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November 2023 by Brian H
Received a bad engine with a faulty flywheel, oil leaks, knock on #3 cylinder and metal filings in the oil. Wanted money back from this sale and it took them 2 weeks of me calling them to tell me that all sales are final. They can sell a faulty product and still make a profit.
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February 2023 by Mike Morgan
Called in as I have a car with a water cooled GTI engine from GEX. I needed advice as I need an exhaust and some other parts and hoped they had a recommendation.The lady told me they don't do them any more so she can`t help with any questions. I politely tried to ask if there was any one technical who could help me with advice on parts, as she was not technical ( as she kept telling me ). She did not really listen and hung up after getting frustrated ....classy :-(
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December 2022 by Randy Leckliter
Terrible customer service. Tried to bring a motor back for warranty repairs. Motor has less than 500 miles on it and it locked up. Arrived at their office at 4:40, website says they are open until 6. Girl in front office wouldn't let us drop off the motor, said it was after hours, even though they were there. Now we have to make another trip from Kansas City to drop it off at a later date.
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July 2022 by Tucker Durgin
A customer came in with a GEX engine installed. Us being VW people we wanted to jump to help her and help GEX since they are also VW people. The engine she obtained from GEX was having some issues. To make a long story short, we helped repair this engine at no cost while communicating with GEX of its needs to get her taken care of. We only asked that GEX pay for the $50 part. After months of going back and forth and having to call, the rep finally got lippy and they won’t pay as promised. Don’t expect support from them if you buy an engine, we did try to get her taken care of so we are glad about that but it was at our expense and with no support from GEX. In the end the engine had to go back for major failure.
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May 2022 by Daniel Leamon
I purchased a GEX engine. It failed. I sent it back and then the fixed engine failed again.
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May 2022 by Rae Armendariz
Lady who answers there phone is very rude and told me she was busy no one else could help me and hung up on me. Very unprofessional and after waiting almost 2 months now for a core credit will never recommend to anyone
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January 2022 by Andrew Knight
I'm very glad I chose to work with GEX. This past year, I bought a 1970 VW Beetle, and the engine blew up after 2 weeks. I ordered a totally new engine build from GEX, and they built it and shipped it to me in NC in 2 months. They kept me up to date with status updates, and they answered questions I had along the way. Many thanks to GEX for helping me restore my Bug!
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December 2020 by Daniel S.
I ordered one of his "high performance Long Blocks and did not get have the stuff he advertised and when I asked him about it he told me to look at the last paragraph in a complete different link window state he has the right to change any part with out notice so I go got 3 different pushrods cylinders that were not what I expected and was pretty much told to F off you should have read the fine print. He surely will manipulate the situation to make the most profit possible and pray on the consumer do not buy anything from this company
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May 2020 by Dave Perry
Spoke to Larry at length about a 1914 motor and transmission. He is very knowledgeable and I could hear the pride of ownership in his voice. I had read every review I could find. After researching the negative comments, I found quite a few were also engine builders. "Competitors"
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November 2019 by Zach Pinzone
Good customer service. Very quick to answer emails and return phone calls. I purchased a 1.9l long block and has been running strong in my Vanagon.
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September 2019 by Dewayne Baughman
Totally awesome parts and service.
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September 2018 by Michael Andreuccetti
Interesting! Volkswagen engines of every type and year
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March 2018 by Bob penix
Good honest people.
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December 2017 by Brian Cummings
Great experience from the time I called and ordered the engine until I installed it. The engine showed up very well crated in about 3 weeks with break-in instructions and a crankcase breather kit they recommended. After I installed it, the beast fired right up and runs great. Plenty of power in this 2110cc. I must say, I did read some negative reviews on the web, however this engine arrived very well built. Attention was given to detail and it is very apparent that this is a professionally built engine. Thanks GEX!
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November 2015 by Bill Jacobson
Hi there, GEX International. Just wanted to say thank you for your help over the years in making sure our customers receive a quality product. Our shop has been using GEX engines since the late 80's. The last one we did just about 3 months ago. Our customer had a 82 Vanagon with a blown engine. He was on vacation, so needed an engine in a hurry to get back on the road. So, I called GEX and 2 days later the engine arrived. We installed it and a day later he was back on the road. You guys make it easy to do business.
