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December 2023 by alfred iller
Service agent arrived a per stated by telephone prior to arrival. Completed the task as briefed, efficiently. Prior to departure, explained procedures performed. Informed residents to follow up by calling him two weeks after his visit with results and further scheduling.
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December 2023 by MOWilderness
I have used terminex before in Illinois and they got the job done when I needed them to get rid of pests! I called them again recently and they have greatly made the issue better. The representative or the agent that came to spray and do what he did was very knowledgeable polite and he went above and beyond to help us! I am more than proud of them don't call the other ones even if they're cheaper because terminex will actually get rid of the problem!
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December 2023 by Nina Blaney
Found a larva on Sunday made a phone call to Terminix and had an appointment to have the house inspected the very next morning. That morning Earnett inspected the entire house. We got a reasonable quote for termites and pest control. The following day we had a very nice gentleman come and spray the whole outside of our home, 2 hours after that another gentleman came and put termite stakes outside in the yard. My mind was blown on how fast they were to address the possible issue we had going on.
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November 2023 by Jim Brooks
Jim Ferry has always taken care of my issues, one time I saw him trace back where ants were living under a big flat rock in the flower bed, lifted the rock and hundreds of ants were there. Not for long, Jim took care of them and followed up in a couple of days to make sure they were gone and ask if there was anything else he could do. Very, Very pleased with Jim! He has always been very professional and sincere in what my concerns are. If it wasn't for Jim I probably would not be a Terminix customer.Services: Spider extermination
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November 2023 by Taylor G
Got roaches? Ants? Spider? Use YouTube! This place is over priced and the people are weird or a-holes! I would know I worked here for a bit, and Im piss poor at customer service. I'm sorry to all my customers.
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October 2023 by Sherry Xu
I have been using this service for over few years. I asked for deep pest control service this August and I rescheduled three times since they never showed up for the service and they charged me for $411.56. However no one ever came for the service. I called for cancellation and the customer service just yelled at me and transferred me to different departments and no one responded and hung up on me. Don’t use this company for your home and business!!!!!
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October 2023 by dakota slaughter
My technician james was a very professional explained Exactly what was going on step by step and telling us what we need to do to get rid of these pest. I would highly recommend James as your technician.Service: Cockroach extermination
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September 2023 by Patricia Harnish
I am on a very fixed budget less than $1000 a month car payment, car, insurance, utilities, extra medical bills, and everything in between and I’m trying very hard to get up my money for my Terminex bill. Thanks for being patient I wish there was some thing that we could do for senior citizens let me that are living by themselves in their home because I have been with y’all for so so many years. Thanks for your kindness and your patience. He.Services: Cockroach extermination
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July 2023 by caio cesario
I had some problems on the last visit. The service was done without my authorization - in January I would have liked to cancel the service but I was informed that they would put it on hold until July and would be calling me to find out if I would need service or not. They didn't make the call and showed up at my residence to do the work. Worst of all, the residence was closed (I wasn't home that day) and the fence was also locked (because of the dogs) - and they charged me $105 for a service not done and not contracted. I called last week and they said they would get back to me to resolve my case and reverse the $ on my credit card. I'm waiting until today.
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May 2023 by Alicia Caldera
If I could leave a no stars I would because this company is an absolute JOKE. If you are thinking of contracting them for service please call another company. I'm sure a pack of wild animals could run that office better. I originally had Terminex about six months ago and had issues so I canceled my service. I decided to give them another chance the beginning of May to come treat my property for mosquitoes. They've only been out to service my property two times and in those two times I've had to make about 10 phone calls to the customer service number because you can't get a hold of anybody at the local office. Every representative you talk to you at the call center tells you a different story nobody knows their head from their feet. Super super unprofessional company. Even the technician that comes out to service. The property has a major attitude. And to think they charge people to get mistreated! Just a complete joke. If you're looking for services and want to save yourself, headaches in the future, don't contract them.Service: Mosquito extermination
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May 2023 by Dr. Michael Stone
My Terminix service provider, James Nowlin, is a great diplomat for your company. His thoroughness, attention to detail and willingness to go above and beyond speak measures to his professionalism and his dedication to your customer base.
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May 2023 by Lesa Macias
Terminex was on time. Inspection was both indoors and outdoors. I received a report of what was found and what areas were treated. Fee is reasonable.Service: Cockroach extermination
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May 2023 by Alicia C.
If I could leave a no stars I would because this company is an absolute JOKE. If you are thinking of contracting them for service please call another company. I'm sure a pack of wild animals could run that office better. I originally had Terminex about six months ago and had issues so I canceled my service. I decided to give them another chance the beginning of May to come treat my property for mosquitoes. They've only been out to service my property two times and in those two times I've had to make about 10 phone calls to the customer service number because you can't get a hold of anybody at the local office. Every representative you talk to you at the call center tells you a different story nobody knows their head from their feet. Super super unprofessional company. Even the technician that comes out to service. The property has a major attitude. And to think they charge people to get mistreated! Just a complete joke. If you're looking for services and want to save yourself, headaches in the future, don't contract them.
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May 2023 by Vic Young
The guy took only 5 minutes to spray our windows and doors. And he did not get it right about where the main wasp problem was as I had given him clear instructions where they are b4 his visit.Service: Bug & insect extermination
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April 2023 by S Robert Smith
First pest service was fine, appreciated the professionalism and direct approach of James. More service visits will likely confirm my choice to move to Terminix. The termite service left me somewhat surprised and slightly disappointed as the dirt residue from digging the holes was left on our driveway and rear deck. A short time with my blower quickly cleared the debris but this could of (and should of) been done by the installation duo.Services: Termite extermination
