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July 2023 by Berg B.
No one ever answers their phone.tTakes so much time to get through and once you get through no one knows what's going on! This place is a joke!!!!!
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April 2023 by Edwin M.
checking out for my commercial account. The clerk 'Helped' me by going to the touch-pad, negating my preferred check-out to be FWD'ed to my e-mail. I've been a Commercial customer since '09, w/ over $19K in sales. Please tell your clerks to slow down; I have my priorities, that helps me with my business accounting. Not at all sure that this will be read by anyone who has any standing in H-Depot's hierarchy.
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December 2022 by Kathryn Mahan
Shout out to Jrmal loading supplies today at Home Depot. Plenty of other young men unwilling to cheerfully help but he was very nice to help everyone with a good attitude!!
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August 2022 by Jett C.
Absolutely horrible. Bought appliances from them and they found every excuse they could to not install them even though installation was payed for. Sounds like a whole lot of not wanting to do their job to me. I Absolutely DO NOT recommend using this business for anything. Horrible work ethic.
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May 2022 by Amanda Richardson
Service is absolutely terrible. Even got hung up on when I finally made it to someone after days of calling.
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February 2022 by Bryan F.
I enjoy Home Depot and would go there more often if it were closer. Rental area is amazing especially being able to tow home a mini excavator or hole saw. I LOVE the tool selection- Home Depot has all the pro pics like Milwaukee Mikita and Dewalt. Lowes has some Dewalt but mostly pushes Craftsman and Kobalt. Outstanding selection of blades and bits, clean store, helpful people. I'd award the 5th star when the big box stores get SERIOUS about made-in-America and local sourcing!!!
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October 2021 by Debbie S.
I paid for doors at Home Depot in Conway, Ar. on July 9, 2021. I have been waiting on an installation appointment for a while, I finally called to check on the status was told they were in and I would get a call to schedule installation. Again, I wait and, finally I call again was told oh yes we will get the installer right out (so they forgot about me). The installer shows up and they have ordered the wrong doors. We have to go back to the store and go through this process all over again. We wait...again WE call them and find out our doors have been sitting in the store we should get a call for installation soon! Finally, WE call again and they tell us they aren't sure when we can get them installed. After three and half months I canceled this order. No one at Home Depot is concerned about losing my small purchase. However, they have had my money all this time and, it will be the last money they will receive money from me. This will be my last entry into Home Depot not that they care.
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July 2021 by Robin F.
I just left lowes to go to home depot, I thought things could not get much worse; I was SO WRONG! Really how do they even stay in business. Should just call it the " find it yourself Depot"
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April 2021 by Kayla W.
Ordered april 4th, delivery was supposed to be april 9, then changed to april 12. Called on april 9th and they say now the item is on back order. I needed this item for my animals in the heat. Now that puts me back another week on receiving one from another vendor, No apologies from home depot customer service at all. I wont shop here again.
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January 2021 by Larone Lowe
I just want to say, I’m thoroughly pleased with my experience today at the Home Depot. Your employee Dennis is hands down the most jam up hand. After going on a wild goose chase around the store looking for a product and being led astray by other employees Dennis led us to the promise land. Quick helpful service, a great attitude, and obvious leadership skills shown through Dennis like the star above Bethlehem 2000 years ago. This man deserves at the very least a raise, but an all expense paid night at the peppermint hippo down the road should also be included. As long as Dennis works at the Home Depot I’ll continue to shop at the store! Have a good day, and God Bless!
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January 2021 by Misty DeVries
Service is terrible in store, online, and especially in card services. Find another place to spend your money.
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January 2021 by Mara W.
If I could give negative stars I would. This place is a nightmare every time I am in there. I refuse to go back. Nobody seems to ever have a clue. I ordered appliances from them and was very clear about my availability on delivery dates. I got a call from the outsourced delivery company they were not able to deliver on the said date. They told me "We hear this all the time and they know our hours of operation. So I was obviously lied to and apparently that seems to be their reputation. I have zero doubt that if this was not a chain it would have been gone a long time ago. I would not buy so much as a screw from here.
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October 2020 by Pam Price
We have waited 2 months for our doors, and we're supposed to get them yesterday. Got the back door set, but they made a mail slot instead of a peep hole. Their mistake. Big inconvenience. Now my husband Rick was supposed to have been called back yesterday, but NO CALL. He took off, and we put dogs in daycare. Extra expense. Not very happy at all.
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October 2020 by Nikola T.
I was buying only about $32 worth of items from this Home Depot and they had an offer to apply for their credit card and get $25 off, so I thought, why not? I applied and got the credit but the online cart would not show a discount. I texted the help thing and they said there should be a code in the email. I looked at three emails and could find no code. I was told I'd have to call their credit department. I looked at the emails again and although there was no code there, there was a link to "USE YOUR CHARGE PASS". That link took me to the application form again and it said I couldn't fill out more than one application. I finally figured out I needed to close all the Home Depot pages in my browser before clicking the link and it got me to this page that had a discount code. I copied the code and went to my cart and it did indeed apply a discount. But then, it would not let me pay for the products. The only method of payment listed was a credit card, but when I entered my MC, it gave an error and said I couldn't use the discount unless I used a "non-specified" method of payment. This is not very clear and I finally decided I had to use the new HD credit card I had applied for, then by jumping through some more hoops, found a number and entered it.So I had my purchase and it cost me only $7.41, guess I earned it. Now I wanted to use their "Curb-side Pickup" so I could just drive by and have them load it. I got to the store and completed the "I Am Here" selection in the app and drove up to the area where loading is normally done. Not being sure if this was the correct place, I asked a nearby employee if this was for curb-side pickups also. He told me it was not and pointed to the other end of the building and told me it was there by the cinder blocks. This was the gardening section of the store. So I drove down there and parked in front but nobody came out. I went inside and talked to a woman who proceeds to tell me that the curb-side pickup is not there, but it is down where I was parked originally. Not only would I need to go there and park, but I would need to go into the store to get the items using their "curb-side pickup". Now, I may not be a rocket surgeon, but I thought curb-side meant you didn't go into the business. So I walked into the store and saw someone putting some items I had ordered into a shopping cart and walked over to them and said "I think that's my stuff". They let me walk out of the store without checking for identification, receipt, or anything. I could have been anybody.What a fun day!
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March 2020 by Chauncy Neumann
I walked this entire store twice yesterday and once today without a single employee assisting me or even acknowledging my existence. Most of them on their phones or too busy BS’ing with their coworkers. Don’t worry guys, I found what needed. Finally.