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March 2024 by Kay Turner
Very positive visit. Everything good. I was seen quickly, the facility was immaculate, and everyone I spoke to was exceptionally caring and friendly. It was the bright side of having Type A flu!!
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March 2024 by Remy Leblu
Sign says walk-in clinic and urgent care. Lady at the front says it’s appointment only even if you’re very sick. Considering suing for false advertising.
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March 2024 by Elizabeth Skinner
I was told today they don’t take walk in anymore even if that’s what they advertise online. I was turned away for the first time. I’ve been going here for 7 years but never again. I went elsewhere for care.
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March 2024 by Julia Bennett
Very pleasant from front to back. In and out quickly. Kind ladies!
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March 2024 by Lee S.
Today is the first time i've used this walk-in/urgent care clinic:I scheduled an appointment earlier in the day for 3:30.Arrived shortly before 3:30 and was checked in promptly after other customers/patients.I wish I could remember the front desk person's name — very nice lady!The nurse was also great to work with!Wish I could recall her name as well.Dr. Hueter was attentive and a pleasure to work with as well!Checked me out and was informative — A+I have a primary care doctor that I see regularly but if i'm ever needing faster service (they're typically a week or more out) i'll definitely visit/schedule with this MedExpress location again... I will say the traffic is insane around this area, but that's Bville!Might witness a plane crash on the way to the clinic too ;)
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March 2024 by Sarah Hewes
Slooooow, very slow. We have been here since 1:25 for a 1:30 appointment, as well as the only patients in the waiting room. It’s 10 minutes till 3:00 and still waiting. If you can, go somewhere else.
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March 2024 by Kirsten Clark
This facility was quick, clean and thorough. Julie King was my provider. She was kind, informative, and listened to my concerns. MAJOR shoutout to Anna. She helped me with some issues that I was waiting for a call back on for over 24 hours within a matter of 5 minutes. Support staff is so important to a practice, and this woman is TOP NOTCH! Thank you again, Anna! You are AMAZING!
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March 2024 by Joy Shephard
The dr was nice. The nurse was rude and not helpful.
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February 2024 by ERIC Graham
Everyone I had contact with was polite and professional. Attending Dr was also very professional he ask questions about my surgery before he removed stitches put in in by another Dr,
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January 2024 by Kristina Holland
Every time i come, each person is kind and helpful. Im so thankful that as a Veteran i can come to this clinic and get quality care as im limited to where i can receive treatment.
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December 2023 by Michelle Tinker
Doctor and nurse were wonderful! Got in quickly! BUT receptionist made it well known it was the last place she wanted to be and was clearly put out when assistance was needed.
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December 2023 by Krissi Lindy
If there was a choice to give less than 1 star that is what I would give this establishment!! My son went in Friday afternoon with fever and sore throat, clinic ran a Strep A test - negative, they ran a Cov*d test - negative so they did a throat swab to send off to the lab for culture to see what's going on. Told us 24 to 48 hrs we will have answers, mind you they didn't call in any antibiotics or meds for my sick child! Saturday I called to see if they could call in a script while we waited on the results from his test and much to my surprise the clinic was "closed due to staffing issues " I called the Springdale location and was told that they wanted to wait till we got his culture results back before administering any abx but that the results should be coming thru any time. Called again on Sunday afternoon to the Bentonville location and was told that his swab didn't even go out until Sunday afternoon because the clinic was closed on Sat and they "missed the window to send it out Fri evening this is 4 days my child has been sick with fever!!! Finally demanded that the Dr call in an abx for him and Monday it was filled. Today is Tuesday and I was emailed saying that the test results were back and should be in his "patient portal" so I went and checked as soon as I got the email..... NO new test results! I have now called the office 4 times today to get the results and have been told "they are too busy" and will call me back! This entire office is a complete joke! I have never received such poor service from any Dr office or clinic in my life! DO NOT USE THIS CLINIC
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December 2023 by Linda Barnes
It was a really good experience. Everyone was very friendly and helpful. Fonda was awesome and on spot with her help. I really trust the people at MedExpress.
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November 2023 by Jonathan Taylor
Arrived at about 7:45 am as they are allegedly open 8-8. Receptionist we saw sitting at desk finally came to the door around 8:05. To tell us there is no staff, they are late. She said she can’t even check anyone in. Informed us to wait in our car. Waited until after 8:15. Nothing. Another patient came and left due to the locked doors as well. Not sure how you can be late on day that daylights savings ends and you get an extra hour sleep.Went to Mercy urgent care.
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October 2023 by Jenee' Rose
Schedule an appointment!! I was so glad I had, as everyone that came to the front desk to be seen, was turned away if they didn’t have an appointment scheduled as they only had so much time available to see so many patients before closing. I arrived 2 hours before closing on a Sunday evening.It works out very well and smoothly for those who schedule an appointment ahead of time before driving over, but I felt really bad for those who didn’t know this and couldn’t be seen on the day I was there.I arrived an hour before my scheduled appointment time and it wasn’t necessary as I just waited in the waiting room and wasn’t taken back until about 20 minutes after my scheduled appt time anyways.I was seen within 40 minutes of my appt time, and out the door 55 minutes from my scheduled appt time…. 5 minutes before their closing time and the doctor still had 1 other patient after me to be seen.I arrived early so it was almost 2 hours for me total but had I waited for my actual appointment time it would have been just 55 mins total from checking in until walking back out to my car.They have a smooth system going and work together well as a team. Everyone was exceptionally kind - from the sweet front desk lady, the easy to converse with nurse & understanding Doctor as well.Very grateful for them. They were the only urgent care open and ER was only other alternative so I’m so grateful I was able to be seen here.Was visiting Bentonville last spring with family when my mom broke her rib and ended up in the ER…. They (ER) treated her soooooooo badly and worst bedside manner EVER (and she’s a very understanding Nurse herself as she’s been an RN for over 40 years). She was absolutely horrified of the lack of bedside manner and steel coldness of the staff at the ER ….. not to even mention sitting there trouble breathing and coping in pain, too nauseated to eat or drink, waited for OVER 10 hours before even being taken back to a room (and my mom has a extremely high pain threshold). My dad was so fed up he was packing up to go to the pharmacy to pickup OTC pain medicine to help her get through as they literally did nothing as she waited not even an IV line as many other hospitals do while waiting.It was the worst treatment any family member has ever seen someone experience from an ER (my dad is a CFO of a major health system but not affiliated with this location and he was shocked at the lack of care and compassion at the ER in Bentonville).Even after she finally WAS seen - we later discovered the medication they prescribed her for pain was a narcotic she specifically TOLD them upfront she is allergic to and can NOT have…. so when pharmacist went to fill the script that at the top included her allergies, they couldn't fill it as she was allergic yet hospital screwed it up - ER was a nightmare EVERY possible way from start to finish. If we ever had to use an ER again, we would drive to a different state or completely different town. Unless you're fortunate enough to get into urgent care like I was.Do yourself a favor - schedule an appointment here, and AVOID the ER at ALL costs if possible!!!!This place is a night and day difference from the ER and the staff here at urgent care are just incredibly kind, heartfelt, empathetic and accommodating with the BEST bedside manner.