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January 2024 by cody cox
They never answer their phones. Gave me a downgraded truck that had damage,none working fuel gauge, a non functiong fire extinguasher, real axel hub was leaking all over the wheel. Worst rental experince ever. If you value your belongings and safety DO NOT RENT FROM THEM!!!
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September 2023 by KylaW
I have called this place multiple times on multiple different days at multiple different times. Never once have they ever picked up their phone. Once or twice I could understand. But more than five times during regular business hours on multiple different days is ridiculous. There’s not really many other options around the area but if you can, try to find something else.
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August 2023 by Ervin Cole
The desk person told me to look for the yard guy instead of taking my contract first. Many people got ahead of me. Waited 30 minutes to unload .
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May 2023 by Roger Mendell
Switched us to a larger size since the smaller ones were both out of service. Says quiet ride cab on the door but was the loudest truck I've ever rented. Sounded like a hurricane inside. Thought the back end might actually disconnect from the cab. And gets about 8 mpg.
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February 2023 by Christian Goodman
Reserved 3 weeks in advance. Day of pickup no truck available. Was not notified.
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August 2022 by Justin C.
The road to get to the office was closed off. Which isn't their fault, but No info was provided on how to get to their office to return truck. We were told by ER doctor my wife's father was dying. We were dropping the truck on the way to the airport. They ignored us asking to get the truck checked back in and just went with the next person in-line. Then their computers wouldn't print us a receipt. We didn't have time to wait on the rude inept people there and left without it
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April 2022 by Allen Austin
Go somewhere else this place is terrible. Customer service is unbelievably bad. Go get a uhaul somewhere else. Don’t waste your time here.
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April 2022 by Rag S
Worst customer service. They charged one day extra without any reason.
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March 2022 by Shonie Wahl
Picked up reserved truck. The cab leaks and is so loud it sounds like a window is down.There is damage to the driver's side that was noted and we asked about it before leaving, the guy at the rental office told us it was fine, no issues.
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August 2021 by Jamie Grayum
The price doubled the day I went to pick it up. They added insurance that they don’t make you add when reserving online.
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July 2021 by Bekah Felten
Budget truck rental is a scam. We put a reservation in for a truck with a base of $45. When we fpund out about the hidden fees of about $300 for insurance and other stuff my husband cancelled the reservation in person. Budget then charged us $75 for not showing up for the truck. They are refusing to refund the money either.
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June 2021 by Matt N.
Reserved 2 months in advance, only to be called 8 minutes before the reservation that they did not have any trucks available. What was the purpose of a reservation then if they don't reserve the truck? Next thing I know, I had been charged for a truck I reserved, but never saw since it was never available. Furthermore, after asking for a refund, I had to call again for a refund that they promised me should have already been in my account. I'll never use Budget again!
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May 2021 by Matt N.
Reserved 2 months in advance, only to be called 8 minutes before the reservation that they did not have any trucks available. What was the purpose of a reservation then if they don't reserve the truck? Next thing I know, I had been charged for a truck I reserved, but never saw since it was never available. Furthermore, after asking for a refund, I had to call again for a refund that they promised me should have already been in my account. I'll never use Budget again
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February 2021 by Mr. Dickens
BEWARE!!! They practice shady business here the manager should be fired. Because of my experience here I will never rent from Budget again.
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February 2021 by Cody Burch
The guy working the front desk is very unprofessional and bluntly told us to lied on the paperwork because he did not feel like correcting the forms. They also do not answer and questions nor do they explain anything. They just tell you where to sign. They also stated that the truck was professionally cleaned however the truck had visible dirt and trash in the cab. We had a reservation and a confirmation for a $736 rate however by the time that we worked out if the office the rate magically went to $1,350. We were told that this would be prorated when we returned the truck however after spending 45 minutes on the phone with roadside assistance we found out that this was not the case! Please just go with UHaul to save the hassle and money!