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September 2023 by Festifool Blog
We always shop here because they are local. However, after buying a freezer and it going out, they will not stand behind the product that they’ve sold and are pawning us off on the manufacturer, who cannot fix it for almost a month. They could very easily give us a new freezer and fix and sell the freezer they sold us. I should have followed my gut and just gone with amazon. I shop local when I can because people tend to stand behind the products they sell. Zellners does not.
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July 2023 by Alicia Gough
So thankful for a local small business that has been here for so many years! Our need for a refrigerator and freezer was pretty desperate and they did everything possible to get them purchased and delivered in the same day! Five star service
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March 2023 by mark Slyguy
Really nice people. Very helpful. And their pricing is equal to other appliance stores.
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January 2023 by Joe Gresham
Great selection, reasonable prices. Good folks, and financing to.
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December 2022 by Michelle Lyons
We have bought all our appliances from them. Best service, friendly and the one time I had a issue with my dishwasher someone was out the next day and fixed it. Would not buy anywhere else!
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November 2022 by Meagan Ives
My family and I moved to Conway a few months ago from out of state and wanted a refrigerator delivered to our home the day we moved in. And was DETERMINED not to use a chain store (starts with a L and ends with an -owes). I was able to call the store and speak with someone (I'm so sorry I don't remember who I spoke to) and tell them what I wanted, he then texted me a few pictures with prices- I called and made the purchase. They had the refrigerator delivered on the day and time frame I requested. Delivery and setup were a breeze and just made this whole process so much easier due to their customer service! Would recommend them 100%!
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February 2022 by Harry Lattin
Get your washers and dryers very nice store.The people are very helpful.
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November 2021 by Angi Leigh
The most pleasant staff; they'll do anything to help!
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October 2021 by Sid Martinez
From sales to delivery all worked out great.
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October 2021 by Sophie Han
Rude customer service. I won't step foot in there again.
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September 2021 by Phyllis Ormsby
We needed a new washer pronto and I didn’t have time to run all over town. I called Zellner’s and got friendly help over the phone to get just what I wanted and my husband was able to drive over, make the purchase and bring home the new washer. I am always happy to support locally owned businesses!
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May 2021 by Cindy Forness
Absolutely the best products & customer service. Great personality & cares for every single customers. We have done business with them for at least 20 years.Highly recommend them to all before you from anyone else.
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April 2021 by Stephanie Carlile
We purchased a refrigerator and dishwasher from Zellner's, and paid the extra $90 to have the dishwasher installed. The appliances were delivered last week, and we are not at all satisfied with the dishwasher installation.First of all, the installers were just going to leave without saying anything about the dishwasher not fitting properly. When the installers went outside after saying they were finished with the install, I noticed rubber sticking out on the right-hand side of the dishwasher, and it was not flush with the countertop as it should be. My husband ran outside and was able to catch the installers before they left. The main installer came inside and told us that our cabinets would need to be cut in order to get the dishwasher to fit properly, which really didn't make sense to us since we had just removed our old dishwasher from the same space. We said okay, and the installer left. We didn't press the issue, because it was clear that the installer had done all he was going to do.Yesterday, we pulled the dishwasher out and were able to put it back in without any issues. It seems that either the electrical line, drain hose, or water line were keeping the dishwasher from going all the way back into the cabinet space.I called Zellner's this morning to explain the situation, and immediately began to be questioned by the man that I was speaking to. He was asking me how old my house was, etc(which is irrelevant). He told me that he would relay the information and that I would be getting a call from the "boss lady." A few hours later, I received a call from Judy who had an attitude from the very beginning. She said that the installers had told her that we weren't ready for a dishwasher and that we had a bunch of extra cords in the dishwasher space - all false information. I requested a refund for the $90 installation fee since we had to pull the dishwasher out and take the time to install it properly. Judy flat said she would NOT refund our money, and instead basically placed blame on us which I find to be ridiculous. Essentially, we paid $90 for absolutely nothing.Our initial interaction and purchase at Zellner's was positive, but it seems that they want nothing to do with the customer once they have their money. This situation was very off-putting and I would not recommend Zellner's, simply because their customer service(or lack there-of) is terrible. I wish I had read more reviews before purchasing from them, but have now learned my lesson.
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April 2021 by Kayleigh Ballard
We went to Zellners to purchase a washing machine after ours started having major problems at year 5. They sold us a machine that they said came highly rated, we were very pleased with the customer service we received the day we purchased, and it was installed the next day. We were very happy, until a few weeks later when I was working from home and all of a sudden what sounded like a machine gun started coming from the machine. It was so loud and jarring even my puppies were frazzled. I called zellners and they had their repair service come out to look at it, the man came in and looked, ran a short cycle and told us because he couldn’t find a problem and couldn’t hear the sound there was nothing he could do. A week or so later the sound happened again. We called Zellners and told them about this and said we would like to get another machine as this had happened twice in less than a month of purchase and they were completely unwilling to assist us. They told us they would send a repair man out again, which is very unhelpful as we can’t predict when this sound will happen and we will certainly have the same result, nothing can be done. It seems this company sold us a lemon.UPDATE: they are refunding our money. And taking the machine back. So I will say they are not doing us absolutely as wrong but I would still recommend them explain why their customer service seems the way it is.
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March 2021 by Jason Satterfield
Needed a new dryer. Called to make sure there were some in stock. There was. Paid over the phone. Had new one delivered in about hour and half. New dryer vent and cord. Hauled old one off. Free delivery with purchase. Local, not your big box store. Bought a washer from them 3 years ago. Same great service!
