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March 2024 by Jacqueline Alarcon
Most expensive towing fees I have ever seen!
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January 2024 by Sara Bosah
Do NOT recommend this place what so ever !This is a long one . I sold a car to a friend of mine who ended up getting incarcerated July 28th her car was suppose to be at her home PARKED until she got out December 20th ! Well she gets out December 20th and comes home and doesn’t find her car so our first thought is of course it was stolen so we call Around and look at her security system and indeed figure out it was stolen so we make a police report and call around to different tow yards we call Ryno towing (THIS TOWING COMPANY) and she lets us know she’s out of the office to call the following day and she will check her inventory we indeed do that and as far as we can tell from her security cameras the car was stolen about 3 months ago (again something she didn’t realize because she was in jail how would someone know something like that when they’re incarcerated right?!) so we call again the following morning give the information on the car and a round about of when the car was stolen (again security cameras show it was 3 months prior so we give her that info) so she says her computer system is down give her all of the info and she will call back within the HOUR as you can expect we didn’t receive a call back so we call again 3 hours later again she says “she has to take a look” and she will call us again no call back (we started calling @ 9:02am they opened @ 8am and didn’t close until 5pm she gave us the run around ALL DAY until they finally closed then of course they don’t answer the phone so TODAY comes and we call first thing this morning @ 8:02am and she confirms they have the car and have had the car 51 days and wants 2,541.00 (keep in mind we have already made a police report and the police came out and even told us since it’s stolen vehicle she will NOT have to pay for it ! She was incarcerated the entire timeWe are continuously explaining to Teresa Hensley (the owners wife) what happened and we have proof of it all and she becomes VERY rude and says “yeah I get it but I checked DECEMBER 11th and the car wasn’t reported stolen .. well of course it wasn’t she didn’t get out until December 20th how can she report something stolen that she wasn’t even aware of at the time anyways she just keeps repeating herself so we offer to come up to the tow yard with all proofAND with our officer who told us we would NOT have to pay to get a STOLEN vehicle out of impound and now all the sudden (yall can’t come today we aren’t in the office over the weekend) how convenient right? And I explained to her we’ve been calling you since she got out on the 20th trying to get this settled because we knew once the weekend came. This would be the story that we get. And she kept saying “well you said 3 months ago we’ve only had it 51 days well security camera shows the car was stolen out of the yard 3 months ago so that’s what we had to go by anyways she was NOT budging we plan to go there next week with a police officer because this just isn’t right and we will also be filing with the better business bureauI would also like to add that she also held the argument that she sent the previous owner a Letter in the mail to an old address (this was NOT the owner of the vehicle) we then asked her to check her system and see if that letter was ever received and of course she confirmed on her end that that letter was never received because that is an old address, and Sarah Otts is no longer the owner of that vehicle again she wouldn’t listen, even though we have all legal documentation it’s two days before Christmas and this is the game they decide to play With a single mother of three little boys, who is already having to start all the way over With this, which isn’t even her fault like the officer said what they should be doing, is releasing the vehicle to her and going after the person who stole the vehicle, but again that’s too much for them to do … I would avoid this place at all costs and record any conversation you hold with them like we did their reviews speak for themselves for sure
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January 2024 by Teresa Hensley
Hi there! It’s Teresa. Yea I had a hard time finding this vehicle but I did. You never mentioned that I took $1000.00 off the bill & was willing to work with the OWNER. I’m very sorry that you had a bad experience with your company. I’ve never heard from the police officer that said I had to give it back with no charge. If we can resolve this in any at let me know.
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December 2023 by XenoKillShot
Extremely high towing fees, was told I couldn't change my tire on their premises because it's against their insurance policy. Would take a shot somewhere else if you're looking for a tow.
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December 2023 by Sara O.
Do NOT recommend this place what so ever ! This is a long one . I sold a car to a friend of mine who ended up getting incarcerated July 28th her car was suppose to be at her home PARKED until she got out December 20th ! Well she gets out December 20th and comes home and doesn't find her car so our first thought is of course it was stolen so we call Around and look at her security system and indeed figure out it was stolen so we make a police report and call around to different tow yards we call Ryno towing (THIS TOWING COMPANY) and she lets us know she's out of the office to call the following day and she will check her inventory we indeed do that and as far as we can tell from her security cameras the car was stolen about 3 months ago (again something she didn't realize because she was in jail how would someone know something like that when they're incarcerated right?!) so we call again the following morning give the information on the car and a round about of when the car was stolen (again security cameras show it was 3 months prior so we give her that info) so she says her computer system is down give her all of the info and she will call back within the HOUR as you can expect we didn't receive a call back so we call again 3 hours later again she says "she has to take a look" and she will call us again no call back (we started calling @ 9:02am they opened @ 8am and didn't close until 5pm she gave us the run around ALL DAY until they finally closed then of course they don't answer the phone so TODAY comes and we call first thing this morning @ 8:02am and she confirms they have the car and have had the car 51 days and wants 2,541.00 (keep in mind we have already made a police report and the police came out and even told us since it's stolen vehicle she will NOT have to pay for it ! She was incarcerated the entire time We are continuously explaining to Teresa Hensley (the owners wife) what happened and we have proof of it all and she becomes VERY rude and says "yeah I get it but I checked DECEMBER 11th and the car wasn't reported stolen .. well of course it wasn't she didn't get out until December 20th how can she report something stolen that she wasn't even aware of at the time anyways she just keeps repeating herself so we offer to come up to the tow yard with all proofAND with our officer who told us we would NOT have to pay to get a STOLEN vehicle out of impound and now all the sudden (yall can't come today we aren't in the office over the weekend) how convenient right? And I explained to her we've been calling you since she got out on the 20th trying to get this settled because we knew once the weekend came. This would be the story that we get. And she kept saying "well you said 3 months ago we've only had it 51 days well security camera shows the car was stolen out of the yard 3 months ago so that's what we had to go by anyways she was NOT budging we plan to go there next week with a police officer because this just isn't right and we will also be filing with the better business bureau I would also like to add that she also held the argument that she sent the previous owner a Letter in the mail to an old address (this was NOT the owner of the vehicle) we then asked her to check her system and see if that letter was ever received and of course she confirmed on her end that that letter was never received because that is an old address, and Sarah Otts is no longer the owner of that vehicle again she wouldn't listen, even though we have all legal documentation it's two days before Christmas and this is the game they decide to play With a single mother of three little boys, who is already having to start all the way over With this, which isn't even her fault like the officer said what they should be doing, is releasing the vehicle to her and going after the person who stole the vehicle, but again that's too much for them to do ... I would avoid this place at all costs and record any conversat
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September 2023 by Tammy Walker
I would like to thank Chris from the bottom of my heart for being so compassionate today.. God Bless you!!
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August 2023 by Thelmer Sword
Nothing but good things say about ryno towing. Arrived quick and very professional. Reasonable rates, and will use again.
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July 2023 by Dennis Galli
Not a bad experience. It took a little over an hour to arrive. I said I would pay In cash to save from the 3% card tax. But when the driver arrived and took payment he had no change. He wasn’t very professional and a little unpleasant. But the office manager was very pleasant and helpful and said she would mail me the change, which wasn’t necessary but appreciated. Thank you to her great professionalism!
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May 2023 by Lynn B
I popped a tire & had to call tow truck. Ryan was my tow driver. He was quick, very nice & was as helpful as he could be. The lady I called was very nice as well. He towed my car told me to go in to get in line & he’s bring me my keys. Super nice young man. I’d absolutely use them again!Service: Car towing
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May 2023 by Holly Baker
I popped a tire & had to call tow truck. Ryan was my tow driver. He was quick, very nice & was as helpful as he could be. The lady I called was very nice as well. He towed my car told me to go in to get in line & he’s bring me my keys. Super nice young man. I’d absolutely use them again!Service: Car towing
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December 2022 by Gregg Fish
Very rude and racist
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October 2022 by Jimmy Sullivan
Wonderful people to deal with. Knowledgeable and courteous. Thanks.
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April 2022 by Brenda Spence
Don't leave your things in your automobile if they tow you. My kid's had a wreck- this tow service was the one local law enforcement called. When we were able to empty my kid's car- money...tools...ect were missing. No inventory taken....no security cams to review- when I spoke to the guy running the place- it was obvious that along with inventory and security- accountability was also not required or practiced here either.
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April 2022 by Angel Roscoe
The guy who towed my car was super nice and he made sure my car was secure and when he parked my car so it could be safe from damage. He did a fantastic job and was super sweet.
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March 2022 by Kathy Meredith
Very nice tow truck driver. Very knowledgeable.
