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January 2024 by Arielle Jebb
I was honestly scared to go to this place since it has bad reviews, but my visit today was actually pleasant!I waited in the waiting for about 10/15 min, which isn’t that bad in my opinion. I really wish I got the man’s name that did my lab work, because he was awesome!! He noticed I was nervous and tried to help by making small jokes, it helped a lot!
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January 2024 by C “Nina” R
This place is a joke. You can’t even talk to someone at front desk. I was early for my appointment and still waited almost an hour. How places like this stay in business amaze me. I came here bc Fayetteville couldn’t get it right after 3x. Now this is my 2nd visit to Bentonville. Sad
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December 2023 by H C Will
I had to do a 72 test and bring back the samples my doctor had ordered. I specifically asked beforehand if I should write on the containers before I bring them back and was told to no to wait till they're brought back for diagnostic stickers to be printed. My apt was at 10:30am and I didn't get brought back till 11am. The nurse was an older lady and extremely rude. Tried telling me that the labs would need to be thrown out due to not being labeled... she asked a younger nurse who stated to print lab stickers and it would be fine.I've had blood draws here before and those went much smoother. Everyone but that one nurse is nice.
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December 2023 by Louie Phillips
Aliya was very patient with my daughters fear of needles. She stayed calm and left being more positivity getting blood work. Thank you so much for your help and kindness. Alliya is a great employee.
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November 2023 by Blackrose
I've gone here several times and had decent treatment each time, but today I've never been so poorly treated in my whole life! Juana was not just incredibly unprofessional, she was verbally abusive. I highly recommend you not let that woman anywhere near your body.
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November 2023 by Megan Galvan
You just sit there and sit there and they tell you they have to take their appointments first but you selected the next appointment time available which was 10 mins after you get there. Best part was when you can see through the cracks of their “used to be front desk check in” to see the employee just looking at Tik Tok on the work computer. And yes I did record it Quest Diagnostics.
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September 2023 by Bonnie Nicholls
What a joke. Their system is not patient friendly. I waited 45 minutes past my appointment time for them to tell me they had no lab order from my doctor. I knew this was false since I checked with my dr before making the appt. Quest's system does not allow you to check before making the appointment. You just show up and take your chances. My doc says they are always losing or not saving orders. Never again!
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August 2023 by James Mitchell
They set up my appointment online but failed to tell me that you have to have orders from judge,doctor, or employer in order to get hair test. NOT LOCAL EMPLOYEES FAULT it's the corporation that is understaffed and has poor online setup!
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June 2023 by MetalCountryman72
They are slow, allow people to show up 20 min late and even tho you been sitting there early for your time they take them instead. They don’t care about the patients or why you’re there. This place is nothing but a joke! Do not use them!!
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June 2023 by Adrian Jones
This is such a great place to have your labs and drug screening completed! Thank you Aliya and Juana for being so kind!
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May 2023 by Jacob Prince
Very easy and painless process, the staff was very accommodating and professional. I have deep veins that sit low under the skin and the gentlemen who provided care used the equipment in a way that felt easy and glide right through the skin. Will definitely be back to this location for any further needed blood work
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April 2023 by jbud03314
What is the point of scheduling an appointment, make two calls, send two emails and 1 text telling me to be ready for a urinalysis to leave me sitting in the lobby. The window is blocked out so there is no one to speak with. I will avoid this place when ever possible.
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April 2023 by Jacob
The front desk staff are very rude.Not a very welcoming/helpful team for people who are already uncomfortable and worried about blood work. The Staff that did the blood work in the back are great. This rating shouldn't reflect on them - it's strictly for how poor the front desk is.
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April 2023 by Dee McDaniel
I’ve been a Quest patient for many years, due to needing routine labs every 6 months. Today’s appointment will be my last. Unprofessional, unhelpful, a few of the employees appeared to have just rolled out of bed. General feeling of not so clean and not professional. In addition to my experience, while there, I noticed others asking for help while struggling with varies issues pertaining to their appointment. Employee responses were short as if they couldn’t do anything to help. Caring was obviously lacking. No one at front desk to assist. I will not be back.
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March 2023 by Naveen Verma
I had a very bad experience here. I had an appointment for 12:10 for which I reached at 12 and signed in online. First their so called internet was not working and then not sure how we were put to stand by list. I had to wait 1:30 hr to get my blood work done. This is insane. Not sure what’s the purpose of making an appointment if I still have to wait so much time
