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October 2023 by Dave Elswick
Folks are very friendly and make sure they solve your problems as quickly as possible
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June 2022 by Amanda Holder
Amy is absolutely amazing! Had some crazy fraudulent e-check go through- she took care of everything and made the process seem so seamless! This is the reason I have been with Regions for decades and will continue to be a customer!
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April 2022 by Ashley Williams
I will never go back to this branch again and considered switching banks after dealing with a snide young man who works there... he acted as though I was a complete inconvenience because I needed help with multiple transactions dealing with a large sum of money! I am normally so easy going but he upset me so bad that I even called back and complained to a manager. ?customer service.
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January 2022 by Jill Murphy
The Amazon lady doesn’t know her job and she is rude not just slightly but way to rude to be working in customer service
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January 2022 by Jill Josiah
Horrible horrible this is not how regions banks works but don’t worry your losing all your customers to other better banks !
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September 2021 by TA2ED PRINCESS
Very rude customer service! Closed my account without notice because they didn't get proof of residency. Told me that when she talked to me, she said she needed a copy of my ss card. I had never spoken to this woman before. She did leave me a voice mail and when I returned her call she was busy and never called me back. She kept saying that she asked for these documents when I opened my account, but I opened my account online and got my debit cards in Conway. The Conway branch is much friendlier. I would not recommend the Cabot branch for any reason. THEY DEFINITELY DO NOT HAVE THE SOUTHERN HOSPITALITY THAT I HAVE SINCE RECEIVED AT ARVEST BANK!!
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September 2021 by Jason Crow
I've banked with Regions for years although some staff members at Cabot branch are not as helpful, the Searcy branch is always friendly, professional, and go out of their way to help their customers
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August 2021 by Taynt Ryder Rodeo
Worst bank highest fees every transfer may or may not work and direct deposit is a mystery. The definition of horrible
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August 2021 by coco j
I have banked with regions for years they are the bank I use when I moved back to Arkansas they have no loyalty to their customers they are trash
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April 2020 by Mary Moore
Amy(President) is the absolute BEST!!! She’s very patient, kind, and honest. She helped me with issues on my account even got another open for me. She returned calls as well as checked my account after hours & did f/u calls the following morning. I would recommend this Regions Branch to anyone. Thanks Amy you rock, Sister!
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April 2020 by Debbie Scarborough
Account fees are to high for money orders, service fees, and wait time on Greenline 800#.
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August 2019 by Kristen A.
Never, ever,place your money in this bank. It is ridiculous. There is no consistency to the excuses for why you can't access your hard earned money. My first week having my account I deposited a check that had a nearly 2 week hold on it. I go into the bank assuming it has something to do with it being a new account. The bank manager called around and got the hold lifted for me...and the excuses began. 1. "Regions has never had a check deposited from this person before so they put a hold on it. So sorry it wont happen again." Few weeks go by, deposit a hand-written check from a Dentist, I am a temp RDH so this is how I get paid. I mobile deposit it because I work 8-5 and this branch isn't open on Saturdays so how else should I do it? 2. "It's hand written and a large amount so it has a hold on it for over a week and you can still use your debit card you just can't get cash" I went to the bank on a Friday to see about the above check and wasn't happy with the "can't access YOUR cash" part but I was going to NWA and didn't have time to deal with it. That night I mobile deposit a PRINTED check for a small amount and BOOM they put a hold on it for another week. Is it a new person? Is it hand written? Is it a large amount? NO! Get to NWA and am able to make a few purchases before I embarrassingly get declined at not one, but 2 restaurants on my hour long lunch. After first declined transaction I called the number on the back of the card and they said it was a fluke and they had no idea because it wasn't showing a declined on their end and I should be fine, also I have to only speak with my local branch to get stuff pushed through...because its 2019 and that's real efficient. Go to get lunch at a different spot after being embarrassed at the last one. "Your card says its over the limit" I call the branch number and get the same employee who told me I could use my card but not cash. He lifts the hold (as he should have when I brought in the physical check to show him its authenticity before going out of town HE could have prevented this, I had told him I would be out of town) He says he can't lift it on another one. I ask why and he says "Ya know, I dunno why there is a hold on that one" 3.It's probably because you're getting checks from various people. 4. "you know you can deposit that at the ATM right? (I've done that, had a 3 day hold) 5. "Are you making it immediately available when you use the app?" (done that, it rejected the check when I tried and it charges a fee, Do I need to pay a fee everytime I deposit money? It' s free if deposited by 8PM and available the next day according to the mobile app) He basically tells me that if I want my cash when I need it, I'm going to need to change banks. I banked with Bank of America for 12 years and never had a check have a hold on it, never had any of these issues. This bank is TOO small to handle your money. I'm not talking about large amounts either. EVERY check but 1 I have deposited has had some kind of ill-reasoned hold on it for a prolonged amount of time. Once my hold is lifted A WEEK FROM now I will be moving to another bank. You guys should have found me someone to explain what was going on, lifted my holds and tried to keep me as a customer. This is how you treat new business? What a joke. Your answer is "I dunno" how professional and fact-based to reassure me that my livelihood is safe and accessible. I opened 4 accounts and they will all now be removed from your business, because when I need money I can't wait 10+ days.
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July 2019 by Bill Mauldin
Closed on Saturdays and closes at 4 and 5 Monday-Friday. Hours aren't convenient for people that work especially those of us that work out of town. Moved account from Iberia in Bryant but now looking for a more friendly working person bank with longer hours or at least open on Saturdays.
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February 2019 by Anthony Black
Terrible experience with regions both at this location and online. Staff is rude and unhelpful. If the vice president doesnt want to help you she won't even look at you and that's the vice president. Closing my accounts as soon as possible. I do not recommend regions to anyone!
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October 2018 by Adam Maund
Had a problem w fraudulent charges on my card and visited this branch. Jeremy was very helpful, and I had my money back within a couple days.