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November 2023 by Carrie Leggett
Customer service was lacking. Everyone that we talked to was very rude and not helpful at all.
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October 2023 by Dee Nelson
My son parked in the wrong spot at the far the car was towed by Steve’s we called to pick it up but it was closed we had to wait til Monday it cost us 240 this happened on a Saturday night so if they can open to tow a car you should be able to pick it up that day or evening so I wonder if that’s why it was 35 a day instead of 50. Just saying
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September 2023 by Adam Livingston
Great place! Fair and very organized. They are my new go-to for a trustworthy local diesel mechanic!Service: Auto exhaust system repair
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July 2023 by Tabitha Gardner
From first contact to finish, excellent service. Small accident on the interstate and they were the tow service that 911 sent on scene. I also needed a body shop, so the driver Mark told me they had one and I simply said tow it there. After getting settled, I called the shop to make sure my car arrived and spoke to a couple different people that were so helpful and even sent pictures to me as everything happened so fast and I wasn’t able to get all of them. They informed me of a time frame as to when to expect any information and when that day arrived, I was contacted early that morning. They had all the information to my insurance company that day. My car was ready before I even received the check from my insurance company, just at a week!!!! That’s right a week!! I picked my car up yesterday and I am so thankful for the service I received from this business all the way around!!! Will for sure spread the word!! Thanks to all of you!!Services: Auto body & trim repair
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June 2023 by Destiny Lindsey
I had a horrible experience at this tow shop. They wouldn’t let me remove my house keys or take pictures of the vehicle because we have not filled an insurance claim but had everything else that was needed. When we called the board of the state they said you were allowed to get 9 items out of the vehicle without an insurance claim and then they demanded that the car be moved off the lot because they were caught being money hungry. I DO NOT RECOMMEND THIS PLACE. THEY PROVIDED HORRIBLE SERVICE!!!
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June 2023 by Kiara Williams
Terrible customer service, I got into a really bad car accident where someone ran a red light and t-boned me. I had to be rushed to the emergency room, so I wasn’t able to grab a lot of my belongings out of the vehicle before this tow company came and took my car, I left my keys in the ignition, which also had my house key and other keys I needed for work and as I tried to get them the following day, they tried to take advantage of the fact that I was from Louisiana and state rules and laws that weren’t actually real, saying that I can’t get my belongings until the bill was paid, or until the insurance from the other party said that they would cover the fees, I got in touch with the board of Arkansas and they stated that I was in fact able to get items from my vehicle but it was only 9 specific items. Even after presenting them with this information they still refused to let me get my keys, Conway PD had to get involved. If you ever get into a car accident I highly recommend calling a different tow company.
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June 2023 by Karen Blair
My experience was HORRIBLE with the vehicle my husband bought me & you all wouldn't allow me my work tablet out of it. Everardo Iturbide Munguia is his name he was the 'client'. You all are horrible. Over a tablet I could easily prove is mine, my name all over that car, already wrecked and lost it and you all made me lose my job over not giving me my tablet. Yep I've dealt with you all.
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May 2023 by Kimberley G.
I was on the phone with my daughter when someone came to tow her car out of the ditch. The tow person was very rude. I don't recommend this company to anyone. Their service suck!! Use this company at your own risk. I had to give one star to post my review. Other than that, I wouldn't have given half of a star. Just terrible!!
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April 2023 by Damara Welch
This company towed me twice in about an hour because I wasn't sure where to go since I am from out of syate . They were super nice and helpful. They got me fixed and back on the road in about 45 mins.Service: General repairs & maintenance
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April 2023 by Dottie Townsend
Pretty rude on the phone when simply asking for a quote for damages. Decided to use another source.Update to Steve's:I called during regular business hours and asked to bring my vehicle in for an estimate. I had two estimates already. Person on the phone said only went through the insurance company and did not want to give me a quote. I realize there is a system used by the insurance, but if I decided to not make a claim, I would have paid for it. It was my choice to choose who I work with and I chose another location.
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April 2023 by Timothy Mosby
Ron really got into the nitty-gritty of my issues. He was honest and treated me and my wife with class and integrity. You won't be screwed over here.....
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February 2023 by Karen A.
After an encounter with a deer, the state patrol officer called this company to pick up our vehicle. Rather than offer a quote to repair the damage, our vehicle was impounded and we needed to pay daily impound fees on top of expensive towing charges. It would take at least 1-1/2 days to get an estimate after we paid to get the car out of impound. Receptionist and Tracy with their unhelpful and condescending attitudes both made us feel our best option was to retrieve our vehicle and have it taken to a reputable body shop. Our initial contact with them proved them to be aggressive and mean-spirited. Best decision was to take it elsewhere, where the owner actually wanted to help meet our need.
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January 2023 by Goofus McGhee
Sons car had to have a new rebuilt motor . Was promised twice or three times . Still no car & just a run around when we call . We’re now going on 2 weeks . If there’s a problem , why not say ? There are 2 preschool age kids involved .
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January 2023 by Amber Poland
Very clean well organized business very pleasant staff and owners. Had a starter put on and wasn't easy but they got it up and running for me. Would highly recommend!
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November 2022 by Sonias Translation
This company is unbelievable..starts very unprofessional very rude and is just flat out to be said DONT USE THUS COMPANY..YOU WILK REGRET IT!!btw way response is even more reason this company doesn't know if I had a vehicle impound at that and respond as if I did under a name that is not even sicialized with the issue I had with them very unprofessional
