-
January 2024 by Onan C
Awesome service. Great sales team who go that extra mile to ensure the customer is happy.
-
December 2023 by Paula B
They took care of my recall with no charge. Thanks!
-
December 2023 by MICHAEL K
Brought my car in for scheduled maintenance and they found an issue I didn't know was a problem. But they said it would be fixed under warranty.
-
November 2023 by Tammy H
I had such a great experience at Crain Hyundai. Eric was super helpful and the whole process was thorough and left all my questions answered. They have a great team. I highly recommend.
-
November 2023 by T
Have purchased two vehicles here in the past. Was with wife and daughter who will be driving soon but was watching an important futbol match and wanted to make it clear to the salesman we were months off and I was just letting the girls look. Individual was respectful of my situation and I was left to be, as the game wound down, the new GM came out to personally introduce himself and as we traded contact information encouraged me with confidence to come see him, and I will. Crain Hyundai has always been great to me, from sale to service. Excited to see how the dealership is running in a few months when it's time to talk shop seriously. Was impressed with a respectfully tactful manner in which all sales staff handled our desire to just browse. As a 2x former owner and client of Crain, I have high hopes for history to repeat itself, in time. Eyes on Kona, oddly enough this exact one. Factory covering all still present. Loved the seats.Thanks everyone for your time and light conversation.
-
November 2023 by Gabriela Duvall
Tarek was amazing to work with! We are so thankful for him and our new car. Please be sure to ask for him if you're needing a car upgrade. Totally worth the 2 hours drive to meet with him, he took good care of us!
-
October 2023 by Tyler Beam
Tarek was absolutely the best salesman I’ve ever had, he was personable, and very respectful, he made the buying experience fun and memorable, not only did he help me find my dream truck but he made the whole process transparent and enjoyable. If anyone is in the market go see Tarek, you won’t be disappointed in your buying experience!John Donawho and his entire staff, was great they made you feel like family through the entire process. I couldn’t have asked for a better buying experience, their follow up process after purchasing was great. They truly took very good care of my wife and I during our buying process and for that we are truly grateful.
-
October 2023 by Vicki Hawks
I was able to make an appointment for the next day. Niklas knew I needed a car asap and was able to get me a good deal quickly. They worked around my work schedule and got me a car that just came into the lot. Both him and Frank got me in and out with paperwork and got me a brand new venue. I'm super excited and I really appreciated them both working with me. I got my financing done quickly and they answered every question I had.
-
October 2023 by Iris Franco
This is my second purchase with them but My first self bought vehicle this time. The whole thing was a great experience. This will be my first place to purchase any other vehicles in the future. Alex and the team really went above and beyond. I went in wanting to look at an older vehicle and left with a brand new 2023 Hyundai Kona that was a better fit for me. They were honest and up front about my options and were transparent with me. They were also super accommodating and let me borrow a car until my car was ready for pick up the next day since my car has just been delivered there earlier in the day. I am SO happy with my very first solo bought car!!!! I can not thank them enough for all of their help!!
-
September 2023 by Enrique Ambriz
Been here twice both times had issues. Latest I took my sonata in for a diagnosis and dropped it off. The technicians told me they were busy, but would call me when they got to it. Over a week passed and I had to be the one to call, only to tell me they had diagnosed it days before. Horrible communication not just with me but in dealing with my warranty company. They called the wrong company multiple times and would give me incorrect information about my coverage. I had to call my warranty company 4 times to confirm the eligibility of parts because the technicians kept telling me certain parts weren’t covered(which they were). Not only that, but when you walk in the service center the individuals working it don’t even greet you and they look like you are bothering them when you are trying to seek out information. Last time bringing any vehicle here.
-
September 2023 by Nicki Barnes
LONG POST ALERT++Excellent Service at Crain Hyundai Bentonville….NOTCrain Hyundai BENTONVILLE, AR says: “Our dedication to customer satisfaction is evident in everything we do, from our friendly sales staff to our excellent technicians …. We strive to be your preferred AR Hyundai dealer “. That’s what their website says….So this is what “excellent technicians” Customer Service looks like at Crain Hyundai in Bentonville,AR. They had our car for almost 4 months! My service provider was Radlee. He states he could not find my registration, so I guess he trashed my car looking for it….oh by the way, 3 years of registrations were in the car sir. You could have at least put the items back in the glove compartment and console….this is so unacceptable. They didn’t think enough of me to even wash the outside of the vehicle after it sat there for almost 4 months. This is the end to a nightmare….oh I will be contacting them and any one else who will listen, after I calm down. I’m so glad Nicole picked it up…. Thank you Lord for protecting me….
-
August 2023 by Joshua Brown
Just bought a 2023 Elantra from Tomas and his team! Couldn’t have been a more pleasant experience. The whole team went above and beyond to accommodate me and my family. They were welcoming of my young (crazy) kids and helped do whatever they could to make sure we were comfortable during the process. Thanks Tomas!
-
August 2023 by Renee Pointer
Shawn, Kyle and Frank were absolutely fantastic. Shawn is so personable and friendly, Kyle was upfront and honest and Frank made sure that I understood what I was getting and how I could put it to use. No one was pushy or tried to just sell what they could. I went looking for a gently used car and left with a brand new Elantra. We will definitely be back for our next purchase! If you're looking I would STRONGLY suggest going here!
-
August 2023 by Jenna Vancuren
Tomas and Kyle made our car search so fun and easy. They’re very genuine and passionate about their work and they went above and beyond to help find us a vehicle that suited our needs all around.The process was stress free and pleasant. Tomas was very thorough and knowledgeable. We especially appreciate how the financials were broken down to make the payments easier on us. They will likely have our business again someday! Highly recommend them to any first car buyers! The honesty is what stood out most to us! All around great guys to work with!
-
August 2023 by Hannah Eldridge
I bought my first car here about 7 months ago & I was very thankful that they were as helpful as they were. They made it easy and quick which is what I wanted. Specifically Niklas Perry and Frank Wood!
