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November 2025 by Lauren Dalton
I visited this Verizon location to upgrade my phone and order a watch. While there, the store manager, America, told us about what sounded like a great promotion for Verizon Home Internet. She said that if we signed up and kept it for 40 days, we would receive a free Nintendo Switch and could then return the internet service without being charged for the device.
This turned out to be completely inaccurate. We later visited the official Verizon store on Shiloh Drive, and they confirmed that returning the internet service would absolutely result in being charged for full price of the Switch, regardless of how long we kept it. It was disappointing to learn that the information we were given here was incorrect.
Additionally, while we were in the store, the manager and two staff members were openly gossiping in front of us, which came across as very unprofessional.
I’m leaving this review not to be harsh, but in hopes that the store will address these issues and ensure customers receive accurate information and a more professional environment. We ultimately took our business to the authorized Verizon location on Shiloh Drive.
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October 2025 by Morgan Abernathy
The team here was so helpful and great to work with! They communicated with me and got everything set up with my new plan! I appreciate all their help!
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September 2025 by Markese Mullins
Today America was the best person I could have had. She was patient and very knowledgeable about everything and broke it down in a way I understood. Not to mention she’s just a cool lad back bubbly vibe!!! Thanks America:)
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September 2025 by Ella Marye Duffy
I recently got a new phone from a Verizon store, and I had an amazing experience. America, the friendly associate, went above and beyond to help me with the setup. She even took the time to pick up the phone from another location, which was incredibly helpful since I’m a student!!!
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August 2025 by cherie Alderson (piz)
Americas was just outstanding, made me feel comfortable with my decision. Gave me many options 😌 I would tell anyone to work with her!
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August 2025 by Teresa Hurst
If I could leave a negative rating, I would. I purchased a phone and was told that I was paying for the activation fee and taxes. I get the monthly bill and I now have to pay the real activation fee for Verizon. The one that I was charged in the store was just to set the phone up. Don't go here, just drive to the main store on College.
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August 2025 by larry farmer
no idea why I went over to T-MOBILE... I love Verizon and the help America gave me here at this location! Very sweet and understanding!!
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July 2025 by Frankie Hansen
The two guys assisting me in getting a new phone after mine broke were super helpful and very funny! It was a great time and they made sure I left with a great phone that'll last me a lot longer than my old one. They even gave me a hefty coupon on a screen protector and phone case for the new phone which was super nice since they could tell I was stressed about money lmfao, I always have great customer service at Verizon!
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July 2025 by Isabella Young
America is amazing!!!
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July 2025 by Charles Taber
Very helpful staff
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June 2025 by Michele Bowen
Great service and answered all our questions and took care of us
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June 2025 by Daphne Krapausky
They help me every time without fail.
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May 2025 by Rita Mahan
America was amazing! New service
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May 2025 by Lorena Vazquez
i was having a bad day and i went to go pay my phone bill today and walter was my consultant and he made my day so much better !! definitely love going there just for him ❤️
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May 2025 by Rodney Moon
Got my vhi lady America did awesome and was helpful with her new hire !
