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February 2024 by Keith
A very nice lobby area and the rooms were very clean.
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February 2024 by Pam Jacene
This property is beautiful and well maintained. To a weary traveler, a hotel is a hotel, but this hotel is different because of the staff. Jazze is the kindest, hands down. I ordered a glass of grapefruit juice at breakfast, they were out. A few hours later I was sitting in the lobby working and she brought me a refreshing glass saying their delivery arrived! Later she asked if I’d mind if she vacuumed in an area adjacent to where I was sitting. Smiling the whole time she’s demonstrating what I consider white glove customer service. I quickly figured out this tone is set at the top. The GM Celine, searched and gave me batteries for my mouse when it died suddenly. She went out of her way! The bartender, Adrianna makes it feel like you are a regular at Cheers. Amazing team, awesome service, world class attitude! Give these ladies a raise!!’
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January 2024 by Michael Lowe
Here on business. Hotel is clean. Rooms spacious and the staff is always friendly and ready to help.Special shout out to Victoria on the front desk and Adriana in the bar. These two go beyond helpful. They solve issues quickly and efficiently.
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December 2023 by kelly Jarnagn
No breakfast , no pool , rooms nice and ppl are kind ...just need improvements .
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December 2023 by Phillip Tyler
Excellent customer service, they really care about their
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December 2023 by Bobby Steinshouer
We have stayed here before and will againVery nice place and easy to find. Everyone is very kind and helpful. The food was great too! Thank you all so
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October 2023 by C. Pinkerton
During my stay here for training, the front desk associate Maria was amazing. She was very courteous and knowledgeable. She and other staff at the front desk always wished me and other guests to have a good day each morning and always asked how was my stay. And did I need anything. The maids also did an awesome job, they were very kind. My room was cleaned and re-stocked each day. Love this location and area.
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October 2023 by premnath s
Staying at this hotel is manageable. But not happy with the breakfast at the Grand cafe. Go on a tour before you want to eat the buffet breakfast. They charge $15 per person but totally disappointed. No butter there. All they had are butter blend. Croissant was so hard and didn’t smell fresh baked.we requested chef to make omelettes for us. He was kind enough to make it but unfortunately it was not at all good. We just ate potatoes and left the place. This is the worst paid breakfast we ever had in the hotels.
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October 2023 by Srinivas Devarakonda
DO NOT STAY AT THIS PLACE. The staff member who checked me out was very unfriendly, even when I was politely getting out being unhappy with my room. Wish they showed more concern for customer satisfaction and displayed more friendly attitude.Rooms: Felt locked in with no view whatsoever.
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October 2023 by Devon Russell
I have stayed here in the past, but having flown my mother in from Phoenix, they were less than accommodating and the front clerk acted as if she was better than us. I make 110$ an hour and some how she acted as if the place was too good for my mother to stay. Not a pleasant time even trying to get a room. Not friendly, woman left to smoke a cigarette instead of trying to accommodate us. Would put negative stars if possible
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August 2023 by James Li
All the front office and desk employees were super compassionate and kind during an unfortunate event. We appreciated their help. As far as the hotel, location is center to everything by car. Room was comfortable and clean.
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August 2023 by Short Cak3u
The room was great, but the location can be hard to get in and out of if the road is busy. If it's between 4pm-6pm, you may as well stay at the hotel until traffic calms down.Rooms: Rooms were clean and well kept, they felt very comfortable.Walkability: Easy to walk to things on the same side of the street, hard to cross to the other side.
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June 2023 by Leana Moss
I travel a lot and i really like this hotel. The service here is top notch. It is huge inside with plenty of casual lounge area. There is a bar and they serve a made to order breakfast.
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June 2023 by Xiang Li (lx93bill)
My recent stay at this hotel was a great disappointment. I arrived late in the night to find my room seemingly still in the midst of being prepared, with the door disconcertingly ajar.Upon entering, the room’s readiness – or lack thereof – was glaring. There were no bath towels, the shower was completely devoid of shampoo.It was a frustrating experience. Guests should at least be able to count on essentials like a prepared room, bath towels, and toiletries. I would not recommend this hotel based on my recent experience.
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May 2023 by Linda Steinshouer
We always enjoy our stay here. A continental breakfast is no longer offered but a cook to order breakfast. It is extra.
