-
November 2023 by Alison Smith
This is the second time I've filled one of these out. The staff there is impeccable in taking care of me every time I'm there. The only critique I'd like to offer is the state of the waiting room and bathrooms. It looks like it hasn't been cleaned in a long time.Just advice from a housewife;)
-
October 2023 by Donald Harrison
I took my truck in for brake replacement and I truly believe the mechanics tampered with my truck. When I pulled off the parking lot I started hearing metal grinding, a terrible sound. I called and was told bring it back. Arrived back at JL and the manager said I told them to not let that truck move yet. The damage was a wheel hub. The wheel hub wasn’t bad when I pulled into JL. Won’t return there again.Service: Brakes
-
October 2023 by Amber C.
The store manager there is rude and unhelp. I came in there to get an estimate done for my brakes and he acted like I was bothering him and didn't want to help me. I come there to get my oil change done but I won't be returning anymore when you are the store manager, and you are too lazy to help customers then you don't need to be working there I even had to ask an employee who he was and was shocked to find out he was the store manager and is that lazy to help a customer. his name is Kendrick or something like that I can't quite remember.
-
October 2023 by Karen K.
I have been using this Jiffy Lube for several years and never had a problem until my last visit a few days ago. Besides taking much longer than 30 minutes for a simple oil change, I received a phone call from them tonight at 6:30 pm informing me that they had placed the wrong oil in my car, and this needed to be remedied immediately. They wanted me to come back to the facility, but it was already after 6:30 and they close at 6. When I pointed this out, their "remedy" involved me blaring the horn and opening and closing my door while the radio was on full volume. This was to "reset the electronics". I told them this was crap and ended the conversation. They called back at 6:42, 6:44, 6:45, and 6:47 with increasingly insulting remarks until I finally blocked the number.
-
September 2023 by Latacha Ramos
I spent $400 on a new thermostat. I drove home and couldn’t find my key. I had to drive back in rush-hour traffic to find my key up on my windshield wipers. On the outside of my car. What if I lived on a bumpy road and it fell off what would’ve happened then? When I showed up for them to find out, they seemed annoyed at me for not knowing that it was up there. I have never in 25 years of driving. Had someone not put the key in my hand or leave it in the cupholder. My check engine light came on the next morning. I went to AutoZone and it said it was a thermostat. I went by to let them know it needed to be fixed and that I expected it to be at zero cost. I didn’t have time right then because I had an appointment but I told him I’d be back at noon. The worker called me belligerent and told me that if I wanted help, I essentially need you to sweet talk him into fixing the problem. I found this very unprofessional as he gets paid to do his job and no sweet talking should be involved. The only person have any use there is Anthony. He helped me find the key and helped me by clearing the check engine light. I gave him my address and he drove to my house and took care of it. I called a few locations until someone finally answered the phone. I think I had to try four before someone actually answered in the office. I explained the situation they apologize deeply and gave me Demarius’s number. I called him because I was told that he is the area manager. I left a very detailed message and asked him to call me back as I was very upset about the situation. I did not hear back from him.
-
September 2023 by M T Perez
OK service was fast. But definitely tried to upscale with specialty oil ( we did it.. $75 VS advertised $50 but impressed with speed
-
September 2023 by Leanna Hughes
Won't be going back here. They recently changed a belt on my car and my car has been messed up since. I've taken it back there twice and it's still not fixed. Now I'm having to pay someone else to fix the problem they caused.
-
August 2023 by Adam Acklin
Had my oil changed this morning and was very happy with their service! Gerald was very helpful. After you get the oil changed they have free vacuums around back for you to use. There is also a Zips Carwash attached to the building to clean your car. I did not use either the car wash or vacuums but they appear to be in good working order.
-
August 2023 by Candace Reed
Everyone I met was very friendly. The man who explained to me what all needed to be done did so in a way that helped me understand exactly what and why, without making me feel stupid. 11/10 will be going here from now on. Thank you so much
-
August 2023 by Jordon Jolly
Fast, friendly, reliable. I don't take my car any where else for an oil change.
-
June 2023 by Echo Davis
This location has a wonderful crew! They are always kind, quick, and honest. I have several vehicles I bring here for the past few years and I have never had a bad experience. They do a great job, answer any questions honestly, and treat you like family.Service: Oil change
-
May 2023 by Gary Austin
Pricey pricy my old change only cost me $56 with tire rotation and complete inspection at the Ford dealer I spent $156 here... Rip off!
-
April 2023 by Re Shawn
Very straightforward, handled they business and got me right, a little pricey but it’s worth it. I really appreciate them. I will be going back.
-
April 2023 by Panda Gire
The service techs were the best ,very courteous and respectful. They explained what they were doing,and why they were doing it. Made my experience there less stressful.Service: Oil change
-
April 2023 by Lindsey Dechant
Cj and his co-workers was absolutely awesome! My family and I was on our way to Texas lost all of our oil went there asking for help and they was not only very accommodating but also very friendly. They told us 3 hrs to change part but it only took 2hrs and we was back on the road to my son's airforce graduation. I would give more stars if I could.