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September 2023 by Jaren Allen
Less than a great experience. Processing was slow. Shipping is taking a long long time. When I inquired about a possible refund, they simply said USPS is a separate company, and they wont even look into it. The fact that they don't take responsibility for making sure their customers get the product that we paid for is a red flag for me. Companies that care about their brand and customers would take the time to address the concern instead of denying responsibility. I like their bands, but after this experience I will not purchase from JUNK Brands again.
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August 2023 by Colton Parks
This company is without a doubt one of the worst managed businesses I have ever dealt with. I’ve been trying to contact them for nearly 2 weeks by their phone number to ask if they’re brick and mortar location has opened up again, and if so, ask some questions about availability in store of a certain headband on their website. They have never once answered their phone, never responded to a voicemail I have left, nor have they responded to the email I submitted under their customer service page online. It wasn’t until I decided to leave a comment on one of their Instagram posts before anyone ever decided to respond, and they did so by direct message on Instagram. They were nice enough to tell me that their brick and mortar store is open and gave me a link to their Instagram page, but never once took accountability of the fact they refused to respond via customer their service channels they provide on their website. I noticed they took my original comment I had left on their post down and decided to ask them if this meant they rectified the situation going forward or if they’re just trying to save face on their social media, to which, of course they never responded (even though I can see that they’ve read my messages). They refuse to answer any message, and they’re now stalking my Instagram (yeah, I have the screenshots on that). Maybe they should redirect their social media team to answering phone calls and customer service inquiries. Seems like they have enough downtime.
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June 2023 by Phillip Dimond
Took a chance. Ordered four different ones. Love how comfortable and lightweight these things are. I live in south central FL so, these bands get put to the test outside. They soak up the sweat, fit perfectly and it's like you're not even wearing anything on your head. Will definitely be ordering more in the near future. You guys ROCK!!!?
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February 2023 by G L
I ordered three Junk Brand headbands on 1/1/23. On 1/13/23, I reached out to customer service to check on the status. Today, 20 days later and I have received ZERO feedback on it’s status.This is the poorest customer service I have received on any internet purchased product.This is my first and last time buying Junk Brand products.
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January 2023 by Chelsea N.
Amazing product and staff! Best headbands out there! You can even order custome merchandise!
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January 2023 by Brian Stewart
Great products, slowest shipping of any company I’ve ever dealt with. I’ve received custom made products from China faster than supposedly “in stock, ready to ship” items from Junk brands. Junk definitely describes your customer service.
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December 2022 by Craig Waters
I had ordered my kids these head bands due to both my boys playing sports and the first round of the head bands took awhile to come in but were a decent product when arrived. I then made an order of these head bands during the cyber Monday/black Friday deal, I ordered a total of eight this time. I waited patiently due to the last order taking awhile but was understanding that maybe the holidays slowed them down even more. As of today(12/19/2022) I reached out to them to see where my order is and I got USPS must of lost them, I under stand things happen. There resolution was full refund or resend order (wont receive until after Christmas ) also they said they would wave the 2 day shipping fee and I could reorder, but only one of the eight items I original ordered was available at a higher price point because they are no longer on sale.
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September 2022 by Erin O'Boyle
I own almost enough of them for every day of the year... Soon enough I shall have them all. I love them, they stay in place and have so many fun ones to choose from. I get compliments on them all the time.Customer service is also absolutely fantastic. Literally, super responsive and helpful!
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August 2022 by Evan McCarville
I've been buying headbands for years from Junk and recently they have started using less material. For a comparison, the picture below shows one of the headbands I originally bought v. one I bought just recently. This is too small for my bigger head. Not sure why you're cutting corners all of a sudden, but I will not purchase from here again.
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August 2022 by Grand Admiral
Greatest COSTUMER SERVICE EVER!! I have never had such a wonderful experience with customer service in my life. Thank you Junk Brands for such amazing service.
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October 2021 by Ryan Hollingsworth
I live right down the street from them in Bentonville where they are located. I ordered something a week ago. I left, went out of State for a few days, been home now for a few days and my item says it just now shipped (still at warehouse though).
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August 2021 by Jesse Harris
Awesome swag
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July 2021 by Nathen Erickson
Ordered an item from them and have not received any shipping info or anything, been over a week. I sent an email asking for a refund since it hasn't been shipped yet, no response. I will 100% never order from them again.
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May 2021 by Coco W.
So far, not good. I ordered an MLB headband and needed it within five days. The shipping choices were free, standard, and priority shipping. There was no information about what time frame these choices meant. I went with priority. Expensive, but I needed it fast. I tried to contact the company to see when i can expect my merchandise. No answer. It has been four days now and I haven't heard from Junk brands or seen my package. I will never use them again.
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December 2020 by Andrew McGee
Always enjoy my Junk headbands! They feel and look great! However, I wish they had a location at the Pinnacle Hills Promenade in Rogers.
