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August 2023 by Cowboy
After seeing the great reviews, on Aug. 1st, we went forward and dropped our car off at Conway Glass Tinting Plus for a front windshield replacement. We take great care of our vehicles and had handwashed the car entirely the day before. When we went to pick it up it was crowded with customers, was in the 100s as for heat index, so we paid and left. On the way home we stopped for gas. That is when we saw that a new small gouge type scratch was now in the hood of the car on the passenger side hood. Also, new paint chipped off of the A pillar over the top of the windshield. In addition, all along the top of the hood, over the windshield, and A pillars, they had not bothered to wipe off black smears and some other sticky brown stuff around the car they'd left either. (We took pics of all and emailed them to the company at the address on their website.)We're highly disappointed at this demonstration of workmanship, quality, and care for our car. We were just expecting the car back the way we delivered it, and trusted Conway Glass Tinting Plus to show respect and return it as turned over to them. It's the new scratches that they gave us that are the most disheartening here.So, I called the lady, Jacqueline, about what we'd just discovered.She basically would not respond or offer any solution other than to deny it several times. She surprisingly never asked that we bring the car back to clean it or address the issues either. She acted totally disinterested in helping us, a total 180 degree turnaround from the customer service oriented Jacqueline we'd been dealing with prior! What a trust killer this behavior was to us.I understand that no business is 100% all of the time, but no remedy whatsoever was offered! I would have been open to some attempt at resolution at that point but was left empty handed by Jacqueline's customer service. I finally asked her, "So this is your response to this?" She hurried off the phone only saying she'd 'pass it on to the owner'. That was it.We were trusting and just expected to get the car back in the condition we delivered it to Conway Glass Tinting Plus. Sure, things happen in working on cars, but I think most customers would expect their vehicle to then be cleaned up or repaired as necessary. That's just reasonable. It's just common courtesy and good customer service to do so. We thought by the reviews that we would have a good interaction here, but this is what we experienced at Conway Glass Tinting Plus...new chips, scratches and goo, and getting blown off by the lady at the front. Businesses always treat customers well when there's no problems, but it's when something like this happens that customers get a glimpse of the true culture of the business.Service: Vehicle window tinting
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June 2023 by Kathy Gray
Been multiple times over the years. Always great, friendly service. Won’t go anywhere else for tint.
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June 2023 by John Furber
Great job on the tint. Friendly and helpful
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January 2023 by Rick Piro
Great job on my wife's car at a very reasonable rate
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September 2022 by Jonathan Caldwell
Great place and great people. Daniel is phenomenal at his job and would recommend them to anyone for any window tintingService: Vehicle window tinting
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April 2022 by Andrew Peck
This is the best tint company!Super friendly, and very efficient.
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April 2022 by Danny A.
They have tinted my 4th automobile and always done an excellent quality job. Recently replaced my windshield and re-tinted. Again, excellent job. Highly recommend.
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March 2022 by jason dickey
Shane took care of me. I felt it was done quickly. He also honored a quote that was a week old, even though his cost had gone up. Would recommend to anyone needing car window replacement
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March 2022 by Ryan Robbins
Good and fast service if people are there are very friendly
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November 2021 by Joe G.
If you're married don't take your wife to this place! The owner, Scott can't help but hit on married women. Is he married? if so, I feel sorry for his significant other. Take your car somewhere else or Hell do it yourself!!
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August 2021 by Chris Coiner
Conway glass and tinting DOES NOT STAND BEHIND there work. Had a hood wrapped on car. There was a large bubble in the wrap when car was picked up on Friday,they said if it wasn't gone by Monday to bring it back. Took it back Monday they tore a hole in it and said it was not there fault. They did not fix it. DO NOT US Conway Glass Tinting Plus.
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June 2021 by Dawn Sams
Quick, affordable and professional job on my windows
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June 2021 by S Pittman
Friendly employees ( Renee & Amanda). Thanks to the staff?
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June 2021 by Jacob J.
They do a fantastic job and have wonderful employees. Dropped my vehicle off in the morning and picked it up after work. Love the tint on our vehicle!
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June 2021 by Michael V.
I have had 5 vehicles and one business tinted by Conway Glass. Never once had issue. They explained everything and have good prices. They did all the vehicles in the photo below. They call to remind you of your appointment and call afterwards to follow up. I recommend all my friends and family that need tinting (and other accessories) to give them a call
