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December 2023 by Paul F.
If you are looking to rent a car in the Conway area, this is your place! Stopped by this morning to add my stepfather to my rental and could not have been happier with the service. The staff was welcoming, efficient and courteous. Keep up the great work out there!
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December 2023 by Carolyn Y.
1 star,because we have been on hold for almost 30 minutes,already! 30 minutes on a Wed,at almostc1:30 pm!?! Ridiculous, not acceptabe,no! So yesma 1 star is ALL you get from us!
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December 2023 by Timothy Mosby
Brianna was quick and professional. Each time I rent a vehicle from here the experience is better. I can't say that for most places. The professionalism and customer engagement is spot on. The vehicle was clean, new and ready, as if it were expecting me. Brianna went over the agreement with clarity and made sure i understood the language before handing over the keys. I would say it's worth driving from Little Rock or Russellville to get Great service!!!!
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December 2023 by Jake Ecker
We were without my wife's car for 3 months after a bad accident, and Enterprise took very good care of us throughout.
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November 2023 by Kerri Slayden
Nice people and they work with you to make sure you’re all set. Only thing is it took 2 1/2 hours.. but to be fair they were covered up with people and the phone never stopped ringing.
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November 2023 by Edward J.
Wow thought the customer service couldn't get worse at this location. It has. Rude and unprofessional. Finally got in my midsize rental (I had reserved a luxury however they were out) and the car was filthy. Apparently it hadn't been cleaned in a month. Asked if they could touch it up before I left and was told I was responsible for it. Why would anyone rent from this particular location.
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September 2023 by kritrina foster
I am shocked and appalled at the disrespect and lack of customer service I have received from enterprise. I will never use enterprise rent a center again. I used them approx a week and half ago while my car was being repaired long story short I ended up waiting well over an hour to be picked up from my location. I bent over backwards to have my dissatisfaction with the company resolved. The branch Manager nick was given ample opportunities to resolve the situation and instead gave me the run around and provided me false promises. My car is being put into the repair shop again and the first thing I asked my insurance agent with allstate that enterprise has a contract with was if I had to use enterprise as my rental company because I had an awful experience with them she laughed and said you are the third person who has told me that today. And that i did not. This is clearly there standard of customer service in addition to my complaints with the company and the two other My insurance agent received prior to me this morning. The day I returned my vehicle the enterprise lobby was full of angry customers.
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September 2023 by Ben Trotter
Our experience started a little bumpy, as a larger vehicle wasn't available. Bri was very helpful and made sure everything worked out and we were happy with our experience. Would definitely use again.
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September 2023 by Smooth Alisandre Yoga
The two female sales reps treated me fabulously & gave me a military discount ?
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August 2023 by Eddie Ridgeway
Easy in and easy out !Needed a 15 passenger van for a quick road trip and Bri was extremely professional and a pleasure to deal with!Any time I need a rental, Bri will get my business.Thanks for helping out Bri !
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July 2023 by Amanda Pizzo
Id give negative stars if I could. Zero customer service. I worked in customer service for over 20 years and if you don’t have what your customer needs then you need to be upfront so they have the ability to make alternate plans. period.Stringing the customer along all day and then suddenly stopping and not communicating is a bad look. Even reaching out corporate was just as useless. Disappointed.
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July 2023 by marciana mcgraw
they were great! they made the process sooooo much easier and were quick! bre was the main one that helped me, she was such a doll!!!
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June 2023 by Terri Walker
You know how you pick a class of car on the website, and then you end up getting something else?? Well, we NEEDED to have a minivan ... and Nick made it happen!! Checkout and Checkin were both quick and easy!
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June 2023 by Brigham Jones
The customer service people at the Conway location we're very helpful and done a great job to accommodate all my needs. My full size yes you've was ready for me when I arrived and I was pleased with it.
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June 2023 by Andrea Schleiff
Highly recommend this location. Great Customer Service and absolutely no issues at all. Will use again for any vehicle rental needs.