Bath & Body Works has been creating enjoyable scents for over 20 years, offering a wide range of products such as fragrant body lotions, shower gels, and the popular 3-wick candles. Customers appreciate the friendly store associates who are eager to help with gift ideas or selecting the perfect scent for oneself or the home. The store is known for its inviting atmosphere, with many customers mentioning how the pleasant scents draw them in. Although it can be crowded, shoppers find it easy to visit and enjoy the new scents and gift options, especially during holidays like Christmas. The store also participates in rewards programs, allowing customers to use points for discounts. Customers often praise its great customer service, with some mentioning their loyalty and love for the store, making it a favorite shopping spot for birthdays and special occasions.