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January 2024 by carrie pack
Krystal was very helpful. My husband broke his phone and she let us borrow a dummy phone so we could access his cash app through his old SIM card. (He wanted to switch from galaxy to iPhone so we had to change his number to get the promotional cost)She was VERY thorough in explaining hidden fees and costs we would see on our first few billing cycles. She was patient with letting us look at different phones and watches. Great customer service and attitude. Thank you Krystal.
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January 2024 by Beth Hendren
Krystal was so helpful and professional. I will always come back to her for my telephone needs!
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January 2024 by lisa miller
Krystal was so helpful! She was patient and thorough in explaining everything about my new devices, charges, and account setup. I will definitely go back if I need any help, but I doubt I will, because she set me up so well! 10/10Thanks, Krystal!
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December 2023 by Nicole Samples
Had a bad start to the week when my phone broke. Luckily, I got some friendly help from Krystal A. at the Verizon store. She helped with my phone emergency quickly, knew what I needed, and did it all with a smile :)
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October 2023 by Tess Watts
Just switched over and I am super pleased with everything so far!! Krystal was absolutely fantastic and made the process seamless. She went above and beyond to help, even stay well past closing to ensure everything was setup and working properly!!!
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October 2023 by Julie Scott
America was amazing multi tasking between many customers with technical issues and was so quick about it. Got us in and out —very grateful she was kind!
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October 2023 by Anthony B
Kristal was amazing and very helpful I’m happy with my experience and am thankful. Have a good one Kristal!
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September 2023 by Dorothy McCoy
Very pleased with my experience with the store manager Krystal! She knows her stuff.
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September 2023 by Ricky Hogg
America Martinez waited on me. She knowledgeable and very good at her job. But she was also very friendly and helpful and cared. I have been a long time customer with Verizon. I really appreciated her professionalism and also her treating me like she wanted to help me.
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September 2023 by Joanna Newman
America Martinez was a Godsend. I had transferred my service from another carrier to Verizon via customer service rep. I received the phone and went to a local Verizon to have my new phone, which I received by mail, activated. Everything proceeded and the phone was activated. However, when we tried to get into my email we discovered a major flaw. The previous provider had not given approval, so I could receive an send text , and make outgoing calls, my service would not allow me to receive calls.This led to a 3 hour interaction between America, a tech rep from Verizon, and a representative from my old company. Because of America’s expertise she was able to retrieve the IMEI that had been erased from the old phone and complete the transfer of service. She was patient with all parties and made suggestions that led to the resolution of the problems. She was fantastic!Joanna Newman
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September 2023 by Roxanne Miller
Krystal was terrificI had a virus and she cleaned it up so fast and then educated me about removing notifications and also introduced me to Verizon Wireless Internet.
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September 2023 by Charlene Shepherd
Krystal was fantastic! We are very pleased with our experience with her and can't wait to see what is in store for her!
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September 2023 by Allen Eavy
Krystal helped me with everything and it worked out great she has a great smile and attitude
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September 2023 by Susan Efird
America was so very helpful. She went above and beyond and was very kind.
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August 2023 by Haden Bates
Jennifer and America (I believe were their names) helped us out so much! They walked us through everything we needed to know and made the whole process very easy to understand! Great service!
