-
May 2024 by Giovanna Palacios
Absolutely love this brand. Their designs are unique and everything is so high quality. Amazing product, amazing customer service! 10/10 recommend ? #shopsmall
-
May 2024 by Lauren Gaddy
I am amazed by the professionalism and quality of their customer service team. Silly me completely overlooked something and sent the social media team a message and they directed me to the customer service email. Kali in customer service took absolutely amazing care of me, spoke to me like an actual human with plenty of empathy even though I made a silly mistake. I told Kali that she had made a customer for life! Great job Riffraff, Kali deserves a pat on the back (of a raise ?)
-
April 2024 by Julia Schroeder
Kali is literally the nicest store rep I have ever corresponded with. Adorable store and literally amazing customer service!!!! Will def order again!
-
April 2024 by Jonathan C
Very Cool! She loved it ?
-
February 2024 by Hannah Claire Taylor
I ordered a sweatshirt on the website for in-store pickup and an order on the app for shipping. The girls were extremely helpful with trying to switch my orders around and making it as easy as possible. Been shopping here for years and am always impressed with their products!
-
February 2024 by Betsy Woodyard
I've placed several sweatshirt orders over the last year with Riffraff because their products are not only great looking but also are of the highest quality. They always ship promptly and offer excellent above-and-beyond customer service! They are now my Go-To store for gifts. If you haven't tried a corded sweatshirt, order one now...Fabulous.
-
January 2024 by April Maas
I have been buying from Riffraff for years and looooove them. Had an issue with my most recent order contacted them via email and customer support was and always has been top notch. I will be receiving my missing product in a couple days. Thank you riffraff for making me continue to love shopping with you guys Xoxox
-
November 2023 by Cecilia Matullo
Kali Harrison is a rockstar! My order was already in the process of being fulfilled and I reached out to Kali and asked if I can get a different size. In under 2 hours, she was able to find my package, unwrap it and swap it to a different size! This is my first time ordering from Riff Raff and it won't be my last. Thank you so much for such amazing customer service, it's greatly appreciated!
-
November 2023 by Benny Post
I could not have been more pleased with my experience. Kali was very helpful with exchanging the sweatshirt. Here's a picture of my wife waring it.
-
October 2023 by Nancy Budensiek
My daughter loves Riff Raff! I hadn't been in the store in over a year. I didn't see anything I personally wanted. Since then they posted their Thanksgiving shirts and she called me right away. ?
-
June 2023 by Hugh gloster
Emily is so kind and helpful! Made the ordering process so easy. I will be a continuous shopper!
-
May 2023 by Devon Johnson
Placed an order almost a month ago. (9 days shy) and still have not received it. I called 5 days after placing the order to see when it was expected to ship and they said to give it a couple more days. I waited a week and a half and sent an email asking about ship date and they said I had purchased “pre order” items and that I would have to wait 15 business days for the items to ship. (I don’t remember seeing pre order anywhere, especially not on the order page which is where they said it was, but I agreed to wait 15 days) here we are at the 16th business day and they said it could be another week!! If not longer!! And they will not give me a refund, even though I’ve never even received the items!! Lesson learned, don’t order online.*now end of day 17*Emily Harper promised me yesterday that my order would ship and it didn’t.She then promised me this morning that it would ship and guess what, it didn’t.She blames it on being a small business and a faulty printer.
-
April 2023 by Courtney D.
The staff members were SO great!! Totally entertained my chatty 5 year old while her teenage sister and I tried on clothes. We were in a rush and didn't purchase anything but have made it a point to be back tomorrow when we have more time just because the girls were so sweet!! We come here every time we are in town and always end up finding something super cute!! Great price point and such fun stuff!!
-
March 2023 by Joe B.
Not impressed with cloth material. Went to wash a shirt that was worn one time and found a hole already. Material is light weight soft and ready to crumble. Paid top dollar 36$ plus shipping. Sent memo to them but no reply.
-
March 2023 by Laura Lovell
RiffRaff has Zero Plus Size options and claims not to have public rest rooms. I think they do have public rest rooms, they just didn't want me to use it because there was Nothing for me to buy. Very Disappointing! I will never go there again, even when buying gifts for my skinny friends!
