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January 2024 by Kare Bear
I always receive quality service and the staff is always friendly, helpful, and informative!!
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January 2024 by Shannon Cockrum
Didn't have the tires i preferred in stock and couldnt get them. The tires they recommended also werent in stock, but it was only a days wait.. They were short handed so I had to wait quite a while just to be told my tire couldn't be fixed. The staff was knowledgeable about their inventory and proffessional
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January 2024 by Jonathan M
I visited Firestone today for a scheduled tire rotation appointment, only to find out upon arrival that they had me down for a full vehicle inspection. Despite clarifying the error, the employee informed me that the tire rotation couldn't be done as the “tire guy” was absent.How does Firestone only have a single tire specialist?
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January 2024 by Janet Wade
Because I have been going there,( same one) for years, of course only two guys there that has been there, that is still there, but they keep my car in great shape! Jason and Daniel are the two in the shop area. Never have disappointed me. Always leave a happy camper! Love those guys! Thank you!!
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November 2023 by Oscar Davis
Staff was incredibly helpful and service was efficient and thorough. This was a great experience from the beginning. I called to inquire about pricing, and the guy I spoke to took the time to help me diagnose the issue I was having and helped me book the right service. Booking online was very easy, and when I arrived for my appointment, Aaron was prepared, friendly, and efficient in servicing my car despite being the only staff member there. He went above and beyond by showing me signs of wear on my tires so that I had it on my radar to replace them soon. I typically dread servicing my car because I am almost always met with some level of rudeness, but Firestone showed the opposite and have definitely earned my future business.
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November 2023 by Kirk Lazarus
Awful, little to no help and $500 they did damage to my wheels while "fixing" a brake sensor. Nothing was fixed and manager refused to be remotely helpful or cooperative after I called to question the damage done by techs. Ended up taking car to a certify dealer after my money was essentially stolen from me. Avoid their service, these mechanics are clearly inept.
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November 2023 by Bret O'Meara
They don't keep or honor appointments at all. Don't waste your time here. Discount Tire is a lot better.
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September 2023 by Joseph Heckel
A+ experience. They were ready for me on my appointment time and were running on time upon arrival. Completion of service was also on time. Greeted with a smile in a clean and comfortable environment. Plenty of parking and conveniently close to Penquin Eds to eat while I waited. Highly recommended!
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September 2023 by Daniel Golden
Scheduled tire replacement and oil change online for the next day. Appointment and availability confirmed. Staff called the next morning to tell me they don’t have the tire and are booked until next month for oil changes. As a potential new customer I will not do business here. Failed process - Online to store.I still have not heard from anyone at your company other then the customer care admins over email regarding this issue. I just had another terrible interaction with this location picking up a neighbors van today as well. They broke a TPMS sensor, did not tell her they broke it, then lied and said they didn’t know. After picking apart your manager at this location they caved in and said ya we did make a note of that and just forgot to tell her about it. So they lied. 0/2 at this location. Where do we go after no Area manager or Regional Manager does their job. Seems to be on par for the way this store acts as well.
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September 2023 by Stephen Rowe
Nice welcoming place for tires and general auto care. I have gotten at least three sets of tires there and other than the normal post-covid delays in 2021, each visit has gone well. More recently, I had a trailer tire where the bead had broken and I swung by to see it they could blow it back on for me, they came out and took care of it right away and didn't charge me, which I really appriciated (notably, they did not even know I was a routine customer).
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September 2023 by Vivid Vida
They quickly repaired my low profile sensor having tire, with a sheared off valve stem, on Labor Day and I was a walk in. They were fantastic.
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September 2023 by Eric Funkhouser
I've had very good luck here, the past year or so especially. I know that there have been different managers over the years of varying quality. But Jason has been very good to work with recently -- honest, prompt, polite, and effective.Services: Electrical repair
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August 2023 by Jake Ladue
I hate leaving bad reviews but my experience was just so silly. I ordered tires online then was given the option to use a local vender through CarAdvise to have them installed. I thought "hey this is cool and extremely easy" so I get the tires set up to be delivered to Firestone on Mission because it's on my way to work. I schedule the date and time to have them installed, I called just to check on my reservation a few days before and was told "we don't put on any tires due to we do not have a tire tech" I thought that was strange having a tire business but no one there to put them on. Then was advised to call the Rogers location, so I did and they said "sure bring them in". I go to pick up my tires and there's four cars having tires put on..... I ask to pick up the tires and was told "I don't think they're here" I received an email the day before saying they were there along with a picture of a signature showing they were received. Dude found them within 30 seconds.I understand maybe not wanting to install the tires at what I'm assuming is a discounted rate through CarAdvise but don't sign up for it and offer it if you don't want to do it. I don't really care what the price was I just wanted it done.
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July 2023 by Aaron Holmes
You’re a tire service store, yes? But do not offer any tire repair? Maybe remove the “complete auto repair” from advertising and just state “ replace tires.”
When we can get to it.
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July 2023 by Trevel Young
Never got a chance to get serviced by them. If you change your business hours, please make sure to change them online as we
