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December 2023 by Shannon Struik
We had a screw in our tire and this outfit would not plug it because they said we did not have enough tread on the tire, then proceeded to tell us no one in town would patch the tire, but they could sell us a couple of tires. What a scam. I thankfully called Fletcher Honda who services our vehicle and got in immediately and was patched and on our way. Oh by the way.. we had plenty of tread.
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October 2023 by Personal Assistant
This will not be my first choice for automotive service in the future. I purchased a brand new set of tries from this store and purchased the road hazard warranty. Within the first month I went through a construction area in town and had to get one tire replaced. Technicians Jim and Nate were fantastic! Both were attentive, professional, and the only reason this received two stars. Store Manager, Dewain, was the complete opposite and a liability to the company through non-existent customer service. He attempted to have me pay several nonsensical fees and charges; and when challenged on the validity of the fees, he became combative and irritated. The fees ended up being refunded but after the encounter, I don't plan on coming back. Be sure to review your bill carefully and question anything that looks shady! Have a great day! Be Safe!
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October 2023 by Dan Weese
I left my car with them for a week to fix the air conditioner. They called to get approval for a $400 fix. The air conditioner was empty again in 1 week. I called to schedule a time for them to get it back in to look at it. Now they tell me that all they did was recharge the system and they won't schedule work on Saturday. I guess that the "We care" sign in the lobby does not mean what I thought it did.Service: Air conditioning
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October 2023 by Becky M.
I made an appointment online for transmission service that was listed on their website. I went in for my appointment to be told "we don't do that kind of service and even if we did we don't have time to see you. ". Why is that service offered on the web page and why was there an appointment time available online if you were full? Left me in a very difficult situation. Would not recommend them.
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September 2023 by Dana Luv-Hall
I had a great experience. Nice people! Great price on tires. And a alignment. My car drives perfect.
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September 2023 by Henry Harper Jr
Very welcoming BUT unfortunately, they DO NOT do brakes on Sundays! ?
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August 2023 by Kas L
Took our car in for 2 new tires. Both hub caps fell off before getting home. I picked them up off the road took them back immediately to have them reinstalled. Mechanic said they are just flimsy. They fell off again before I got home. I checked them out myself and saw they didn’t line up the clips for them to be installed correctly. I fixed them myself. Their carelessness could have cost me more money. Gave them second chance to work on our other vehicle that we wanted inspected and do an oil change. Took them TEN DAYS!!! There are rusted broken pieces on the brakes and I was told to “just remove them, they are not important.” I google the part and they are important! This is my daughters car and they are putting peoples lives in danger. I am not sure how this place remains open. No one cares
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August 2023 by Jacob Schneider
Wonderful service and excellent staff. Its the only shop that i can fully trust to get the job done right with quality assurance.
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July 2023 by Raja Abhi
Simply Pathetic experience I don’t recommend this store if you want to get the service done even after reading below experience it’s ur wishI came in for an Wheel Alignment and tire rotation.1stly the person at the front desk is very rude, because I had an appointment booked and I had this confirmed before coming in.After I was there at store he said I need to wait for 2-3 hrs only to get the alignment done.Further I showed him the coupons I got from a customer representative who said I can use both of them it was a lifetime wheel alignment coupon of 20$ and 9.99 of complete car package but the person at front desk was saying I can only use either one of them.So my question is, though I have coupon I can’t use it because of these guys don’t have enough information.And also what is the use of getting appointed ahead simply to waste ur time at the store ?I’m paying money from pocket to get a service and they responded like as they were doing it for free.Finally after waiting for 1.5 hrs and he didn’t got my car in and I had to finally walk out from the store without getting a service done and WASTING MY VALUABLE TIMEif they were not able to handle the amount of bookings they could have cancelled my appointment and informed me so that I could have made other appointments next day or with other store.Even 1star is waste for this store
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July 2023 by Michael Spencer
They act like they really don’t like people waiting in the lobby for their vehicle to get worked on, like they expect everyone to have another person with a vehicle to be able to leave and go somewhere else.Other than that, good service and work. Decent prices.
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July 2023 by Nico Giamalva
I woke up this morning to a flat tire. I decided to go to this Firestone location due to the vehicles tires being Firestone and the convenient. The person working the front desk was rude. Told the walk in in front of me 1-2 hours for their service and when the person working the front desk asked me what I needed and told me he could not see me at all that day and then just decided he wanted to work on a different ticket. They were additionally horribly understaffed.
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July 2023 by Cindy W
Service was on a Saturday so the business was very busy. I had a flat tire and needed help. The team got me squared away at no cost. They were very helpful so I am returning this week for a full set of new tires. Treat people right - earn more business - and they did just that.
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April 2023 by Greg Fogle
I messed up a valve stem on my sons car - took it to this shop for repair and I was immediately impressed with the attitude of friendly service. On top of that - they didn’t even charge me for the repair. I will definitely be a paying customer next time I have tire needs.
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March 2023 by Jesse Negrete
It took them two hours to finally get my truck in the bay for service just for them to tell me they couldn't do the job and they still charged me a fee. They also forgot to give me my wheel lock key back and I'm now forced to have the locks broken to get the service done that I originally went to them for. I don't recommend coming here.Service: Brake service & repair
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February 2023 by Rony Guamancela
Rude and understaffed it seems. 2 hour wait for a tire patch. Don’t recommend for in a pinch service. More like a drop off for a couple of days kinda spot.
