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November 2023 by Maria Gonzales
Great experience. All expectations were clearly outlined before, during and after my service. Everyone was professional and courteous! I came in without an appointment, as they operate on a first come, first served basis. They got me in an out in a decent amount of time. Definitely recommend the guys at Big O! Thanks for the great service!!!
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November 2023 by Loryn O'Neal
I live in Little Rock but travel to Conway once a week, so I had never been here before. Came in for tires and alignment. Turns out I need a bit more work than anticipated but they were very friendly and helpful through the whole process. Got two new tires last Friday and will be back next week for remaining work. 10/10 would recommend and will absolutely return.
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November 2023 by Zachary Noga
Amazing service! I have been going here for about three years now for major & some minor problems on multiple cars. They are always friendly, honest, & will do anything to help you.Usually I work with Troy who has done an amazing job with my cars & customer service but today I had Travis who walked me through an oil change & different other steps that I can do with maintaining my new to me truck. Great guy to talk to & I can tell his passion for his job & cars. Thanks again guys keep being amazing.
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November 2023 by Danielle Campbell
Great place. They were able to get me in last minute for new tires and an oil change. They checked my alignment for free and I was able to get that fixed as well. The guy told me everything would be about an hour to do and it felt like it was quicker than that! Staff was very friendly and I will definitely be back for future needs. 10/10 definitely recommend.
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November 2023 by Rach D
Great service & help. The staff was very knowledgeable to help resolving my issues. They even went as far to suggest another shop to get more in-depth testing to avoid try & error of replacing the possible faulty parts. (The most comment parts that are replaced on my type of vehicle, given the check engine light code)
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November 2023 by Autumn Buczek
Honestly, this started out as a frustrating situation, but what I love about Big O is that they were willing to make it right. The service that I had to get done took quite a bit longer than expected. And when I went to pick up my vehicle, the price was higher than what I was originally told. Frustrated, I told them the price was not what they had told me. The situation was that they had to get different parts than they originally planned which affected the price. They took off the cost for labor to make the price right since they had not filled me in on the price change. Thank y’all for doing things, right! Y’all will always get our business.
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October 2023 by Lee Burns
I absolutely can not put into words how great my experience was with Big-O tires.We were traveling back to Florida from Arkansas. Had some issues with trailer tires. Googled “Tires in Conway, Arkansas”. Big O was the first to pop up. And from my experience, for good reason.I called and asked for a quote on 4 specific tires. The salesman, quoted me a price. But then asked me if I needed those specific tires and what I was using them for. I told him they were going on a trailer and my situation. He recommended a cheaper tire that was better for my trailer and had better reviews (I googled the tires and checked).I told the salesman we were traveling and my dilemma of needing to get back to work in Florida. From the time we pulled into the parking lot until the time we pulled onto the hwy was 38 MINUTES!!! I time everything (I is a weird quirk of mine).I absolutely can not say anything positive enough to reflex my experience. Josh was professional, courteous and helpful. Both on the phone and in person The technician (I can not remember his name but he used a Hart impact wrench and we discussed it because I was considering getting a couple of them). that did the install was awesome as well. Just very pleasant people to talk to. They could have been rude and taken advantage of me and my situation (which is what I 100% expected, but they did not).I honestly left feeling like there was hope for this country in the fact that not everyone has lost their minds. Just because of how friendly Josh and the technician were!If for any reason my family decides to move to the area around Conway, AR, we will definitely use Big O Tires for tires!!!
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September 2023 by Ron Fields
Big O Tires got me right! We had a little rain so I haven’t had a chance to clean my truck, but it’s going to look good when I do. Professional Service at its finest. Clean establishment and great prices. I would highly recommend you stop by and give them a shout, if you’re in the market for tires.
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September 2023 by Titus Seabolt
I didn’t catch any names, but I’ve been a few times and I always feel mutual respect. Great customer service which I appreciate greatly. One of the only places in Conway I recommend.
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September 2023 by Hannah Varnado
All is great! However, I wanted the new tires on the front and not the back but I think I may not have said it correctly when communicating it over the phone. But all is well!!
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September 2023 by Laura Oldenburg
Hubs and I had a travel trailer tire blow out on HWY 40. We decided to stop here to have all the tires replaced before continuing our journey. We got there 25 minutes before closing. The team was great and took us right in. Great service and even topped off our truck tires to the correct pressure. They all had great attitudes and were super friendly even though they had to stay late to finish our job. Highly recommend.
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September 2023 by Rhonda Briggs
Big O Tires in Conway is the Best! We were traveling from Iowa through Arkansas and had a tire shred. We had a sports car with an unusual tire, Big O came through the same day! Friendly and quick service. They explained the costs up front and stuck with their estimate. I highly recommend Big O in Conway Arkansas!
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August 2023 by Ceejay Bruce
Excellent, quick service ?. Several tire store were to busy or told me it would be Several hours or the next day. They were busy ,but took my unmounted tire and had it fixed within 45 minutes..wow . Price was lower also. Great doing business with them..
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August 2023 by Kristy Clark-Doskocil
$432 dollars later we had our class c motorhome back on the road. 17 calls and 3 visits to tire shops and Walmarts. Big O Tires employees were a great help. Informative, courteous and friendly. Conway Location. They were the only shop that we called that had the LT225/75R16
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August 2023 by Brenda Smith
I had a low tire with a screw in it. I walked in, and was dismayed that they were SLAMMED. I thought - great...I'll be here a few hours. Yes, it did take a long time, but I'm guessing others had appointments, so it's right that they should take precedence. My tire is fixed, and the price was fair. As always, the service is great and the staff are friendly and helpful. Saved me from putting on a donut or buying a new tire!
