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December 2023 by Cameron Bowker
Walked in to get a new card for an issue and a clerk named Matt Philips took great care of me ask him if you ever need help with anything
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December 2023 by Jennifer Whitney
Sooky Brigance is an amazing person and an outstanding loan officer! I am grateful for her knowledge and proficiency!
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August 2023 by Alexis Cook
I have been having issues with my debit cards not working. I have had to order a new card almost every 2 months for about 8 months now...upon going inside to see why not even the ATM would take my just mailed card I found one of the ladies (Debbie, Daina, starts with a D) talking about me openly on the floor with her coworker. Extremely unprofessional. Instead of understanding how this could be frustrating to a person they act as if I am an annoyance. I have banked with them since HS which has been well over a decade now. I expected them to have better customer service and professionalism than this. Disappointing.
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February 2023 by Nick Gilley
I’ve been banking here (commercially) for years. Service is good, but Tom Phillips has made it awesome. Ask for Tom.
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September 2022 by eduardo nieto
The new older staff is very unwelcoming and are not properly trained. Furthermore Governor seems to do the minimum to help out long term customers.
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September 2022 by Chandler Hanna
They do not know what they’re doing and have not only made opening a business account very difficult and confusing, 3 visits, signing the same documents multiple times, and setting up my online banking without my permission and not giving me the credentials to login.But now they’ve closed my account after I tried to make my first business credit payment and it’s now late and they’ve damaged my personal and business credit. Have banked here personally for 8 years or so and I’ll be leaving due to them not taking my finances seriously
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August 2022 by Michael Brown
Had a mortgage with Iberia originally. The mortgage was transferred to first horizon, maybe due to acquisition. Somehow either doven muhl acquired first horizon or the opposite. I recently sold house in Bentonville and received eskrollCheck from first horizon. The amount seemed lowAnd requested an eskroll loan activity report. Received and it shows an insurance payment was made that directly affected the eskroll amount that i received. Call first horizon and they essentially said all what I received was incorrect. After a thirty minute hold she tried to explain a bunch ofNumbers and transactions over the phone directly conflicting the statement in front ofMe. She indicated she will send an accurate statement. What is going on, in my opinion, first horizon is playing some funny accounting with my eskroll balances. I will never take a home mortgage with first horizon and I don’t trust them.
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July 2022 by Rachel F
Not up to date with making online payments easy and stress free. You go around and around with customer service. Charge you to make a mortgage payment via phone but access isn’t available online. Would not advise.
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February 2022 by Badam Ramesh
Staff service is good
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December 2021 by Mike Ramsey
Lindsey Carnagan was great to work with opening our different accounts . Very knowledgeable, helpful and professional .
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October 2021 by Vivian Gray-Winter
Trish is amazing. She has been our loan officer since 2017. Closed 3 times on properties. She is the BEST.
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August 2021 by Summer Rusher
The worst costumer service I’ve ever had at a bank. The lady that had helped me was extremely rude, I wouldn’t recommend this branch, the Rogers branch has the nicest ladies & they are extremely helpful.
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March 2021 by ashok reddy male
They do give better interest for commercial property than any other mortgage ?
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March 2021 by Anon
They take care our business and personal banking, as well as our loans. No problems.
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October 2020 by Bmore Better
Consistently the worst costumer service I’ve experienced at a bank.
