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December 2023 by Jay P.
Car in 4 days so far. First day, with appointment, they didn't get around to looking at it. 2nd day, diagnosis only and ordered the part. 3rd day - put in part, but didnt finish. 4th day - I guess still working on it? Terrible communication and extremely expensive. And yet still they can't seem to do basic service.
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November 2023 by David B.
They will sell you anything and all the accessories to go with it but don't expect them to fix it when it breaks! Wife's Escape has been in the service dept for a month now with a bad transmission (covered under warranty) and I have had to harass them to get any updates, including physically going up there to check. Doug told me there were 14 other vehicles in repair for transmissions so they can't get the part, despite the fact that the they told me it would be in the next day the first time I went up there. They refused to provide a loaner vehicle or any kind of solution and just said "there's nothing we can do if we don't have the part". No, there's plenty you CAN do, it's just not what you WANT to do. That fine though, after 3 vehicles bought from them I can promise I will never buy anything from them again. Horrible service.
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September 2023 by Kurt M.
After 3 days of having my vehicle for a service recall, & battery, they let me know that they realized that they "do not have a battery in stock", and need more time to get a battery. Then Christian explains that without the battery they cannot do the recall service... Had another one of vehicles in for a service recall too, and the same run around, and I finally just said finish up what you have and I'll come get my car. Incompetent service, and a waste of 3 days!!! I'll go to Wood Ford just up the road from now on!
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July 2023 by Joyce S.
Made appointment 5 weeks ago for recall issues. Truck sat for 7 hours before I called for update. I was told truck had not been touched and had to be kept overn . This was impossible because I needed it the following day. I was told in October they would have a loaner. WHAT? Definitely will not go back!
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July 2023 by Bryan C.
No one wants to talk to you. You get caught up in their phone loop and never hear from anyone they want to you text instead of talking to someone I went through it five times I would recommend. I would recommend anyone looking to buy a car, or God forbid have it serviced to find another different dealer.I would travel to a different state then deal with this dealership
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April 2023 by Somer F.
Highly recommend Cliff at the Bentonville location. We went in with a specific criteria and a low budget. He vetted all the trade ins from each location and found us exactly what we needed. It hadn't even been through service yet, so he got us into a loaner car until ours was ready for pick up. Cliff was kind, paid attention to our needs, and wasn't pushing us towards any decisions we weren't ready to make. Great sales representative!
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April 2023 by Brent C.
I recently purchased a F150 from Erick Lopez. He was helpful, kind, and courteous. He took the time to work with me during my buying decision. I drove 2 different trim levels and he parked them together so they wouldn't get sold while I decided. The sales manager was very fair during the negotiations and I truly feel as if it was a win win for the customer and dealership. You can't say that for many dealerships anymore. All features, benefits, apps, etc. were all explained and even post sales messages for follow up of any issues.I would recommend Erick and McLarty Daniel to anyone who wants a comfortable buying experience and a fair deal.
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March 2023 by Jenny D.
The service department is absolutely garbage. Will not communicate with you. They set up a texting system that they never use. No person ever answers the phone. They don't return messages. If you go in person, it takes forever to get someone's attention. Check your work. Had warranty work done and paid for a small service. Couldn't even get my door to open after. Saw the mechanism to the door handle fall into the door. This is one of multiple events within the family. Everything they do causes more problems.
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June 2022 by Misty H.
I ordered an O2 sensor through the parts department and coordinated with customer service to make an appointment for the first available service date which was on June 13th at 9am. I waited 3 weeks for that appointment. I also called to verify the correct part had arrived to the parts department and confirmed that I would in fact be at my appointment. On June 13th, I arrived 30min. early at 8:30am. I pulled into the line outside the service department and walked inside. I was told that I was assigned to Tommy Bowlin. I waited for a while. He was holding a tablet and said he would be right back. I watched him walk outside and pull up each vehicle in the service line. Mine was at the end. He tried opening my door and I walked back to my car and told him that I still had my keys. He said I was supposed to leave them in the car. I told him that no one told me that. In fact, no one had even spoken to me until they said I was assigned to Tommy.Once we went back inside he asked what my appointment was for. I told him it was to replace the O2 sensor. He asks me how I knew that. I paid for diagnostics at the Ford dealership and THEY told me that. Then he asked if my part had even arrived. I said yes. He left and went to check. By this time it was 9:16am. Then he asked for my name, address, phone number and a signature. So it was 45min before Tommy even asked for my name and info. I had the shuttle give me a ride home since I had both kids waiting at home and my husband was watching them until I got back. I got home at 9:45am. So that process took 1hr and 15min. Never got a call all day. I called at 4pm. I called 6 times and no one answered. I then used my husband's phone to call a 7th time, and a man answered. He said they hadn't completed the work yet. Then I found out they never even started the work! I asked him to please have my car ready for me to pick up immediately. I was home all day with no vehicle and no one bothered to communicate anything with me. I had to get a ride and install the car seats and take the kids with me to the dealership. When I arrived, a nice lady said they couldn't find my paperwork. Big surprise.Then Tommy came in. I asked him why he didn't call me to tell me the work wasn't even started. He said, "At the end of the day I start calling people." Why at the end of the day? Due to the discrepancy about contacting a shuttle driver, I had no way back to the dealership at the last minute. (A guy on the phone said to get the shuttle driver's phone number. Once I was in the van with the shuttle driver he said Tommy should have given me a card with info. I was never given a card. So he said when the dealership calls to tell me the repair is complete, tell him I need a shuttle to pick me up.) So I had my 75yr old grandmother come over so I could install the car seats and drive us all to the dealership. Before I left, Tommy said, "The reason why the repair wasn't done is because we have a lot of work going in and out of the shop. It's just hard. That's why we make appointments." I asked if the dealership is overbooking appointments. Tommy replied, "No, we're not. We just try to stay busy. Everything is unknown here. We know what's wrong with your car, but most customers that come in here like something's wrong with it, could have a tick. A tick could be an engine replacement. An engine replacement is 35 hours. That's almost 3 days. So you make an appointment with no guarantees."Never mind that when I dropped my car off it had 363 miles of gas left until empty, but when I picked it up, it only had 331 miles of gas left. He assured me no one had driven it. I guess I'm supposed to assume someone just left it running that long. But yet they never even started the repair on my car. So now, my car still isn't fixed, but I don't trust this Fire dealership to fix it. Because after all, "you make an appointment with no guarantees."
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February 2022 by Shelby G.
We had a great experience buying our first F-150 and this was solely due to our wonderful salesman, Mike Smith. After shopping online and doing some research, we knew what we were looking for and Mike showed us exactly what we wanted. He wasn't pushy or overbearing, like most of the experiences I've had at a dealership. He was polite, professional, and courteous. He took the time to explain all the truck features and answer our questions. Our finance guy, Jonathan McCoy, was direct and the the point. He didn't give us the typical sales pitch (that drives me nuts) and wastes time. Overall, a great experience and I'll come back to see Mike when I buy my next vehicle.