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January 2024 by chris mccaslin
Very good customer service!!
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January 2024 by Mia E
Nice location along the highway with food establishments around the area. Clean room with full-equipped kitchenette and comfy beds. Small bathroom though.Decent breakfast. Friendly staff.
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December 2023 by Leah Self
I would definitely recommend TownPlace Suites.Rooms: The room was wonderful and dog friendly.
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November 2023 by Rhonda M
I was quite disappointed with this property's condition. Also was not disclosed upon checkin that housekeeping did not come in except every other day. My husband went to take a shower and after 20 seconds of the water running there was at least 2 inches of water past his ankles as the tub was clogged and draining slowly.Horrible loud banging around on the fourth floor late at night which sounds like maintenance workers. I had called that evening to the front desk at 10:45pm and no one answered the front desk phone. I called the next morning to advise about the clogged drain and noise. The girl claimed someone should have answered the phone. She explained about the every other day housekeeping thing and offered to have some fresh towels ready for me, which I did go pick up from her.The rooms are run down and the caulking in the bathrooms is so messy and unsightly. The kitchenette is nice though, and the room is spacious but that is about it. For the price of these suites you are better off going to the new hotel behind the building. I expected more from the Marriott name.
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November 2023 by Angie Randles
Nice hotel and room but the bed is not very comfortable.
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October 2023 by Mandy T.
5-star service. The staff were super-friendly and helpful. Great location and convenient to main roads. We liked the hot continental breakfast. The pillows and beds were fresh and comfortable.
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October 2023 by Damon Rye
We stayed the night of Sep15, 2023. We tried to go to bed around 9:30. There was a constant noise of drum beats. At midnight, we called the front desk to inquire about the noise. We discovered that there is a hookah lounge directly behind the hotel. We asked if anything could be done and the front desk said the police had been called twice. At 1230, we called the police and asked if there was a public noise ordinance that would apply to this. The Bentonville police sent another officer out. They had the owner to agree to cease the noise by 1 am. At 1:15 am the drums finally stopped. Before you book, see if this issue has been resolved. Definately don't accept a room on the back side of the hotel.
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October 2023 by Ashley
Tom at the front desk just absolutely floored me with his efficient, informative, and friendly check-in process. It was the smoothest, most pleasant experience I have EVER had checking into a hotel. Thanks, Tom!
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September 2023 by Stephen Ton
First night here for our 3 day honeymoon, staff is great and rooms are very comfy!
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June 2023 by Brad Kosar
Hotel is showing its age and the breakfast is awful. Staff were friendly and it's easy to access from the interstate.
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June 2023 by Donny Osmond
Very noisy at 5 am with roads. Hotel is very old and not maintained. Surprised this is acceptable by Marriott standards.
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May 2023 by Jim Hoffmann
Stayed here on April 15-16th, 2023. 3 lamps in the room did not work and 2 of them did not even have light bulbs in them. When I asked for a bulb at the front desk I was told that they were locked in the maintainance closet. The desk clerk did manage to find a bulb in a drawer of the front desk and told me that I could try it. The bathtub drained very slowly - water was ankle deep after a short shower.I have higher expectations for a Marriot property than a Super 8 but found myself wishing I had paid $100 for a Super 8 with lights than the $200 I spent for this property.
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March 2023 by Amy Kohlbecker
Horrible experience. The Hookah bar next door played loud music past 2am multiple nights and I was unable to sleep. I called the front desk multiple times around midnight regarding the music and no one answered. This was a business trip and not having adequate sleep was a problem.I booked this hotel thinking it would be decent because it is "by Marriott" but it felt more like a college dorm. Lots of cigarette butts by the side door, people walking around without shirts inside, poor customer service during check-in, rude cleaner, toilet had issues from the start, mattress saggy, elevator incredibly slow... I do not recommend staying at this hotel unless everything else is booked.Only plus was a full kitchen.
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March 2023 by Joy Mazumder
Nice room and location. Breakfast is not super great. Served same items everyday. Other than that enjoyed the stay.
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December 2022 by Joseph Hohler III
No complaints. Check in was easy. Fitness center functioned. Breakfast was what you expect, which is not special, but fine.I hate reviews that are like, it is what it is, but it's a good budget hotel that didn't feel creepy or grimy.
