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March 2024 by Kristi
Andrea provided award winning service!! She was friendly professional very knowledgeable and helpful. She made my Bassett experience wonderful. Andrea was very kind and caring….a rare find in todays fast paced world!
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March 2024 by Reid Thornton
Bassett was amazing to work with! We loved that we were able to customize our couch and all of the people there were so helpful and a pleasure to work with! Presidents Day sale helped on price and we are most likely Bassett customers for life!! Loved our experience! :)
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March 2024 by Jonathon Farlin
Chris and Kim we're great with helping the customization and purchase process. High quality products. Highly recommend!
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February 2024 by Chris Roling
Cristina was very helpful! Very easy to work with.
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January 2024 by Jeff Dix
Chris was very helpful and informative to us but did not press any upselling.
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December 2023 by NANCY SMITH
We love Bassett! The furniture is top quality and the people are, too. Great service, feels like family after coming back for years. It’s our go-to place when we need something of quality and beauty to add to our home.
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December 2023 by Jessica Godsey
Andrea and Val were amazing! I was in need of a couch and utilized Bassett’s complimentary design service. These 2 wonderful ladies came to my home to measure my space. I then met them in the studio a few days later where they gave thoughtful and beautiful design suggestions. I walked out having ordered the most perfect sectional and couldn’t be more excited. Go see these sweet ladies!
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December 2023 by sharon young
Very friendly not pushy, knowledgeable I felt very comfortable the whole time I was there. I worked with a lady Andrea Grubbs an she was an is amazing. Delivery on time an the gentleman that delivered the chair were very nice also. Overall great experience an well made product.
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December 2023 by Mikey C
Excellent experience! Purchased a Leather Sofa with zero hassles. Andrea was a dream to work with and was invaluable in assisting with colors and cushion type. Looking forward to delivery!!
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December 2023 by Shari Bolejack
OMG – I love this store and its staff. Bassett embodies everything that shopping for furniture should look like. While we had Cristina as our personal shopping assistant, each time we have been there, everyone else we have come across has been equally amazing. A shoutout to Chris, the manager! It was very relaxed, with no pressure, yet available, and receptive to what our needs were while being jovial and having fun. We bought all new furniture for our house and were given quite a few concessions on different pieces that we liked. Bottom line, they work with you on what you want. Exactly the way customer service should be handled. At this point, I feel like I’ve known Cristina for years...an old friend. You guys at Bassett are AMAZING!
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December 2023 by Nimesh Modi
Christina was an absolute gem to work with on our order. She was extremely attentive and informative, I recommend anyone that is going to Bassett to work directly with her.
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October 2023 by Marc Thompson
The team at the Fayetteville Bassett branch offer superior customer service versus the rest of the furniture shops in the region. Kim, Chris and wider team are so welcoming and offer friendly, bespoke services to meet your needs.We recently had an issue with a dining chair and Kim replaced without question under warranty. We’ll certainly be returning for additional pieces in the future due to the superior customer service.I hope the Bassett regional or home office leadership recognizes the great team they have, this is certainly rare in this industry.
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October 2023 by Libby
Love Bassett! Cristina was exceptional and helped me achieve the exact look I was wanting for with furniture. She was super friendly and helpful with the whole ordering process too!
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October 2023 by LISA HUFFMAN
Kim was very helpful with choices. Met me at the door when I walked in. Followed up with everything I needed to make the best decision for my new guest room purchase.
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October 2023 by Ann Shanklin
The Bassett company in Fayetteville has a great team of designers(Kim) and a fabulous manager, Chris, who really work together to give us the best designs and prices available.
