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February 2024 by Laura Merl
The rooms are nice BUT shower did not work so was unable to shower and was put in a room right by the road so absolutely no sleep. Staying here for business but definitely switching to a different hotel. ALSO FIRST NIGHT HERE ONLY $76 CHECKED ABOUT BOOKING THROUGH THE REST OF MY STAY(BEFORE I FOUND OUT THE SHOWER DIDN'T WORK) AND THE PRICE WENT UP OVER $50, UNBELIEVABLE
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January 2024 by Kendra Hutcherson
Nice, clean, spacious rooms. big hot tub and nice warm pool. The pool was such a comfortable temperature that we were able to experience our 3 month old in the pool for the first time. The door that goes outside in the pool/spa area was broken so if you went outside, you couldn’t let it shut if you wanted to get back inside.
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November 2023 by Dennis Johnson
The staff was friendly, the room was comfortable, and the breakfast was good.
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November 2023 by peacehop peacehop
Maynard was great & helpful, compliments to him. But make sure you're charged correctly. We were overcharged!! The manager Mr Sloane said he'd fix the room charge & send an email. He didn't until i wrote this review. Best Western should do better better in Bentonville. No way we would pay $170 for that hotel. Nothing special there. Customers complaining about Out of order pool & hot tub. Just a noisy room, noisy climate machine, with noisy guests on the floor.Noteworthy details: Maynard was great & helpful.hotel overpriced & on very busy congested noisy road. It was clean but nothing special.
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September 2023 by Annaliese Eden
Blink and you might miss the entrance, but a great hotel! Nicely designed and updated. Great colors. Very Clean. Friendly staff and generous manager. Only two issues during visit: hot tub was out of service, had been for a while (was not disclosed) and they might get the part in a "month or so"...secondly, the shampoo/conditioner provided is not enough for anyone that has more than a pixie cut. Bring your own, or be prepared to ask for more daily. Otherwise, 10/10 would return and recommend!Rooms: Well-appointed, clean rooms. Modern design. Spacious, great storage. Comfortable beds, seating area, great lighting, and ability to black out room if needed.
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September 2023 by MasterBuilt Designs
Overall, rooms and dinners were clean. A/C in our room on the third floor was making squeaky sound every time it would run and kept waking me up.Breakfast cook forgot to replenish eggs and sausage one hour into breakfast hour and we spent 20 mins waiting for ours.
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September 2023 by Olga Gazhenko
The A/C unit was loud in the room. When we showed up for breakfast at 7:50 am, there were no hot breakfast. The lady in the kitchen had to make more eggs, sausage, hash browns, which we had to leave by then.
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August 2023 by Kaveda J.
Great hotel. It's not too crowded which is great, breakfast is nice and again, not too packed. The staff are friendly and our room was actually quite nice; large, spacious and the bathroom is very clean!
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August 2023 by Rachelle A.
Checked in about 3:00pm today, right at check in time. The outside of the hotel was clean & well kept, and gave a good impression on the hotel overall. When we walked in. The hotel lobby was clean and well kept as well, and I was greeted immediately by a really kind man at the front desk. There was a sign in the lobby with what is available the next day at the continental breakfast, and the clerk at the front made sure to explainn the hours of the pool, gym & breakfast as well. Check in was a breeze, and we were on our way to our room. The room was nice, spacious and the air conditioning was already running (thankfully because it's humid af outside). The beds were comfortable, and the bedding was clean. We used the pool area for a couple of hours, which again was clean and well maintained. The spa is down, but that didn't matter as we weren't trying to use it. We did use the gym area which again, clean and well maintained. I'd definitely stay here again if I'm ever in the Bentonville area, and would recommend others to give this hotel a shot.
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July 2023 by Mellissa Jones
Enjoyed our 6 night stay. Room was clean and very comfortable. Staff was very friendly. The ladies that took care of breakfast were amazing. Food was yummy and there was a great variety that the ladies made sure was fresh and stocked. Applause the them. My only negative is the road noise. I understand the hotel was on a busy street but I've stayed in others that have been close to busy streets and noise was not an issue. Everything else was great. I would suggest this hotel for others to stay at. Location to all places of interest, shopping, and restaurants was perfect.
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July 2023 by Haley Porter
The rooms here were SPOTLESS, the cleanest rooms I’ve ever seen in my life! Each staff I encountered was very friendly and knowledgeable, and I enjoyed my stay here immensely, even if it was for a short time. Keep up the good work!Rooms: Roomy, spacious, comfortable- we had plenty of space and never once felt cramped or crowded. The little couch in there was a nice touch!Nearby activities: Great location because all the events we attended, places we ate, places to shop were just a skip and a hop away! We never had to travel more than 10 minutes to get to where we were going
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July 2023 by Srujan M
I stayed in this hotel for work trip. Looks neat and well maintained. Only issue I had was door didn't open and got stuck lot of times as it has issues with handle not working properly.
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July 2023 by Kenneth C.
When we arrived at the hotel, I asked if I would be able to pay with cash at checkout. I was told that the hotel did not accept cash and that the charges would stay on my credit card. We were checking in on a Saturday, and I asked to speak to a manager. I was told that no manager would be available until Monday. When I went to checkout on Monday and asked to speak to a manager, Thomas came to the desk. What struck me as odd was that Thomas was dressed in a hoodie sweatshirt, shorts, and a t-shirt. When I asked to clear my credit card with cash, he also informed me that they didn't take cash. When I asked why, he stated that they have had trouble with cash. I replied, "Cash is Cash. How have you had trouble?" Thomas then stated, that in the past people have paid cash, left a credit card on file and when they checked out and left the room destroyed the hotel would find out that the credit card was maxed out and could not be charged for the damage. When I pointed out that the hotel website did not state that this particular hotel did not accept cash, Thomas answered "NOPE." I then told him that had I known that they didn't accept cash, I would not have made the reservation. Thomas then told me, "You didn't have to check in!" When I asked him what I was supposed to do, he waved his arms in the air and said, "There are a hundred hotels within a stone's throw!" I then asked and was told the owners name was Jay Patel and that there was no way to speak with him. I then told Thomas that we have friends in the area and would be visiting often and that I would not be using his hotel in the future. He replied, "OK," and shrugged his shoulders. I would like to say that the rest of the staff where great, hotel was clean, room was comfortable, but Thomas' attitude was really off-putting and arrogant and made me believe that he could care less about this guests. Mr. Patel needs to revisit his policy and reconsider accepting cash at checkout. As we were leaving, Thomas, in a very sarcastic and snide voice, said, " HAVE A NICE DAY!"
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July 2023 by Troy C
Had some trouble with room keys and smoke detectors as management was knocking at my door at 11 pm to make sure there wasn't a fire. It's an older hotel and could use some updates and maintenance but all in all its decent. I have to knock the roads in this area though because there are no crosswalks and traffic is bonkers and nothing pedestrian accessible. Crossing the street is perilous at best.Walkability: There is no walkability
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May 2023 by Julianna Ward
when we came to the pool the front desk girl was cleaning the pool and searching for something. We asked the worker what she was cleaning out of the pool or what happened. She refused to tell us. When I spoke to the manager he would only tell me something is in the pool but would not tell me and another concerned mom what “it” was. 10/10 don’t recommend. Clearly not worried about safety or concerns of their guests as people were still in the pool as they were cleaning the mystery item out.
