Verizon is a telecommunications company that offers cell phones, wireless plans, accessories, and more. Customers have had mixed experiences at its stores. Some praise the helpfulness and friendliness of staff members, such as Bethany in Booneville, who was calm, friendly, and tried her best to assist with billing issues despite limited options. Montana Fields also provided excellent support when helping a customer get a new phone, making the process easy and stress-free. Additionally, Cassie is recognized for her great service and friendly attitude. However, some customers express frustration with Verizon's customer service, citing difficulties in paying bills, managing accounts, and dealing with overseas representatives who do not speak English well. A recurring complaint is the company's recent move of services overseas, which has negatively impacted service quality. Despite these issues, the staff at Verizon stores are often described as helpful and pleasant. Overall, Verizon provides a range of telecommunication services with staff members who are eager to assist, though some customers are frustrated with the company's broader service and account management.
The young lady that helped us was so nice. She went over everything with us, helped us get a better fit plan.
November 2025
The girls were extremely nice and very helpful I was able to get a new phone with them and a full refund on a purchase I had placed online that got canceled
September 2025
The girls there at Bonneville Verizon were very informative of questions I had. Again thank yall.
