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October 2023 by Sally McGregor
I bought a Bison pump for my property in the Mt. Shasta (CA USA) area about fifteen years ago. Got great service at the time, and it has lasted without any problems, first as a primary water source then as backup, once we got power to the property. Great product.
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August 2023 by Johnny Kadlik
I did a lot of research, and spoke on the phone with a lot of companies that make hand pumps for existing wells, and I settled on Bison. Their customer service has been top notch, and their commitment to their product is truly impressive. I am thrilled to be a customer.
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June 2022 by Michael DeVries
Have sent 2 requests for a quote via their website/quote form and received no response in 2 months.
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June 2022 by gangplank Overboard
I chose Bison Pumps over Baker for several reasons:1. Made in America w/Lifetime warranty2. The material is stainless steel-I think far more ideal (no possibility of rust as with the other system made of cast iron)3. Reviews elsewhere about the product itself have been phenomenal4. 99.9% of descriptions of peoples interactions with the staff was positive.I worked with a fella named Brayden who helped me (very patiently) through the process of selecting the right pump, measurements, etc. I told him up front he had a high bar to meet based on the reviews I'd read about customer service and the reputation. He even took time on a few occasions to to field my phone calls outside of his regular hours (different time zones and I work stoopid long hours)-that's pretty cool. His boss needs to give him a raise because I'm sure I'm not the only sale he's closed because of his making himself available for extenuating circumstances like that. After all this, turns out my pump needed some 'customization' with the handle (needed to be made off the usual 90 degree axis) so he went to the design team to see if it could be done-and it can! Now we are mere weeks away from being dependent for the lights to stay on in order for us to have water. Soon the world can go to hell and we'll still have access to water. Thank you Brayden for making this happen!
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October 2021 by Chris Calcagni
Outstanding customer service. We ordered one of their pumps a couple months ago and have had to make numerous changes over the last few weeks. Judy at Bison worked with us every step of the way and has been extremely helpful throughout the process. Highly recommend.
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April 2021 by Jim O'Lear
I did a lot of research before buying a hand pump for my well. Bison probably wasn't the cheapest. But after getting a quote. Talking to staff. Watching the videos. Getting support after the sale. Bison was worth the money. Plus it's American made. Works flawlessly.
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January 2021 by Paul Halvorson
We contacted Bison Pumps and talked with Rachel and she was very helpful and we had a quote within a few hours and we ordered a deep well pump mid December and received it in good condition a couple days ago. We watched the installation video on youtube a couple of times and this morning layed out a tarp on the snow to keep everything clean and 2 hours later we were pumping water from 50' My wife helped me and there was no bickering ? It gives us peace of mind to have good clean water along with heat and shelter in the event of a power failure or crisis. Well built and easy to install. We recommend dealing with Bison.
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May 2020 by M R
I have just finished a transaction from abroad. a very reliable company and also its staff.
