-
February 2024 by Renee Antheia
I just want to thank Jesse (sorry if I spelled your name wrong) for being awesome. As a woman it’s difficult going to a auto/tire shop. Mostly when we are looked as if we don’t know much… but Jesse was very patient and made me feel welcomed . He answered every question with a smile and not once seemed annoyed…lol ! Thankyou so much.
-
January 2024 by Marybeth Oliver
Staff was extremely helpful, patient, and kind. I felt taken care of. I am always wary of auto shops taking advantage, but felt very at ease with these guys. I believe Billie helped me, and he was incredible.
-
November 2023 by Mason Wilder
I just found myself stranded in a dance studio parking lot with a dead battery. Thankfully Firestone’s manager, Jesse, recognized the sound of a failing ignition and was quick to offer assistance. Being from out of town, I would’ve been up that proverbial brown creek had it not been for his kindness. If he’s exhibiting this level of customer service for a complete stranger just imagine how well he treats his paying customers. Firestone has earned my business moving forward, and you should try them too!
-
November 2023 by Andrea Morosky
Billy the manager is awesome. I trust him more than any other auto place in the area. Hes smart, experienced, empathetic and honest. I am happy to have found him.
-
November 2023 by Jeremy McFadden
I took my sister’s car here for tires. The car was lowered so instead of using a floor jack to raise it enough for the lift they lifted it by the wheel wells which crumpled both fenders and both quarter panels. They then denied all responsibility and accused me of damaging the car when I lowered it, even though the car was already lowered when my sister bought it and the body was perfect until these guys got ahold of it.
-
October 2023 by Brooke Dutton
If they recommend somewhere else for you to go I wouldn't trust it. Been going back and forth with this place giving useless answers since I brought a jeep i don't own anymore years ago to the chevy I own now.
-
October 2023 by A L de Jesus
This guys did an amazing job on my truck, they fix the horrible alignment performed at the Kents Firestone in Batesville. Will perform all future maintenance at this location. Thank you
-
September 2023 by Storm Smith
While they may take a little bit longer than a quick change location, they are still much faster than the dealer. And they do impeccable work.
-
September 2023 by Ryan Schecter
Firestone was able to fix my AC problem that the dealership was unable to solve, and for a fraction of the price. The first diagnosis was inaccurate, and I had to come back because my AC was blowing hot again after having the condenser replaced. However, the dealership I had gone to before Firestone had also replaced the suction line for a greatly inflated cost and that did not solve the problem either. The difference is the dealership wanted to continue to charge me full premium prices while they guessed at the faulty part. They wanted 1500 to change out a compressor after they had changed out a part that was not the issue. Firestone gets 5 stars from me because after the problem was not resolved they changed out the compressor for me at cost with no labor charge. 1 tenth of the cost the dealership wanted with the exact same scenario.Everyone makes mistakes but it takes integrity to make it right after a mistake is made instead of exploiting the customer. Because of how the follow up visit was handled I will be a return customer. The customer service was also excellent. They got me in fast and accommodated my schedule, so I did not have to miss any work.Service: Air conditioning
-
September 2023 by JJ Leviticus
Took my son’s car last year to fix blenders and charge AC. Went good. Had issue this year where it wasn’t blowing cold air, took it in and they told us it was over charged. Charged me $90 to tell me this when they were the last ones to charge it.Then quoted $600 and said the water pump needed replaced. Asked if we bought part would they use it and just charge labor. They said no, which is fine because we found a shop that would. Took to the mechanic and the water pump wasn’t even the problem. Would’ve been out that money and still had the problem.I was happy to have them replace Hines Service Center as our mechanics, but now we won’t be back, cannot believe they would treat a teenager this way.Services: Auto engine diagnostic
-
July 2023 by Paul Orsett
Had an emergency with a nail in my tire. Called in the morning got diagnosed brought it in immediately they took care of me and was in and out in 45 minutes. Amazing service and great customer service overall.
-
July 2023 by Mary Blocker
Firestone keeps my vehicles on the road wherever we are! We were traveling recently and had a gauge that was acting weird. We called the nearest Firestone; they got us back on the road very quickly.
-
July 2023 by Julie Johnson
I'm handicapped, parked out front, called and asked the mister to come listen to the loud clinking noise my air conditioner decided to make this morning and he proceeded to sell me a full inspection then refused to come out in the morning air heat and help me for 30 seconds of his precious time. I see him sitting at the front desk from my truck in the heat just needing a mister to help my crippled self. just needed someone to help me bc I'm alone.
-
June 2023 by Michael Fey
Best place to get a tire alignment done $200 for a lifetime alignment. Just have to get it done 2 or 3 times to make it worth the money.
-
March 2023 by Jacob Mcmurry
Ordered tires and made appointment. I returned for appointment time 10mins early. They had my van on the jack and tires removed within 5 mins but it took them over an hour to change 2 tires. Probably because they were to busy loitering in the lobby!
