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December 2023 by Randy Eagle
It was very easy to get a storage unit didn't even have to talk to anyone all done by machine. It was awesome.
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December 2023 by Heather Kem
Shoyam was great and helped us out when the payment system kiosk froze up!
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November 2023 by Bill Richardson
Really liked this facility until management was taken over by Sparebox. No longer have local representative to speak to. I had multiple units rented that were supposed to be on autopay but one never was set up correctly and I was constantly getting late charges. Also they steadily rose the rates by $5 per month for each unit until I’m now paying $40 per month extra for each unit. I was so sick of dealing with these people that I moved my stuff further away to get away from them.
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November 2023 by Thomas Hill
Reniece was very professional and helpful with my rental.
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November 2023 by jharlow84
I had to call Spare Box customer service today and Shanice was awesome to work with. She was extremely friendly and helpful throughout the entire call. Shanice deserves a raise!
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October 2023 by Rhonda Forrest
The agent (Vanessa) was so nice and helpful and also professional, I am very pleased with the outcome of my call.
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October 2023 by Connie Barlow
Reneice was most helpful with our transaction.
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September 2023 by Salty Lowry
BEWARE!!! I have 1 unit in Gentry AR, and 2 in Bentonville AR...WORST EXPERIENCE EVER WITH ANY RENTAL EVER!!!WORST CUSTOMER SERVICE EVER!!!1st they tried to charge me for a unit 5 feet larger than the one I actually have... had to take a tape measure out with a manager to prove I was right.2nd from beginning they have had Name, Address, Email... wrong and the more I try to get if fixed the worse it gets.3rd raising rents without notification, adding insurance without notification, but they say they have sent notifications to incorrect emails, and mailing addresses.4th was never able to make payments online as promised... kept having to call in every month, for over a year, and after spending hours (literally) kept being promised it was fixed this time.... but each following month it was not and I would have to call again5th after making payments, which I made in advance, within 24 hours I'm getting text messages on my phone telling me it's not paid, then late fees being assessed, then threats of lock out and threats of liens!!! NEVER BEEN LATE!!!6th Called and made numerous requests for a supervisor, or someone from corporate to contact me to resolve all issues... promised a call back within 72 hours- NOTHING, Same with online forms, even certified letters sent to corporate offices.This month I called at least 12 times, have spoke to at least 12 people, none of them supervisors or corporate... all at an overseas call center. I was on the phone with one person over 52 minutes and still NO RESOLUTION!!! There's so much more but these are the highlights.
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August 2023 by William Linz
Andrew at Sparebox took great care of our needs. Thankful for the great service.
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August 2023 by Jeremy Mefford
Cheyenne was very knowledgeable and very detailed. Very helpful even though we are moving out of the units.
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July 2023 by D. Z. Parkin
Pretty good storage unit with good pricing, they were kind and accommodating and other than a few potholes, they are well kept. I will continue to have my hoard stored here.
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May 2023 by Joshua Rose
Wow guys, 17% raise on my roommates rates after only being there 4 months (And this is not a promotional rate expiration). I can't even imagine how much money that is across all your units.. I guess the owners want everyone to subsidize their new car addiction, plastic surgery, business loan needs, and vacations. Must be nice. Can't wait to hear a sob story about how their costs have increased...lol like what, your kiosk demanded a raise, the plumbing is leaking? Gotta love this capitalistic nightmare we live in.
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May 2023 by Charlie Gresham
Shoyan was a great help to me, making the process of finding a storage unit quick and easy!
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April 2023 by RaeAnn Cherry
Shoyan was very courteous and helpful. He completed my transaction quickly and it made for a very pleasant experience.
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April 2023 by Laurie Dereszylnski
Leishae was polite and helpful on the courtesy call. The only issue was accessing the property with our entry code, but a quick phone call cleared that up.
