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May 2023 by casey gore
I’ve been a customer of centennial bank for over 10 years. I’ve even worked for this company in the past, for a few years. The bank has continually lost the feeling of being a local community driven bank. The branch Manager Rebecca of the Tyler/ Hogan branch is highly unprofessional with a poor attitude. While attempting to resolve an issue with one of my multiple accounts that was opened at her location she had no answers to where or what account funds were pulled from. I expressed great concern in my issue and she had no worry and felt it was laughable that funds were missing from my account. She said back office who processes deposits and transfers were not available after 3pm. I believe that’s poor customer service to not be able to contact anyone or get any help the last few hours of the work day especially before a weekend. The lack of care and consideration she showed was a very poor reflection of the standards of Centennial Bank these days. If you are local to Arkansas or especially Conway I’d highly recommend looking into First Service Bank. I’ve slowly been transferring my accounts there and the service they provide is night and day difference of what Centennial is doing now.
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November 2021 by Eugene Jackson
My fiancé and I used them for a mortgage loan recently. They knew we intended on using a VA home loan well in advance; as we were pre-approved for it through them for a year. No one told us we had to be married beforehand in order to do a dual application. Needless to say we couldn’t do the dual application since we aren’t married. During the process we were told numerous times, “this is the last document you will need to sign”. We threw that to the wind after the 10th time being told that. The process just came to a crawl. Fast forward a month later we just made our first payment days ago only to find out they sold the loan off to a company called Rushmore Loan Management Services. I’ve never even heard of that company. We looked at the reviews on Rushmore and they are horrendous! Why would Centennial sell our loan to such a company? We will not use Centennial Bank ever again. We should have gone with Arvest.
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March 2021 by DAVID OF 300
Great Bank...Never have had any problems with them.
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February 2020 by Area 501 Pawn
great bank
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June 2018 by Nicole Wisniowski
I think this is my first online review under 4 stars. I really feel like I'm a forgiving and understanding person - but I've never cried more with any establishment I've ever done business with than this one. There are many instances that stand out - but the biggest one was a few months ago they had withheld money I had wired over to my personal account.
