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February 2024 by LC Davis
I just wanna give this store a huge shout out Trey is on their team and works in the mornings at the store. He’s always very helpful and always providing amazing customer service. I’ve never been to a UPS store with a more helpful representative.
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December 2023 by Paige Thompson
My husband and I went in to get a document notarized, most of the employees were working hard and fast to ensure customers were taken care of. However the person we dealt with was so rude to both customers and other employees. I assume she was some kind of manager but she should NOT be working customer service. Even went as far as stating “she wasn’t raised to be nice” she was notarizing some documents for us and seemed to have no clue what to do, we called our LAWYER with questions and she told us our lawyer was wrong. We were charged $20 to get a piece of paper notarized, took about 2 minutes, a stamp, and a signature. We left disgusted by her behavior towards others. I understand her notary services cost money, but seeing as how other places don’t charge for this service she should have been upfront about the cost, had we known we would be charged we would have went somewhere else, especially while being treated so badly.
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December 2023 by Nicolle Martini
Previous reviews on notary services weren’t positive but I had the best experience with Bri, and it’s Christmas weekend. Couldn’t recommend more!
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October 2023 by Zach Hollenbaugh
The main lady working 10/4/23 was pretty rude, but the guy working the desk had great customer service.
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October 2023 by Tommy Wise
We were robbed at this store. They charged us over $150 to return a package we returned. The original shipping using UPS to us from the manufacturer was $30. The part was incorrect and the company wanted us to use UPS to return the item.How does this happen? $30 to me, $158 back? I have used this storemany times, but this is the last. Talked to the manager, passed the blame on UPS and stated they just charge whatever the computer said.
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October 2023 by Ontrinell Sanders
Very good customer service excellent can't praise them enough so polite and hands on keep up the good work ? ?
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October 2023 by B Smith
They think they need a graphic design team to print off an 8 1/2 x 11 page.
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August 2023 by Hope Johnson
I can’t stand how stupid and cheap UPS is. Returns are not always clear about whether something needs to be packaged up or not. Sometimes you just take the item in. I just needed to return a pair of jeans that came in a much too big box. I took them in that box untaped. I was told that they would need to charge me like $2.50 for a strip of freaking tape. I left out of principal. Yes, I could afford it and yes, I could’ve bought a whole roll, but that is just stupid. FedEx would NEVER. Maybe if they cared more about the waste of cardboard and space as evidence by the original packaging, they could avoid pissing people off over a 18” piece of clear tape. UPS sucks!
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July 2023 by Storme Haskins
They deserve way more than five stars!!! Esther gave above and Beyond customer service!!!! I will definitely be using UPS store on Amity rd!!! The impeccable customer service that I received is very difficult to find these days!!!! Jess H way to go on leading by example and going above and beyond!! UPS store made a great decision by hiring Jess H and Esther!! Thank you Team 6777!!!
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June 2023 by Keepfight 10
The lady on June 10th at 1351 was very unhelpful and very disrespectful. Ups definitely needs to reconsider their employees
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February 2023 by Keith Doom
Was just told via phone call that a Notary was to be there until 5 pm. Told them we were on our way. Got there at 4:20 pm and the Notary had already left early!! Not cool!!
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December 2022 by Daniele Lilly
Very friendly staff. Very knowledgeable and fast. Everyone was in and out with no problem quickly. I've returned at&t equipment and Amazon returns so easily it's great
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December 2022 by Tina Kimbrell
I used this store to do an Amazon return. I completely messed up and only showed one return code to the young lady helping me. Later, after realizing my mistake, and being thirty minutes from the store, I called and talked to her. She remembered me and my return and was so helpful. She had me email her the code and she dug out my return and handled it. It was a $40 difference. Leta is the best! I appreciate her a ton!!
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December 2022 by Channing Miller
Esther and Bri were absolutely the sweetest and most helpful people ever! As someone who hardly ever does online returns I had tons of questions but they explain everything and were very patient with me ❤️
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November 2022 by Laura Guthrie
I have always had great service at this location. Today, Thad helped me by going above and beyond what was expected in labeling, packaging, service and attitude. His manager was just as kind and supportive. So nice to have handy, helpful, pleasant and quick service in our community!
