Petco is a health and wellness company focused on improving the lives of pets and pet parents. The Conway store offers a broad range of brand-name nutrition products and supplies for dogs, cats, birds, small pets, fish and reptiles. Services include full-service grooming, veterinarian services, Vetco Vaccination Clinics, pet adoption, and dog training classes. Customers can enjoy savings with online pickup or repeat delivery. Reviews note that the store has everything needed for pets and that staff can be nice and helpful. However, several customers report that the business has gone way down hill on customer service, describing it as awful. Specific complaints include unhelpful phone service, being out of stock of needed items, and concerns about groomers roughly handling animals behind closed doors. A customer also mentioned paying too much for a cat without being told about its temperament. Positive notes highlight a great groomer and recommend asking about the Vital Care program for discounts, monthly account credits, and free birthday treats, stating the plan pays for itself. A minor gripe mentioned is the charge for plastic bags.
There aren't enough frogs here! I also would love to see more diversity for reptile/amphibian equipment and housing.
February 2025
Had no problem finding what we needed. Everyone was nice and polite. My only gripe is that I don't appreciate having to pay 10 cents for a plastic bag to put my items in. I know it's only 10 cents, but as high as everything is, I think it's quite unnecessary.
February 2025
This is a pretty good place, it is exactly what you expect from a Petco
