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April 2024 by GerriJo Hibbs
If I could give ZERO stars, I would. Rent goes up every other month, the gates won’t open half the time, the units are bug and rat infested, the batteries on the units die often where you have no access to your things and customer service is absolutely ATROCIOUS to work with. They have no idea what they are doing, hang up on customers when they don’t know what to do, will leave you on hold for 15-20 minutes without touching back. It’s absolutely aweful dealing with this place. Dont do business here if you have ANY other option.
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April 2024 by Ty Mathenia
The process was smooth and effortless. I recommend them completely
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March 2024 by Paula Corbitt
Ms. Ruth was very helpful with getting us started!
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December 2023 by Stacy Beck
I have been unable to access either of my units because the batteries in the doors are dead. I have been locked out of them for over a month now, despite 6-8 calls to both Copper Storage (which is actually a call service in the Philippines!) and Noke corporation. Once I am able to access the units, you can expect me to vacate the property and take my business elsewhere. This is what happens when local owners sell out to corporate franchises - the customer service goes to $&@?.
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December 2023 by Scott Schnebly
Have been locked out of my unit due to a dead battery. Talked with management no date on when it will be fixed. Got my bill today with no deduction. Horrible way to do business. Will be leaving as soon as I can get my stuff out!
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December 2023 by Monica underwood
Unable to access our storage items due to a dead battery they will not fix. Customer service is of no help. Do not use this facility!
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December 2023 by M
My unit was broken into. When I called customer service I could barely understand what they were saying because they did not speak English. They would not provide me the exact date when my unit was broken into. When I first rented the unit there was a camera pointed directly at my unit now the camera is gone. I will never rent from them again. This storage facility is protected by a tenant only access gate. When I arrived at the facility after being informed that my unit was broken into there was zero damage to the gate and there was no sign of forced entry. The lock was broken off of my unit and the back wall inside the unit was destroyed. Several items were stolen from my unit. I am glad I paid extra for insurance hopefully filing an insurance claim is easier than speaking with their customer service department.
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December 2023 by Brian Walker
Drove an hour and half over to retrieve items from my locker only to discover the lock itself was out of batteries. This means you are SOL until a maintenance request can be submitted..... judging by all the reviews, Copper Safe should ditch the automated lock system all together or have a person onsite to change all the dead batteries. I walked around seeing if the other locks had any power, finding about a 50% success rate. It's truly a toss up as to whether you'll be able to obtain your own stuff or just waste 3 hours of your day.
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December 2023 by Richard Hall
Do NOT rent from this facility!! I tried for a week to get into my unit, and was never able to access it. Finally, like half the units in the facility, the lock had to be removed. Apparently Copper was either unable or unwilling to change the batteries in the Noke locks, nor could they give me a time when I could access the unit. Terrible service!!!!
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October 2023 by Lisa Tackett
We rent a unit at the location in Cabot. We were very happy when it was Deer Creek. Since Copper Safe took over things have changed. I have been locked out of my unit for two weeks due to a dead battery. I went to get my suitcase for a trip I was leaving on in two days and surprise, surprise, I couldn’t get in. Sat out in the parking lot for an hour talking to Copper Safe who told me I had to call Nokia. Called them only for them to tell me I had to call Copper Safe for batteries. Sent a message. Went on my trip after buying a new suitcase. Went by to day (two weeks later) still can’t get in. Called Copper Safe and sent a message. Got a call back that went to voicemail saying needed to call Nokia. It was a local person that left the message, so I called that number back and got the call center again. My husband was on the phone at the same time and they finally told him they would send an expedited ticket. Meanwhile, I pay 114.00 a month for something I can’t access and had to buy a new suitcase as well. What a way to run a business. Very unhappy. I would give you zero stars if I could. I feel bad for the girls working the call center. It is not their fault.Update: I was asked by a manager to edit my review on09/29/23 after being told my issue would be expeditiously resolved. Two business days later and almost three weeks since I have been unable to access my property due to a dead battery, the issue is still not resolved. I hate to think I have to take legal action to obtain my own property out of a unit I pay for monthly. I will add as a positive note, they comped this months bill at least
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July 2023 by Deanne Dillman
First storage unit had 2 holes cut in it when we first moved in. Transferred units the next day...storage unit wouldn't open. After 2hrs on the phone to multiple people it wad determined a new battery was needed but would take up to 3 business days. With a full load of things I canceled and took my business elsewhere
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April 2023 by Lane Ferrell
Let me start by saying that I have been renting from this location for over 15yrs and multiple ownerships. Since being run by Copper safe storage there have been nothing but issues. There have been multiple rate hikes going from $94 a month to $108 to $124 a month all in under 6 months time. When I inquired about the last change for 4/23 i was told it was a mistake with their system and that the rate was not changing. So then I get my Bill for 5/23 and its $129 and now there are insurance charges for 5/23 and 4/23 that i did not opt into. I have made payments and it not show up that i paid and ended up having to send bank statements showing it was paid on time and again was told sorry its our system. So needless to say i have been less than impressed with the current situation. As far as the facility its nice and has modern convenience of using your phone for entry and exit.Update:Was contacted and had a chance to speak with Sandy we had a nice conversation and were able to get the issues I had taken care of. The customer support really impressed me.Thank you Sandy
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January 2023 by Mike Moses
Good place
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February 2022 by Jessica Davis
The office is supposed to be open according to their website. I don't want to use my phone to unlock the storage. When you pass away they make it hard for your loved ones to get to the unit.
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November 2021 by London Sabb
Nothing was wrong my family actually is a customer the place was clean and looked secure and I would use it myself I just don't live in cabot but let me change the score so to make sure nothing happens
