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December 2025 by Matt F.
They added phone service to my account without my permission or knowledge. I’m dumb so I thought the price just increased. A year later they wouldn’t credit my account for something I never asked for. And I was on the phone for three hours with six different people. Three of those people were H1B and I couldn’t understand a word they were saying. The first person should’ve transferred me to a manager, but no, three hours minimum on the phone before that. Complete and total trash. Use ATT instead.
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December 2025 by Dylan Smith
Outage after outage, and when the wifi “works” it’s terrible. On top of that the customer service is as bad as it gets.
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December 2025 by Tony Salas
Very helpful was in and out in 5 min
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December 2025 by Keaton Collatt
BAD! DO NOT USE COX INTERNET! YOU WILL END UP PAYING FOR MORE DOWNTIME/OUTAGE THAN UPTIME. USE ANY OTHER ISP - DO NOT BUY COX TRUST ME
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December 2025 by Jason B
The worst internet provider, rivaled only by AT&T. Looking forward to switching to Ozarks Go.
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October 2025 by Michelle Miller
My modem does not work. Now I have to wait for a technician to come out. They better not charge me
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October 2025 by Beth Presley
I got great service here, even though it was lunchtime. My issue was with getting my fire tablet capable of watching live tv, so not your normal issue. Kinsey was kind, patient, and efficient.I appreciate her help immensely.
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September 2025 by S. S.
I moved into a brand new rental house early 2025. Upon move in, cox internet equipment was already there, ready to use, so use it I did. Upon move out, when my lease expired, a meer 6 months later, because the equipment existed at the house when I moved in, I left it there when I moved out. I simply disconnected the service as I wouldnt need it anymore and the area I moved to doesnt have cox anyway so taking equipment with me made no sense whatsoever. So I left the equipment where and how I found it.
Cox is now charging me $250.00 for unreturned equipment. This isnt even my equipment to return! That charge belongs to the property management.
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September 2025 by William Nowlin
I have yet to go 30 days without an internet disruption. At least 1-3 times a month I loose service for an entire day. It’s ridiculous what they charge people. Their systems are setup to make getting ahold of anyone an absolute nightmare.
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August 2025 by Carolina Flores
I would give her more stars if I could, Luz C the manager deserves 100000000 stars !!! She helped us a lot, she help us to pay my bill cuz i don’t have the right amount and she help us with a new wifi box etc she was very kind, it's hard to find people who are kind and help people like her, I hadn't seen her before I think she's new. Very good Cox more employees like her we need!
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August 2025 by Addison Davis
There’s only one absolute best, awesome, most professional person. I’ve interacted with Who, who works at Cox, and that person is Addie. She is absolutely impeccable on her knowledge and skills and application of Internet subjects and the like. She explained to me the imperative benefits of upgrading to the 2 GB plan, and how that plan meets my needs. I was fully aware of what this new plan provided me and the equipment needed. She scheduled the appointment provided the equipment and left me feeling more assured than ever.
Thank you, Addie you are a 💎
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July 2025 by J Hoskins
Sorryiest place i have dealt with
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July 2025 by Emily Huddleston
Moved to a new place and needed to set up wifi. Luz, the store manager, was very friendly and helpful. She answered all of our questions and was very kind. Highly recommend this location!
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July 2025 by I Y
Quick and painless! The guy that helped me out was so polite!
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July 2025 by William Muenchow
Shaun is the best!
