts, personal, business and savings are all being closed in thirty days. I was not even allowed to withdraw payroll. I was given a piece of paper with a phone number on it and told “Sorry, sir, I can’t help you.” to everything I said.I had been a loyal customer for years. I had all my banking with them checking personal and business, savings, two credit cards personal and business, a paid off personal loan even had my truck financed through them. And my financial life, business and personal, was set up on auto draft. I never had to worry about a bill, ever. And had an awesome credit score.I could not talk to anyone. Their call center is as far as I could get, someone can only call you back, if they want to, and they don’t.They closed everything, left my business account open an extra week to get a truck payment, then mailed my operating capital to me. I received it twelve days later.It has cost me thousands trying to recover. Because of one arrogant teller in a branch I had never been to before in a completely different district than my home bank.And he still works there.You should be so proud
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March 2022 by Lauren A.
Within the last 6 months, Arvest Bank opened a second card on my account to a stranger, because they didn't bother to check that customers ID when they came in for a new card. Customer made chargers and Arvest said my ONLY option was to open a police report because there was NO WAY they could have made a mistake. Opened the report, had to use a PTO day, just to realize they're being lazy with people's money... (the officer handling my case said he was personally closing his account because that wasn't the first time Arvest told someone to open a report due to their lazy error). Months later, they put my cash deposit in the account of the person in front of me in the drive thru line, wouldn't have caught it if I weren't actively checking my app. Today made a deposit they didn't post so I'm praying the money isn't in someone else's account yet AGAIN. They miscounted a withdrawal my brother made, told my dad he couldn't withdraw the amount of cash he wanted, promised to send me a letter to ease my mind about all of these errors, never did. I cannot visit this branch on one simple occasion without an error on their end. Perhaps me being a young girl rather than a wealthy executive means I'm not deserving of answers or accuracy from my own bank.
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August 2021 by Alexis Goodnight
Jacob was super kind and helpful when setting up a new bank account!
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July 2021 by Alex Sodenkamp
They have a lot of money.
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April 2021 by Mit Taksakulvith
Great service. I was able to get my notary signed in the parking lot. Thanks so much!
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March 2021 by Lexi Goodnight
Jacob was super kind and helpful when setting up a new bank account!
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December 2020 by Kim Beatty
There have been a few instances over the last few months where I've been incredibly disappointed with the customer service received by Arvest (drive-through specifically) at this location. As a leader of a large shared services team, I know how important fact based feedback is and wanted to spend a few minutes providing to Arvest to hopefully assist you with the customer service experience in the future...1. I made a significant deposit, using multiple checks received and noticed once I left (my fault for not checking in the moment) that the deposit was lower than it should have been. I called and spoke with the gentleman I partnered with who insisted that he deposited the correct amount, but to call back if I believed it was not. Once I got home, thankfully, I had taken photos of the checks that were intended to deposit and noticed one was not included. I called back and asked they re-check the envelope with payment. He checked his shred bin and sure enough, the check was in there. He then informed me he was unable to deposit and I should pickup. This was an unfortunate experience and apology, nor resolution were necessarily offered. At the end of the day, I had to take additional steps for a misstep on the customer service team.2. My son has a separate account set up with Arvest and my husband is on that account. Given my knowledge with financial matters, we've decided to add myself to my son's account. We called Arvest to better understand what steps we need to take to do this and were given our options of either doing via phone which had a 2-3 week turnaround time (this is insane in my opinion) or go to a branch / drive- through to complete. They stated as long as both my son & I have our ID's and current bank info, we would be successful. We chose to go through drive-through. We made our 1st attempt and unfortunately, my son did not bring his ID, so we were unable to make the update. We confirmed with the agent that if he and I both had our ID's and our existing bank information, we would be set. We made our 2nd attempt, with all the requested info and were told that my husband, my son, & myself would all have to be present. As I'm sure most humans can appreciate, conflicting schedules within a family are difficult, when that family work full-time. This was very frustrating to me, given we had called and verified a 2nd time the process we needed to take to be successful; & were still given the response of "this is protocol".We have banked with Arvest for a number of years and have multiple accounts, including loans through Arvest. We've never experienced the customer service we are seeing over the last few months. Perhaps it's related to challenges with COVID, I'm not sure. I wanted to be sure to provide.
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October 2020 by Mike Haven
Company has a growing Hostile Working Environment.
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September 2020 by Jeremy Stryffeler
Apparently they have a regular occurrence of getting scammed on holidays so your bank account goes thousands in the red disregarding overdraft protection. Unless you're a fan of paying multiple late fees that they don't think they are responsible for even though it's a flaw in their system, take your business elsewhere.
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September 2020 by Jared Berkshire
Making basic account changes is becoming as bad as going to the DMV.
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July 2020 by Alex E
Came to cash my money order they said I couldn’t do it without an account how does that make sense ?
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May 2020 by Brian Cosey
Poor customer service at the drive through. Almost every time i visit, it is a negative experience. I do not recommend coming this branch unless you have no other option.
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March 2020 by Derek M
My bank of choice for decades
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January 2020 by jim chism
Very poor customer service at the drive through this morning This branch's service is declining . No greeting, no hello etc...