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March 2025 by Cyber Beep (hhedge)
It was okay. Employees let me do my thing, I only really needed an SSD. After I got the right card to get my SSD, checkout was quick and prompt.
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March 2025 by Michael Thomas
My wife got a great deal on all her kitchen appliances.
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March 2025 by Jesse N
It was good, always find what I'm looking for
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February 2025 by Patti Heath
They helped me find what I was needing and able to find the TV antenna I was looking for.
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February 2025 by ChRiS “Christoph”
Love best buy great products and great selection. I just wish they had a larger selection for samsung Galaxy phones. The selection for Samsung Galaxy phones is very limited.
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February 2025 by Evee P.
The team on the floor including managers are unprofessional. They are friendly I will give them that.
I was having issues with my laptop and went to Geek Squad for help. They were too busy talking amongst eachother to actually listen to my concerns about my laptop. They then continued to joke around and tell me that they had broken my laptop but that it was just a joke and that it was actually fine. (I do not go into the store often, nor do I personally know any of the employees)
I then bought an open box laptop and they supplied me with a universal charging cable since I did not have one with the laptop. They did not factory reset the laptop before I bought it, which should have been done before the purchase. The charger I was given was not compatible with my laptop. I spoke to a manager since I have had to go to the store multiple times for one laptop. She was not very helpful. They were not willing to compensate or even give an apology for loss of time or for the difficulty of receiving everything that was needed for a laptop.
I was then told that my compensation was that they factory reset my laptop for free, since they usually charge for those. Keep in mind that it was signed into the store account for store use and was supposed to be reset before them selling or my purchase of the laptop.
I do not recommend this store to anyone. If you need to go to a BestBuy I do recommend the one in Little Rock.
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February 2025 by Juanjose Malagon
It's good, good price
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February 2025 by Tim Alexander
You would think a tech company would have a phone at the store you can call. Call the number and it takes you to some call center that tells you to talk to the store but the store can’t be reached. Very sad. Customer service is dead nowadays.
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February 2025 by Brad Green
This is a smaller best buy with old looking decor and fixtures. Products seem poorly organized and was not in great shape
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February 2025 by Greg Ammons
Will never shop there again. They completely screwed up my order due to a “glitch” in their system and did absolutely nothing to try to make it right.
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January 2025 by Neal Ross
Disappointing store to visit. Several times and I will not return. They should shut stores down and just do retail online. They ether don’t have what your looking for or have no checkers. Expect to wait in line 20 mins.
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January 2025 by Jane Baldridge
Very pleased with the installation experience of our new Samsung TV by Michael E. and Jermar T.
on 12/31/24. (They work out of the North Little Rock store and we live in Conway.) There was a “snag” getting the sound bar to communicate with the TV but Michael patiently researched and successfully worked through it. He also took extra time to set up the remote, making it more convenient to get the apps we use. Thanks guys!
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January 2025 by Glen Rhea
Had to return an appliance and it went really smoothly
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January 2025 by Sue Balevre
Salesperson was been helpful in electronics
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January 2025 by N F
I bought 4 thousand dollars worth the appliances at their store in Conway. When I had problems with the fact that the dryer was not hooked up to to the vent, they wouldn’t even come out to check. They told me I needed to call LG. I will never buy another thing from Best Buy again they’re the laziest company I ever met. You think you give them $4000 they’d be at least come out and check they installed it
