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November 2023 by Jaquan Farr
Service was very helpful and they helped me out with price matching with ease.
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November 2023 by Joe James
Do not use Fayetteville Best Buy Geek Squad service. They will intentionally scam you into paying more money than what you were charged for. The overweight white guy driver is rude, lazy and disrespectful to customers. He should be fired!!!!! Highly do not recommend these people!
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September 2023 by Kenny Tolbert
I have been paying $194.99 to be a Total Tech Member for several years. The last time I had computer issues was in 2020 no problems, walked in and left my computer for repairs. Today, was greeted somewhat rude, was told I could not leave the computer that I had to have an appointment and then I could leave it. I walked out, called the 800 number, canceled the contract, was refunded,$152 and informed them I would never be back! Sorry, sorry customer service!
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July 2023 by Joshua C.
This place is a joke. I NEVER spend my time writing reviews but people need to know. DO NOT USE FAYETTEVILLE BEST BUY.The leadership is a joke and I have been rescheduled THREE times and they never have anyone on staff.If I could use someone else I would pay more. Do not expect anything from them and if you decide to use them then realize they do not get paid enough to care about you as a customer.
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June 2023 by Mary Miller
The people at the counter were not trained. They gave conflicting information. One guy told me that if I wanted to schedule a Total Tech visit I should have scheduled it the same time that I purchased my IPad. I said it hasn't even been 12 hours since I purchased it and I did not see that option at the point of purchase. He said that I would have to pay extra for the in-home Total Tech visit since I did not schedule it the same day as purchase. (I purchased it online at 8:00PM and went to the store the next morning to try to get help.) Then another girl told me if I wanted to schedule an in-home Total Tech visit I had to do it on line. There is NO option for scheduling an in-home visit on the website anymore. Best Buy is making it almost impossible to acquire the service that was promised when we signed up for Total Tech. We finally got an in-store visit for the next day and got excellent service from Agent Parker. But the dingbats that we originally had to deal with were awful.
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June 2023 by Google user
The people at the counter were not trained. They gave conflicting information. One guy told me that if I wanted to schedule a Total Tech visit I should have scheduled it the same time that I purchased my IPad. I said it hasn't even been 12 hours since I purchased it and I did not see that option at the point of purchase. He said that I would have to pay extra for the in-home Total Tech visit since I did not schedule it the same day as purchase. (I purchased it online at 8:00PM and went to the store the next morning to try to get help.) Then another girl told me if I wanted to schedule an in-home Total Tech visit I had to do it on line. There is NO option for scheduling an in-home visit on the website anymore. Best Buy is making it almost impossible to acquire the service that was promised when we signed up for Total Tech. We finally got an in-store visit for the next day and got excellent service from Agent Parker. But the dingbats that we originally had to deal with were awful.
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May 2023 by Michael McCranie
Wasted two hours driving for an appointment that they filled with a walk in.
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October 2022 by Erich Pietzsch
Geek squad is terrible and I wouldn’t buy the warranty because they take forever to come out and fix it. Stay away from Geek squad
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September 2022 by Librado Martinez
Got my compiter fixed and purchased much needed protection. Love it.
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August 2022 by Jasa Holman
They kept my computer longer than was agreed on. Said I would be happy with how it was running. But the exact same things kept happening like it had never even been addressed. So .. I’d say no.
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August 2022 by Sophia Dugwyler
The guys at the counter were able to explain the diagnosis process to me in a way that I could understand and fix my sons gaming computer under our warranty.
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July 2022 by William Smith
Totaltech is the best after-purchase support going. Daniel came to our home and worked me through how to make maximum use of my PC.
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July 2022 by Sarah bunton
Appointment 1: Tech removed my screen protector and broke it while checking me in. They did not have the parts for my repair. I had to make sure I had a backup phone, so I was sent home and made appointment to return 3 days later.3 days later: I call and ask if I can come in 3 hours earlier than appointment due to logistics and was told “Yes, we take walk-ins.”I show up to turn in phone: Employee spend 10 minutes telling me I can’t be helped without an appointment. She tells me my appointment will last 15 minutes to drop off phone, but won’t help me because they have no walk-in appointments available. I tell her I’ll wait for a cancellation.2:20 appointment opens up: I ask a different clerk if I can have it and he says “Yeah, sure. I have no problem working you in.” I ask him if he can save it for me and he says yes.2:15 manager comes back from break: He tells me that I have no right to the 2:20 appointment and that he will discipline his employee for telling me I could have it. (very weird) I have to argue with him to get my appointment rescheduled. He brings out an employee from the back and whispers to him. Employee “makes me an appointment”. I ask for a printout of the appointment and he tells me that he will have to make a real appointment for me in order to get a print out. He does.Not sure I want to drive all the way there for a third time for a 3rd/4th appointment. There’s no recourse. There is too much demand, not enough supply. I worked in customer service for 10 years and just never had the need to exercise some weird gatekeeper power over customers.
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June 2022 by Kathryn M. Spidel
Where should I begin?We gave every but of information on trouble shooting efforts we made with Samsung online.The first tech came to trouble shot, not to make a repair. The second appointment was more of the same, and we are waiting on parts for repair.They don't know what exactly is wrong.
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November 2021 by Dylan Anderson
I’m never going back to this Geek Squad ever again. I brought in my pc to get fixed and it seems like my pc just got worse in condition, download speed, processing, and everything. They told me they had to wipe my pc of all its information just for a small minor problem so I don’t have anything anymore plus it isn’t working the way it use to. On top of that, I had been told “it’ll be ready in 2 days” for about 3 weeks straight. Just save your time and go to another geek squad or some other computer mechanic. I paid the “One Time Fix” cost but nothing really got fixed