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September 2023 by Greg Bowman
I inherited my account at this bank when I purchased a local business. My first deposit was shorted $20. I notified the bank of their error and they claimed that the money "might have gotten lost in the ATM" and that a technician would be by in about 2 weeks to look. Of course, the tech found nothing. Fast forward, the online system periodically shuts you out, forcing me to call the bank and re-set passwords. Had to do this more than 10 times. And finally, I sold the business, closed down the account, went to the bank and received a cashiers check for my account balance. Then, 3 days later the bank calls me and says that they made a mistake and there was a $15.50 cent charge that had not processed. And they want me to come pay them this $15.50. I told them they could take it out of the $20 they had stolen from me a few years back. Then, they called and harrassed another former owner who had moved on long ago for this $15.50. Since when are FORMER account holders responsible for bank errors? This has really pissed me off. Normally I don't leave bad reviews, but this has crossed the line IMO.
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February 2022 by Jenny H
If you need a CONSTRUCTION loan this is your bank!!! Best LTV in the state. Awesome mortgage team!
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April 2021 by Maryann Strange
At a time of uncertain times and businesses suffering - Dawn at First Service Bank took excellent care of me and my business YGFBFKitchen Mobile Food & Catering LLC. I applied with my current bank for the PPP program through the SBA and I heard crickets! Saw an ad on Facebook that First Service Bank was helping members and non-members secure funding I quickly contacted the bank. They answered and was very polite! The rep transferred me to Dawn and she quickly went to action. She took all my information and when the time came for my information to be submitted she quickly acted. It is such a scary time for small businesses and with big banks only focusing on bigger small businesses - I am so appreciative and grateful Dawn at First Service Bank was there to help me try to get back to normal! Im so pleased at how they treated me as a non member that I will definitely be transferring all my business over to First Service Bank!
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February 2021 by DeAnna Dillon
Best bank around! Love the video teller!
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January 2021 by Christy Sullivan
Dawn is amazing!!! She helped us get our PPP loan quickly and efficiently!!
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May 2020 by Sharise Shaw
Dawn Johnson was very helpful when we decided to get a personal loan. She was patient and thorough when offering options that best met our needs. My husband and I will definitely come to First Service Bank and Dawn Johnson for our future lending needs.
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May 2020 by Tina Holt
Great folks! They go the extra mile for their customers. I wish I had changed over to them years ago! Highly recommend them.
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May 2020 by Jim Smith
One word only... Amazing! I haven’t had the pleasure of working with many of you, but I have been treated above and beyond the call of duty with the associates that I have.
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May 2020 by Joan Shofner
We have been First Service Bank customers for several years. They are professional, friendly, customer oriented and are a genuine pleasure to work with. I highly recommend the First Service team!
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May 2020 by Kyle Turner
Everyone is extremely helpful and nice. Customer service is excellent in every aspect from the tellers, new accounts, and all of the lending team. I would highly recommend them for any service.
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May 2020 by Jennifer Raby
First Service Bank has provided great service and advice to us in all phases through the process of opening our small business, 5R Custom Meats. Thank you First Service!
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May 2020 by Shaneil Ealy
Dawn has been so resourceful and responsive! We appreciate everything she has done to support our businesses.
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May 2020 by Stephen Ardeneaux
We have been with FSB with our banking since 2012. The customer care experience is exceptional!! Our business banking has never been easier than. With them as our bank. Dawn has been incredible with helping our business continue its success during this Covid19 pandemic.
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May 2020 by Daniel Byrd
Dawn and the first service bank staff are awesome!!They always take care of us.Wether Business or personal this is honestly a great bank!!!! The facilities are always clean and the staff are always friendly and informative.
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May 2020 by Pam McDowell
Extremely efficient and polite. Returned emails/phone calls immediately and talked through the process.Couldn't have done it without Dawn.
