January 2022 by Kaytlyn Womack
Wish I could give zero stars. HORRIBLE CUSTOMER SERVICE. There was a new woman working and she made a mistake (as we all do at new jobs). After we realized that she mistakenly gave us $40 in gas without charging us we tried to go in to make it right. She asked for some assistance and her helper said “they were charged, it’s ready for them to pump”. So my husband went and pumped the gas, thinking it would charge us at the pump, however, it was showing that it was already paid for. My husband went back inside to try to pay AGAIN and the lady working the counter asked for assistance from her pink haired manager. The manager said that we had to pay in cash because she could not swipe our card for gas that had already been pumped. Well, we didn’t have cash on us. She then said that we needed to go to her ATM and pull cash out of it and refused to cover the $3 service fee at the ATM. My husband nicely told her that we did not make the mistake and that he did not feel as if we should be covering that fee. The manager turned to the new employee and said “well baby guess you need to come up with $3 for him, or $40 out of your pocket to cover your mistake.” He did not want the new employee to be stuck with a $40 loss that could’ve been avoided considering she did ask for help and put forth effort to resolve it on the front end. Considering it was her 2nd day on the job, we utilized the ATM and ate the service cost. Do better, Shell! Your patrons attempted to do the right thing, and settle their debts that we certainly did not have to resolve, and this was managements response.
