“Had an awful experience on a Saturday afternoon where we were refused service for a passport appointment because we showed up 5 minutes late. There were two people for the appointment and despite repeatedly admitting she had enough time to handle one of our appointments we were both refused service completely out of spite. Come back for a rescheduled appointment on Monday and got serviced by Tracy. She was kind, professional, quick, courteous, and was more than understanding allowing us to leave and come back to submit some necessary name change documents that the employees from Saturday afternoon told us we didn't need. Tracy seems like she holds the place down and we really appreciated how easy it was to work with her specifically!”
“Saddened by the poor reviews. I've moved around A LOT in the greenbrier area over the past few years and have lived in difficult to find locations and have always received my mail. The customer service inside the post office is always friendly and accommodating. Service is always quick and easy, even though it's usually busy.”
“I am stunned at the low reviews. The post office staff have always been gracious, efficient, and friendly as well as extremely helpful. One been going there regularly for 25 years.”