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May 2022 by Wade S.
The vacuums at this wash are horrendous and I'm honestly surprised that no one has reported this place to the city. Half the vacuums have zero suction, half of them have wires exposed, and the few that do work are few and far between.
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May 2022 by Brock E.
Just wanna say this to anyone who might want to go here! Don't! This place looks good at first. Not at all. I admit the value was good but the car wash sucks. We decided to go here after going on a gravel road. We pulled in at 1:07. We had a commitment at 2:05 but thought we would have plenty of time. We waited in "line" (3 cars) and after 30 minutes had moved up one car! When we finally got to the front of the line we saw why the line wasn't moving. Almost every one of the employees there were sitting on there phones vaping. There was only one guy who was hand scrubbing our car down. Even he had a vape pen in his hand and used it multiple times while he was scrubbing. Vaping is legal but should probably not be done while working a job. Especially when you are holding up the line. We finally started moving and when we went past the employees on their phones, two of them were watching por* and rubbing themselves down there. We had 2 year olds in the car. Just please stop.
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April 2022 by Terry S.
This place was a good value in the beginning. For the last few months I've paid my subscription and the car wash has been broken. The first set of brushes does not work. I've called and left messages several times in the people working there tell me that they know it's broken and they don't know when it will be fixed however they continue to take the money out of my bank account every month. By most standards this is theft by deception. Today I went to get my car washed same old story I went through one still dirty went through the second time and I asked the kid to hit the areas where the brush does not work and he said just rinsed it off. Still was dirty so I pulled back around and I asked him to get someone on the phone I can talk to you and when I got someone on the phone they told me if I didn't leave they would call the police. Really is that what it's come to if you can't steal from people then you'll just call the police. I'm not the only one I know at least 15 other people who are very sick of being cheated at this place. The carwash should either be an operation or they should quit taking people's money from their account.
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February 2022 by Diane A.
First time, and the last time I will use this car wash! I would give it a ZERO, if that was an option! First off, you can't get a receipt. Then there was a guy with a bucket and a brush standing outside the bay. He was haphazardly dipping the brush in the bucket and washing the side and back of the driver's side of the vehicle. Nothing was said about anything being broken or not functioning correctly. Then as you're guided in the bay, another guy is sort of spraying off what the other guy brushed. Still nothing about any malfunction! As the vehicle is being pulled along, you can see that nothing is running on that side. The other side was spinning and the center roller seemed to be working. I pulled around to the vacuums and another customer told me the bay I pulled into wasn't working. So, I backed out and pulled into another spot. While that vacuum worked, it's suction was very poor. I walked around the vehicle and you can hardly tell it had been washed at all! The back was just as dirty, covered with dirt and salt, as when I pulled in. I didn't have time to go inside and ask for a refund. I tried to call the next day and nobody would answer the phone! I would not recommend this car wash to anyone!
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February 2022 by Kim M.
I've had a pass here for a couple of years, when they opened initially it was a great value, very convenient. Now I have to drive through twice to get my car clean because not all the brushes work and on a good day about half of the vacuums work. They no longer provide cleaning products or towels so I'm bringing those on my own. I wish they would just invest some money to make this place good again.
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November 2021 by Ann H.
This car wash is refusing to pay for major damage caused by the top roller that slammed into my Jeep's roof. The roller failed to raise up high enough and dented my roof as it continued to move me through the wash without immediately stopping. It then proceeded to rip my roof rack off AFTER the roller made contact and dented my roof. The roller made contact with my roof before it hit the roof rack. They are attempting to blame this on the rack but that is not the case. The car wash attendant should have stopped me from entering the wash IF the rack on my Jeep had a potential to cause an issue. Simply posting some notice at the site is not an effective method. The employees should be trained to avoid these potential situations. I have been to this location in the past with no issues and nothing has changed on my vehicle. The top roller of the car wash failed to raise up to a proper level and slammed into my roof.
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September 2021 by Mike D.
Seems they do not have a brush that will clean the front or rear bumper. I dove in from Dallas Texas and went through the automated system only to find none of the bugs came off during the wash process. Wings were f bugs still in place. Had to go up the street and use the self wand to properly clean off the bugs. Would not recommend this place unless they could advertise all brushes are working.
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June 2020 by Mark Z.
Nothing but problems with our wash passes in Fayetteville. We are never failed to be charged every month but most of the time our passes don't work. Then we are in line and the cars pile up behind us and the attendants don't come out because they are trying to run the car wash. We have emailed and supplied cars, pictures of stickers, credit card charge statements and more and they cannot seem to get it right. On top of that at the wash on Crossover they use a brush that they set on the floor between uses and they scratched my car with it. It should never be left on the floor and should instead be rinsed in a bucket every time. Oh yes--the vacuums suck also. The barely do anything. It's a shame that what started out as a good car wash has now deteriorated into another VERY poorly run business!
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June 2020 by Alyne A.
We tried Speedy for the first time because was over due for a good wash after the recent road trips. We paid for the ultimate and additional bugs removal. During the wash, the windshield got a hands on scrub but still left smeared bugs. We pulled outside to vacuum. They have really powerful vacuums and complimentary wipe cloths with class cleaner. An employee, I would assume is the owner, came by and asked how the vacuums were. We said pretty good but was disappointed the windshield still had dead bugs on it. He apologized and said he'll run it back through. We went back through and he personally scrubbed our windshield and washed the car a second time. It got most of it out. We used the feet window cleaner and microfiber cloths and took care of the few stubborn ones. Loved our car wash experience and will be back again! Keep up the customer service
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April 2020 by Kara K.
I've been here several times now - my first impressions were very positive. The car washes were a great value, they offered the opportunity to scrub bugs off the front of your car before entering the car wash, the vacuums are new (and free!). But, my few visits weren't as positive. The bug washing station hasn't been around, the prices have increased (slightly). My car was pretty dirty, but when I exited the car wash and could see streaks from where the brushes did (and didn't) clean my driver's side window, it was a bit disappointing. May go back to hand washing!
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March 2020 by Dana W.
Spent 18.00 on a car wash here and left streaks along my car and didn't get several areas of dirt. The blue soap or what ever was supposed to go along the car only cover the left half of my
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February 2020 by Chi W.
I've been to this car wash on 3 occasions separated by months because I figured I would give them a chance to fix their issues, but the was has gotten progressively worse and to add insult to injury the price of a basic wash has increased from roughly $5 to $7. My last (ever) wash had 2 guys tending to the cars as they entered the wash. The dude on the right side was soaping and brushing the right side of the car and the dude on the left was pressure washing. At first, I thought the technique would cause an uneven clean until I realized that the motorized brush on the right side of the car was inoperative. All 3 times, the car came out only kind-of clean but the 2 free vaccum stations I tried had virtually no useful suction despite lots of noise from the motor. I'm not coming back to this place again.
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January 2020 by Aubrey H.
I went in to get a car wash this morning at 9am. I paid for the car wash and was told to move forward into the car wash drive thru. The car wash never started. There were no employees on the property. I have called three times today and left messages but have not received a call back. I also went back at 4:30pm this afternoon but there were still no employees on the property. This is ridiculous! I just spent $10 on nothing but a pain in the neck, and my car is still dirty!
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January 2020 by Sondra C.
These people will not honor a gift card my husband bought me for Christmas. Do not buy from these people unless you like throwing your money away. Thieves.
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January 2020 by T W.
Car wash is great. The reason I have 2 stars is that I have sold the car and want to cancel my membership and you can't do it without contacting your credit card... I have stopped at car wash, they can't do it. I have emailed office, email was rejected.. very frustrating and complicated
