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January 2024 by Janis Harris
I can’t say enough about how amazing this dealership is! I have been dealing with them on a car order that unfortunately, and no fault of theirs, that was delayed and did not become available. Emily took this situation and turned it around and got me a car that exceeded my expectations!!! Emily was my sales person who I now consider a friend is like no other sales person that I have ever dealt with. She is the hardest worker and comes through with her promises!! Her willingness to go above and beyond and make good on every promise made is a direct reflection of her character and integrity!! Mercedes Benz of NWA as a whole represents character and integrity and met my expectations far and above!! I will never shop anywhere else for my cars!!Thank you MB of NWA,Janis Harris
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December 2023 by Tiffany Rose
Purchased a CPO vehicle from Brady today and don’t have enough great things to say about my experience .He was kind, courteous, and knowledgeable about the product. He even brought the new vehicle to my home! I workd with Eric in Finance and experienced the same service. Would absolutely come here again to purchase! Thank you guys for being awesome!!
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December 2023 by Stefan Squires
The service department at Mercedes-Benz of NWA is, by far, the best I have ever had the pleasure of doing business with. I have had many cars throughout the years ranging from economy to luxury and this dealership never fails to impress me more and more with each visit.While I appreciate the level of service provided by all the associates, this review is based on the service provided by Anthony C. From the minute I drop my car off, Anthony makes me feel like family (which is weird to say about a service department at a dealership- BUT IT’S TRUE!). He goes above and beyond to make sure that my family is taken care of as is my vehicle. He’s courteous, professional, and truly cares about the customer experience.I can say, with certainty, that my next car purchase will be a Mercedes and it’s solely due to the level of customer experience that Anthony provides.Next time you have a service appointment, ask for Anthony and I promise you won’t be disappointed. He’s the best!
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November 2023 by Tom Young
Excellent experience with this dealership and with Derek Oh in sales in particular. It was the best car buying experience I have ever had.He took the time to answer all of my questions, and I am very happy with the deal we made.
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October 2023 by Geoffrey Bird
This was by far the best car buying experience I’ve ever had. Terry was extremely helpful and courteous throughout the entire process. Very fair prices on both the car purchased and traded. Thanks again Terry and team for making the experience easy and seamless!
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October 2023 by Nathan Chamblee
Brady was top notch while trying to help me find the car that fit what I needed. 2+ months of looking and I finally drove that checked every box home. No hassles or gimmicks, and it was quick and easy. I’ll be back!
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October 2023 by Tina Worley
I can’t say enough about how awesome our experience was with Mercedes-Benz of Northwest Arkansas!!! We live in Little Rock but chose to purchase out car from this dealership! Love this place!! They went above and beyond to help us ! Especially our salesman, Clint and Aleynah!! They are absolutely amazing! Especially Aleynah … she made sure I had everything set up and explained all the features of my new car! Which took awhile bc I can be a little clueless sometimes. Ha! But she was so so patient with me !! (Thank you sweet girl )
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October 2023 by Robert Comradd
Brit worked me to talk about the fine details of the car I had in mind (GLC Coupe) and was at the ready via text, email or phone call. She never pressured me to buy and was incredibly patient and gracious. Although I decided on another vehicle that suited me best, she remained positive and supportive. I'd do business with her and Mercedes-Benz of North Arkansas anytime in the future and highly recommend!
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October 2023 by Kelly Binz
Our experience at Mercedes Benz of NWA was VERY positive! Our sales rep John Eves was very helpful, polite, professional and courteous.Aleynah was our concierge. She is very knowledgeable, patient and professional. Even after our visit she made several impromptu follow up phone calls to us making sure we were comfortable in using all the features in our new vehicle. She was a true delight!!!! Overall, we are VERY pleased with our purchase!!
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September 2023 by Kent R.
We had a wonderful experience purchasing our Mercedes Benz C300 convertible. Scott was a pleasure to work with. Jason in financing was very patient and explained everything well. Aleynah did a fantastic job explaining all the features and teaching us how to maximize our experience driving our new car. She even made a follow up call a couple of days later.I highly recommend the team at Mercedes Benz of NWA.
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September 2023 by Jacob Pilcher
Excellent experience purchasing a Certified Pre-Owned vehicle from MB of NW Arkansas. I traveled from out of state after finding the car listed online. Brady was a very accommodating sales rep, his communication and fast correspondence made the process seamless, especially coming from outside of the state. This branch is a shining example of the customer service one comes to expect with Mercedes Benz!
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August 2023 by Maureen Howard
Today I had a quick question about my Mercedes and ran into the most helpful and proactive employee that solved an issue that I thought would cost me hundreds of dollars. It took under a minute for him to figure it out. My family has been going here for years for their own cars, but I hadn’t had the chance until today to experience A+ service. Thank you Mikey!
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August 2023 by Casey M.
Hands down the best customer service there is. My car had a recall which they fixed. And instead of me having to drive 1:15 minutes to bring back my loaner car they brought my car to me? What? Couldn't ask for a better place to buy a vehicle. And I love and think my vehicle is amazing so glad I bought a Mercedes. Thank you so much!!
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July 2023 by josh hayes
I originally was helped by Zach at the dealership. It was his first or second week there but he already had tons of knowledge about the cars. Brit also helped get everything set up since she had been there longer. The teamwork at the dealership between the sales reps were great and they got me my car in a timely manner without having to put up with too much talk about add-ons and extra fees. Great experience.
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July 2023 by Stephanie Blevins
We had the most enjoyable experience with everyone during this transaction. Clint Redford treated us so well. Frank and Jacob were supportive and engaged. We couldn’t ask for a better car or experience!
