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January 2024 by Lynn Hahn
We encountered issues with an older gas fireplace that we had purchased from a different company. Despite previous attempts by the original company's technicians, none of them demonstrated sufficient expertise to adequately service the unit. Additionally, we discovered that the fireplace had not been properly installed initially. While it took some time to schedule Kozy Heat due to their high demand, we were exceptionally pleased with the technician they dispatched and the quality of his work.The technician arrived a few minutes ahead of schedule, exhibiting both a personable demeanor and extensive knowledge. He efficiently resolved our problem within a short timeframe, rectifying errors made by the previous company's technicians. As a result, the fireplace now operates like new. I wholeheartedly recommend Kozy Heat for any of your fireplace-related needs.
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January 2024 by Robert
Very friendly and knowledgeable
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January 2024 by Nupur Goel
Have been to this place for north polar express train ( bus) . It was our first time experience with polar express and we loved every bit of it . It was a whole different experience for us and ofcourse for our toddlerThis event was free and they were accepting donation. Please donate them if you are visiting .Highly recommended
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January 2024 by Dave Moon
Have not been there for 2 years
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November 2023 by Michelle Adams
TJ really made it easy to decide on an appropriate vented fireplace! Scheduling was a breeze and we are excited to get our new fireplace in January!
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November 2023 by Steve
Highly recommend Kozy for any gas insert needs. True pro's, well trained, on time & great price. They went above & beyond all of my expectations.
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November 2023 by Ben Lynch
Knowledgeable and professional. Locally owned by friendly folks who have been in the area a long time. Excellent products and employees who are reliable and courteous. They have always taken my calls or returned them promptly, which is much better than most others offering similar service! Highly recommended for your insert or stove needs in NWA.
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November 2023 by James Ewing
Experienced installers of over 30 years each, and two service workers who have 3 or more years of experience fixing up and cleaning your fireplaces. These workers are kind, helpful and know what they are doing!
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February 2023 by Joseph Moody
Steven was a great help, in making sure that our fireplace was functional and safe. I would recommend them to anyone who needs to have their fireplaces inspected or installed!!
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December 2022 by Draxie R.
Just had to have started on my gas logs in my BnB fixed. Steve from Kozy in Springdale, AR,fixed it and showed me a lot about the stove I was unaware of. It works perfectly and I felt their charges were fair. Would recommend them for any gas stove needs or questions. 12/31/22
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May 2022 by Michael Brown
Used kozy heat to fix my gas log fireplace. I wasn’t able to be there when they repaired the problem. They were very friendly to work with and fixed my issue. I had to call the service person after hours to ask a couple questions. He called back promptly and talked me through my questions. Very good customer service! Thanks Kozy Heat. I definitely will use them again.
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January 2022 by Susan Sherman
My husband went into the store with our controllers to our gas fireplace. It was only working after manual manipulation of the batteries, and not every time. The guys behind the counter were very helpful and even gave him a controller he had changed out for another customer because they had either broken or lost the battery cover. He came home and replaced a few things and our fireplace woks great again!! He said they did not have to be so helpful, yet they were and took $0 for the old part. Great customer service and honesty. Thank you
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January 2022 by Jennifer Hall
Very professional, accommodating, knowledgeable company who cares about the community. I had new gas logs installed last December in our main living area and we absolutely love them. This year, I inquired about replacing my old gas logs in my kitchen fireplace that stopped working. I was ready to replace them with a whole new set but TJ was able to clean, repair and install our existing gas logs for a fraction of the cost to replace them. I appreciate honesty. Highly recommend this company.
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December 2021 by Carolyn Sandkamp
We rec'd a text confirming our service appointment date and time, within minutes of making the appointment. The text showed who the technician would be. The day of the appointment, I rec'd a call from the technician telling me he was 20 minutes out...He arrived ON TIME! He took his time to find the problem, and then fixed it. I would recommend Kozy Heat and their service technician, Stephen. Thank you Kozy Heat for excellent customer service!
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December 2021 by Speedy Ale
I don’t know why Kozy Heat is recommended by people on Nextdoor and Facebook with the lackluster or lack there of customer service. I have attempted numerous times to contact them thru phone to see if they can do some servicing/maintenance on my gas fireplace but no ever answers. I left a voicemail once but no call back after calling so many times on different occasions. Sent an email recently and still no response. I will have to look for other companies it seems.
